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April 2024 by Katie N.
I don't come here often, usually for photos. I order my photos from the app, and they are usually done quickly. However, it's usually some time before an associate comes to help at the photo counter. Sometimes, those associates are friendly, and sometimes they are not. Prices for other items are higher than other stores in the area. If buying other items (non photo), the front register usually moves quickly.
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December 2021 by Kylie T.
By far the worst pharmacy I've ever had to deal with. I used to go to CVS and the only reason why I switched is because CVS doesn't take my new insurance. Every time I get a prescription refill from my doctor they always try and give me a generic BC brand when I know they have what my doctor actually prescribes me. I don't understand why they can't follow a simple prescription. On top of which when I tell them they need to give me the correct brand I then have to wait another 24-48 hours ... very frustrating. If I didn't already pay enough for insurance I would just go back to CVS and pay out of pocket.
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December 2021 by Lissy B.
My company mandated the vaccine so i was having a hard time getting in as a walk in for my first dose. The Walgreens on Ogden and Main (Downers grove- down the street from me) had a very rude pharmacist. Scolded me when i asked about walking in. I called this pharmacy in westmont and spoke to Annie who was so nice and understanding. She made an already stressful Situation much easier and i greatly appreciated it! I got there and they helped me and Annie actually gave me my shot. She's great!
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November 2021 by Nita K.
Best experience ever with Kimi! She was very helpful, accommodating and simple amazing!! I needed 3 COViD testing appointments to be set up last minute for my employees and she made it happen within the hour!! She was very fast and efficient! I could not have thanked her enough for being so understanding and accommodating! Thank you Kimi for going over and beyond to meet customers needs!! Wish there were more people like you!!! I would give you 10 stars if they had it!!! Thanks again Kimi!!
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March 2021 by Jim M.
Got a COVID test Tuesday morning and still don't have results - its Friday morning. Supposed to be in 24 hours. Don't go there.
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October 2020 by Carl M.
To say this is the WORST pharmacy is a understatement. They have an excuse for everything either they don't have the medicine or they don't have it ready it doesn't matter. They're incompetent they never can take care of it you have to call your doctor to have him call them. Also they can ONLY take care of one person at a time even when the prescription isn't ready they can't take care of the next person they stand there waiting. I can't give this place zero stars or negative stars. I don't know how else to describe this place other then to say it is hell to get your prescription from them
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August 2019 by Goose C.
To say this store is horrible would be a huge understatement. I have been in this store about 20 times in the past few years (because it's nearby) and never had an OK experience. From the Manager burping while you're walking past or staring you up and down and licking his lips, to the photo girl saying "nope" when you ask if she can ring you up. This store is the opposite of the Walgreens way. I used to work for Walgreens for 5 years and if I ever acted the way these employees act I would have been fired on the spot. Disgusting. Yes, there's plenty more to say but I will say this lastly... I waited in the pharmacy drive thru for 15 minutes. I finally got to the window to pick up my medication, which I take once a week, so I get 4 tablets for a 30 day supply. He told me that if I filled it that day i would only get 3 pills and that i needed to come the beginning of the month to get my full 4 pills. So i asked him if everyone comes on the first of the month to get their pills, because I knew this wasn't the case. I made him rerun the claim and to his surprise (not mine because i knew it would go through for 4 tabs) it went through for 4, even tho it wasn't the first day of the month. After this ridiculous ordeal I was told to come back in another 15 minutes. I was so annoyed at all the effort it took to get 4 tablets of vitamin D that I went to a different pharmacy. How can this person work in the pharmacy with peoples medications? Management needs to see this and pay more attention to who you are hiring and who is training these people. Because this is sad.
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March 2019 by Kela M.
One of the worst pharmacies. Employees are rude, not knowledgeable and uncaring. Many times I have gone to pick up 5 hours after the order has been sent and they still don't have it ready.
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October 2018 by Kyrstin F.
This is the worst pharmacy around here. The pharmacist are incredibly rude and slow. And don't even bother trying to call and talk to someone, they put me on hold for over 20 mins and another 5 mins to speak to their manager. The Walgreens in Downers Grove is so much better and worth the extra 10 mins to drive to.
