-
February 2025 by Jodi Grubman
A Truly Disappointing Pharmacy Experience
Even if this were the last pharmacy on earth, I would strongly advise against going here. My experience was nothing short of frustrating and unacceptable. After switching to a new insurance plan that did not cover my medication, I was met with unprofessionalism and a complete lack of customer service.
Alex, a staff member, appeared offended when I declined to pay $400 out of pocket for my prescription. As a result, I had to return to my doctor for a generic alternative. When I called to check on the status of my medication, Alyssa unhelpfully suggested that I contact my doctor—on a Saturday—despite the fact that most medical offices are closed on weekends. She also claimed that she had ordered the medication.
When I followed up on Monday, I was met with even worse service from the pharmacy manager. Instead of providing assistance, he was more interested in emphasizing his title—something that had no relevance to the situation. Despite previous assurances that my medication had been ordered, he then stated that it still needed to be ordered. After I pointed out these inconsistencies, he retaliated by changing the expected pickup date to February 17, 2025—an unnecessary and spiteful delay.
I have always loved this store and have regularly given positive feedback about the front-end staff, who are genuinely helpful. However, the pharmacy department is a different story. The level of incompetence and lack of integrity I encountered has made it impossible for me to continue supporting this location. It truly feels as if they do not want business.
I have since transferred my prescription to Walgreens, where they had it ready in less than an hour. CVS, I urge you to reassess the leadership in your pharmacy—poor management sets the tone for poor service. The current manager is setting a damaging precedent, and unless changes are made, more customers will take their business elsewhere.
Do better.
-
November 2024 by Jigar Patel
I like to give no stare this store manager .
Don’t help customers & when customer say anything about price say why you ring at kisok.
Tell customer look price on self & their is no price on self .
I went couple time employee nice & help u to find stuff.
This manager working on register ask customer where is stuff ,
Say look by self.
-
November 2024 by betty
Terrible experience every time me or ppl I know go here or other customers I witness in the store are uncomfortable by the female worker there she always comments rudely is pushy to make u shop and decide quick she will follow u around the store and stand there in the aisle and watch u shop the entire time I kid u not and then keep going do u need anything else what are u looking for over and over again like ur taking too long when ur in there for 5 minutes not even and this is during any time and day In the week. It’s crazy cus there were so many negative comments about this from others that disspapeard too and the good ones are very fake.
-
June 2024 by Yvette Robles
The employees at this store make me feel very uncomfortable. Both times I have felt rushed and followed by the employees.
-
May 2024 by Ana Gutierrez
I am always glad to shop at CVS, I like the convenience of self check out.
-
May 2024 by Tracey Muller
Everyone is always so friendly and accommodating. The store is always clean and has everything I need.
-
May 2024 by Dale Hahn
I found everything I needed and the staff was friendly at checkout.
-
April 2024 by Impacto en la web
Good attention
-
March 2024 by Charles Roland Webb
Clean
Friendly & helpful staff
-
February 2024 by Bob Barista
Regional managers staffing stores with 1 elderly employee is terrible for the staff and customers. My wife had a question, and after 5-7 minutes of waiting had to walk into the back of the store and holler for an employee, who eventually came out of an office... No security or sense of being safe for the staff or customers. Profit margins over safety and customer service is a poor way top run a business. I would expect this location to close some day...
-
February 2024 by Ashley Goryl
Went to purchase over the counter medicine for my daughter. It says store closes at 10pm, employee was locking the doors as I walked up at 9:45. She mouthed sorry through the glass and walked away.
-
January 2024 by Herb Hammons
It’s a drugstore, usually less crowded than the Walgreens and much preferred to the Walgreens
-
November 2023 by Noah Miller
Staff followed me around as I shopped the store felt very uncomfortable. Staff were trying to be discreet about it but I turned around and they were watching me
-
October 2023 by G 123
Pharmacy closed right in front of me at 7:55 even there sq was 8 to 8. When I confronted the manager she was from a different planet… couldn’t speak up… try Walgreens across the street… maybe better
-
September 2023 by Mora Mocanu
There is an older Indian gentleman who is usually working as a cashier at this store who is incredibly rude. He got mad at my toddler when she knocked some things off the shelf. The pharmacists on the other hand are great, otherwise I wouldn’t come back.
