-
March 2024 by Karyl Orr
The technicians always take good care of my vehicles. They are very informative.
-
March 2024 by Sydney Rafter
Went in to get an alignment and my license plate light housing fixed. Kept me updated along the way with problems they ran into. Car was in and out within the day.Will definitely be coming back to this location for service!
-
February 2024 by Brandon Medrano
David was awesome! Was very patient with me and all of my 1000 questions!! Thank you so much!
-
February 2024 by Philip Adams
Over 25 years of great service!
-
February 2024 by Thomas Gauthier
I deal with this location often as I always need help with wheels and tires for my work. Their staff is friendly, helpful, and go above and beyond to take care of me. I strongly recommend coming here for anything wheel and tire related!
-
February 2024 by Matt Benoist
The team was unbelievably patient and worked through multiple issues with me. I cannot recommend the Wheaton Firestone team enough. I will always come back here now. Please make sure they see this because they deserve all the praise you can give them.
-
February 2024 by Sandy
Zero rating. I had an appt this morning and came back an hour later. They did not even get to my car. Viewed a few workers standing around in the shop. Really?
-
February 2024 by Brenna Thibodeau
During the holiday weekend and while it was negative degrees outside, they quickly fixed my tire and helped me out! Even filled up all the other ones that were low too! Very professional and helpful, would definitely go there for future tire needs
-
February 2024 by Brey Doster
The staff were friendly, helpful, and professional. Auto technicians were knowledgeable and efficient.
-
February 2024 by Patrick Nussbaumer
Great service, clear explanations, work done right the first time.
-
January 2024 by Gaston Greene
Great customer service and service to my 2014 VW Jetta.
-
December 2023 by Kenny
I've been taking my Ram 2500 truck her for about 3 years now, and Mike (mechanic) did an outstanding job locating a coolant leak and had it fixed and running correctly with coolant temperature within parameters. However, why am I giving a 4-star review? The reason is waiting on parts. Firestone management claims they have to order the parts themselves to ensure the work is covered. The parts they need could've been ordered by me more quickly, but they have to go through their vendor system, which slows down the process. I"m not angry at Firestone crew they are just doing their job, but I'm disappointed in their policies.
-
November 2023 by Tony Coco
Honest, reliable service. Karla in Wheaton was professional and was easy to work with.
-
October 2023 by musicgirl1965
I have been coming here for years without incident until August. Had an oil change and asked for my car to be checked out and to see if tires needed to be rotated. When car was done I asked if they found anything that needed to be addressed or if the tires needed to be rotated. Was told everything checked out and that the tires did not need to be rotated. Did not receive the normal checklist showing what was checked and the status. While driving home something was dragging on the ground making alot of noise. They forgot to secure the splash guard under the engine when they did the oil change. The car had to be towed to another Firestone close to my house so that it could be fixed. Not acceptable. Recently I took my car to the Lansing Firestone because my rear brakes were making noise. I needed pads, rotors and a caliper to the tune of $863. I was shocked because I just took my car to the Wheaton Firestone a month prior and was told there were no issues. I asked more than once when i picked up my car and was told "everything checked out". Instead of just needing pads I needed serious repairs to my rear brakes at an expensive price which could have been avoided if i had known about the issue. I commute downtown and rarely drive my car so for these brakes to be in such bad condition they would have had to have been bad for a very long time. I called Wheaton Firestone to complain and the manager argued and spoke over me and never took any responsibility for what happened. I am no longer a customer and do not recommend taking your car here.
-
October 2023 by Chelsea Gaul
Juan was absolutely wonderful! My tire went flat and they were able to get me a tire within an hour! Wonderful service!
