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February 2024 by Ken Rose
This place barely deserves one star. The mattress that was sold to me just eight months ago is already defective. Additionally, the store employee, whose name begins with “A”, was not helpful at all, and was rude and disrespectful. Take your business somewhere else. There are fifteen other mattress stores in the area who are more deserving of your money.
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December 2023 by Cheryl Van Houghton
Friendly not pushy
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September 2023 by janet patterson
I had to go to the store four times before the issues were straightened out. I made a ck and set up a delivery date only to be told on the delivery date that until my ck were cleared the bed could not be delivered. Got in my car once again to go put the bed on my credit card. The person helping me did not even know about the Nectar mattress I was purchasing was on sale. So back to the store yet again to get the sale price. I will not be going back to this store again. Just to let u know Andy the store Manager helped with getting my issues resolved!!!
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September 2023 by Nicole Balo
Andy was an amazing person to work with when it came to helping us out on our search for a new mattress todayI would recommend him to anyone who is looking... he is definitely the guy to go to about it.
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September 2023 by Amber Johnston
Great experience, I didn’t feel pressured to buy anything. And Andy was wonderful to work with!! I left with a new bed and felt great about my purchase.
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August 2023 by Steve Gillis
Ryan Stockton was the sales man and he was great in explaining everything we needed to know about the different v products ! Answered all our questions ( some we didn’t think to ask ) and made us very comfortable . A very pleasant experience !
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July 2023 by Bob Heipp
I went into the Wheaton store with no intention of making a purchase. Andy was very helpful and was not pushy for a sale. I was looking to keep my purchase on the low end and he showed me beds in all ranges trying to find the bed that was most comfortable for me. He was great at explaining support vs firmness. I narrowed down to a couple of beds that were above what I was thinking of paying. I know that if I change my mind and go with something less expensive, Andy will be happy that he was able to help me find what fit my needs.
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July 2023 by Sally Arroyo
We were not really sure exactly what we wanted in a new mattress. Andy helped us by not giving up and pointing out positive aspects of the mattresses and we finally felt comfortable choosing a mattress we both felt would be very comfortable for us.
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May 2023 by Terri Bartholomay
Highly recommend American Mattress Rice Lake Wheaton location! Andy, the manager, is super informative, professional and friendly. So low pressure. Able to “sleep on” my decision and get the affordable price the next day!
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April 2023 by Katrina Muenster
Went in today just wanting to look around at options. Ended up purchasing nearly one of everything in the store! Andy was super nice and friendly. Helped us out a lot! We left feeling confident about our purchases and happy to experience new comforts in our home.
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April 2023 by Eraj Ahmed
Hi there thanks for your message I must say that the service of AM store I went was excellent and the manager of the shop Andy is very cooperative and knowledgeable. Actually we went there to file a claim of our mattress. We reported the claim before the warranty ends we first reported in the month of February then we called again in the first week of March luckily we got Lajuan very helpful who directed our case to Tina again very prompt and helpful. My wife was suffering with back and leg pain we visited Doctors and also went through therapy sessions.Of late our therapist advised us to check the mattress. We had faith in your product. After checking the mattress we realized that it's sinking from the middle therefore we reported the matter.We are retired couple with limited income support. Appreciate if your company consider our case sympethically and arrange a replacement .Thanks. Eraj Ahmed
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April 2023 by Marta Borzymowska
Andy was great! He made sure we found the right fit for us and made the process seamless. Highly recommend
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March 2023 by M M
One of my best shopping experiences I have ever had... ANDY was one of the most accommodating people I have ever shopped with and made sure I left with the mattress that suited me best.I will always go back hear 5 stars around the board
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March 2023 by marilyn rodriguez
I had good customer service from delivery to setup. Andy was a very friendly staff member and helped me as soon as I walked in the door. Very satisfied customer.
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March 2023 by mekl wip
Amazing customer service. Helped me find a good bed that i have loved ever since!
