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January 2024 by Ron Siegel
I don't know how the rating is so low here. For Chase, there's a ton of parking here, the tellers are always very nice and personable and there's barely ever a wait. You guys rock!
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November 2023 by Mark Lobsinger
Chase Private Client is NOT how you should invest your retirement money. Please learn how to do it yourself with Vanguard etc or hire a planner who actively manages your money. Please search the market bf taking your money here!!!
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February 2023 by Susan Sinclair
The entire staff at this location is stellar!!! My 1 star is for an investment banker at the Naperville rd location. It has recently been brought to my attention that my portfolio was dropped by an investment manager. Why you ask...I'd like to know also. But what happened after is why she is getting a review. Not only was my money not important enough for her to manage, my money in the mid 6 figures was left w/o anyone watching it or managing it. Thanks a lot K. Potential clients need to know they can be dropped and no one will call to tell you. Shameful. Its a good thing one bad apple doesn't spoil the amazing staff at the Wheaton and Carol Stream location.
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September 2022 by R G.
They take your $ and dole out promises galore. Seldom comes as expected. Frequently changing programs that do not benefit you. Attempted to purchase annuity, gave them large check, they promised $ could be retirned immediatel, they could not process annuity by third day. Asked for $ back and told many next week. Put $ in what seemed a good brokerage act, 3 mos later the program was cancelled and said I should move $ to an account where the funds would not be available for a couple of days. Have a large amount of money there and was given a "Veteran's" free safety box a couple of years ago. Just got letter stating that small box would now cost me 50 bucks a year. Every bank in town accepts and pays your property taxes, Chase eliminated this about 2-3 years ago. I now stop by either BMO or Inland bank and pay them. Chase could not care less about individual savers. Chase has always had the very lowest saving rates on CDs and saving accounts. I'm only associated with Chase because 45 years ago I started to have several direct deposits made and would find it a hassle to move those deposits around. I will say, I use and am satisfied with their electronic bill pay system. Over all, I'm fairly dissatisfied with this bank,
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March 2022 by Catherine Stillwell
My husband and I were in need of a notary since our bank turned us away. We had dealt with this branch before and was happy with the service. When we arrived without an appointment, everyone was very helpful. Gina Ulaszek came out to help us within minutes of our arrival. She was very patience since my husband had to all our credit union because we needed clarification on part of the paperwork before Gina could finish notarizing it. That phone call took 30 minutes. We appreciated Gina's help in such short notice.
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February 2022 by Michael Tracy
Even though they couldn't solve my issue, the customer service at this location was excellent.
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February 2022 by Aslam Patel
As a bank they don’t have a quarter how the convenience store can run business with them without Quarters other banks are providing the changes in personal account that helps us at this moment but Chase Bank has really bad service
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January 2022 by Justin W
I have been going to this location for a few months now and the last two times I had the same person cashing my check. She didn't say hi or acknowledge me at the drive up. I waited for a few mintues and called the teller. I told him I needed $500 in big bills and the rest in small Bill's. He said he wasn't the one who was doing my transaction but he told the lady and he tells me that the transaction has been done and they cant not exchange for smaller bills. I told him that is an inconvenience to me when no one asked me how i like my money back. He acted annoyed and uncaring. I can see he was talk to my teller and both of them acted like I was the problem and they just did wanted to be bothered. I ask the guy for customer service number and I could see him rolling his eyes. He reluctantly wrote down the number for me. Very poor customer service. I dont recommend this branch to anyone
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April 2021 by Joe Edmonds
Best chase branch by far, very personable. I drive an extra 20 minutes just to go here rather than the other branches.
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April 2021 by Anna d.
Just annoyed because it takes forever to get anything done here. Is it normal to wait ten minutes for two bankers to finish chatting with each other before they can help me with a wire transfer?
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December 2020 by Shin M.
Average bank. Friendly staff. Convenient location to my house. Longer opening hours. No real complaints.
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May 2020 by Justice W.
The mortgage department at this branch will really pour the honey on. And then they'll lick it off. Promises made, promises broken. At the beginning you can't get rid of these guys, then once they screw you over you can't get ahold of anyone through any medium. Avoid this place unless you are a contract attorney who can navigate their BS.
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January 2020 by GLENN RALPH
not nice people
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December 2019 by Jenna L
Today I was helped by an associate who I believed is named Justin. He was wonderful and really made my day. Thank you!
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October 2019 by Ann Bella
The WORST service I’ve EVER experienced. I will be closing my account and moving my money to a different bank!
