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October 2023 by Just Chill
Everything is nice and fine but their banking is over complicated and nothing works whatever they say. What used to work easily is now chargeable. And what they want is complicated and frustrating as hell. These are exactly the reasons when I feel like leaving and moving out immediately when the smooth process is disrupted. It's annoying!
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October 2023 by Affan Ghiyas
Everything is nice and fine but their banking is over complicated and nothing works whatever they say. What used to work easily is now chargeable. And what they want is complicated and frustrating as hell. These are exactly the reasons when I feel like leaving and moving out immediately when the smooth process is disrupted. It's annoying!
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September 2023 by Erik C
Great place for your banking needs, very friendly staff and better options imo over banks.
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August 2023 by mustafa elnajjar
I highly recommend doing your financial stuff their, all my loans and credit cards are coming from DCU
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May 2023 by Russell Wiedman
Thank you Tara - what a kind and gracious way to help over the phone! She took the time to give me a moment to collect paperwork, then showed me some tips on the website to help navigation in the future. Two thumbs up!
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May 2023 by Erik K.
They wasted over a week of my time being slow and incompetent while getting a loan for a classic car. The seller gave me two days to figure it out or he was going to sell to someone else after itd been a full week of a circus with dupage. I went to a new bank and had a loan and check in hand the next day for the same rate. I'd absolutely never do business with dupage, it was the worst loan experience of my life and thats saying something. Run away and find a different bank.
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May 2023 by Vishal Thakkar
Got my vehicle loan from Dupage CU. Applied online, got approval and planned everything. They understood the requirements, not happy about the loan Amt vs requested (gave a weird reason for it which is so funny to believe) but still I continued. Overall happy.. but it seems credit officer should have been more transparent and should have called me to understand before generalizing decision
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April 2023 by Andre Hontanon
Contacted DuPage Credit Union about car financing. They were great, Patrick explained, answered all my questions. The process was quick and gave me an advantage when making my purchase.
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April 2023 by Ronald Langhans
Constant inconvenience for a small time CU. Been a member since 01, yet haven't utilized any suggested benefits. No harm no foul, just don't expect help for the little guy! Some Union.
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April 2023 by B D.
BE VERY CAREFUL!! I do not advise working with this group. I did not realize I was underinsured. I also did not realize that if I am underinsured, they will double my car loan rates. My auto pay did not cover it, so my credit score got eviscerated. Just go with Chase. Dealing with this group is not worth it.
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March 2023 by Vilath Sylavong
During my search for a new car I found one at a great price however needed to act quickly to make the purchase. I contacted Dupage Credit Union and was so fortunate to get assistance from Tina. She went above and beyond to help me get approved and get the loan done within days. It truly was a miracle. I'm more than appreciative of the amazing efforts from Tina and team!
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March 2023 by k p
My experience couldn’t have gone better! I was very crunched on time and looking for a better auto finance rate and Michelle took my call on a Saturday late hour and offered to start my application right over the phone! She got everything started so when I went in first thing Monday, Rachel took such amazing care of me and promptly finished the job. Not only did they get me the best finance rate out there (trust me I checked EVERYWHERE) BUT they even went lower then I was initially told cause I opened a cc with them! The best part was it’s a cc is a much lower interest then the one I currently use with BETTER cash back rewards. A win-win! Seriously couldn’t be more grateful for such an EASY and QUICK experience and getting me such a great rate that the dealership didn’t even believe me at first, ha! Anyways, highly recommend them!!
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February 2023 by Muffy D.
Their app is decent when it works, but be prepared to get messages that your identity can't be verified, which means you won't be able to do any banking. Their customer relations are generally poor - after more than 25 years of being a customer, I applied to refinance the balance on my mortgage there last year, to reduce the length and interest rate on the loan - not looking for any cash out. After dinging my near-perfect credit score and making me jump through multiple hoops, they denied the loan, saying my income was too low, less than1/3 of what my tax returns actually showed. This, despite never missing a higher existing monthly payment and having a high savings acct. balance. My guess is that they would have been okay with the loan if I had asked for more money or a longer term. Despite my alleged poverty-level income, they recently called to offer me wealth management services, lol.
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January 2023 by Sachin Hamirwasia
I was shopping for an auto loan recently, and Dupage CU came out as offering one of the best rates in the country. So I started the process online, and was immediately impressed by their smooth and frictionless online website and outstanding customer service. Dupage CU has certainly invested well in their people and digital technology. I highly recommend them for your next banking requirement.
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December 2022 by Ted K.
Can you believe the service of the small credit union . I opened account took out personnel loan for $20,000 and pay 1 month ahead of due date and i found they were running a special for credit cards of 0% and 4.9% without transfer fee . First about me my credit score between all 3 credit reporting agencies is 800 , I've been in credit bureau for 40 + years , earn $100k + never a late payment , 10 years at current job , own 2 homes 1 paid in full the other about $350k in equity , no judgements or lien against me . And was turned down stating that I have too much debt . How can that be when all my payments are early and never late at 18% . Also Lobby is closed for over a week now due to lack of staff , what does that say ? You have to use drive up window only . Are they that broke not to hire proper staff ???? I know , I'm leaving them and going to a bank in my home town of Park Ridge . I don't like corporate banks but we have 3 private banks in Park Ridge , which I prefer because of the personnel service and none of the corporate B.S. To Finish CITI gave me transfer for 0% for 21 months without a second thought . DuPage you loose and I hope people take this in consideration before going to DuPage . Ted K . Park Ridge ,Il.
