-
January 2024 by lisa braunstein
Adam is a rockstar manager
-
December 2023 by Sonia Woods
This is my favorite store
-
December 2023 by Brandy Larrance
Thought this would take forever- Larry was friendly, organized, and efficient. THANK YOU LARRY!
-
November 2023 by Michele Edwards
The most amazing customer service ever. Thank you for your kindness Adam, and the entire store. Leave your carrier and go see Adam.
-
November 2023 by Mike Griffiths
Went in to this location last week and was greeted and helped by A friendly and outgoing guy with lots of tattoos. I think his name was Larry, he was great and easy to work with and helped me upgrade my phone to the new iphone 15. This location has great staff.
-
November 2023 by Karren Brower
Maya at the Wheaton store was extremely knowledgeable & helpful in solving our phone issues.
-
October 2023 by Timothy Robinson
I’ll be honest. I just chose the store closest to my work to pick up an Apple Watch. But the short 10min I spent in there was depressing.The guy helping me, older man covered in tattoos, didn’t seem to enthused to be working there. I am picking up the watch and he took a little while to pull up my info, and almost sounded stoned or agitated. Well, I have a screen protector warranty and asked if I could get my screen protector because the last store I went to sent me a screen protector for a 14pro which is don’t have.He rudely told me I don’t have a protector plan, even though I have gone to 4 different T-Mobile stores and had no issues getting my protector replaced. And he just said they shouldn’t of helped me and did that. I can pull up my warranty and prove him wrong but I wanted to go. Not to mention as he opened the bloc to my BRAND NEW APPLE WATCH SERIES 9!!! He ripped the box which might not bother some but it pissed me off
-
September 2023 by Chris P.
Amazing! Worked with Richard Brunt Jr to get home internet. Took only 5 minutes to get everything set up and I was already on my way home. Great store, great staff. This should be your go to T-Mobile.
-
September 2023 by Missy Grande
We went into the store to purchase new lines for our business. Lary helped us tremendously by explaining our plans and service options. And got us set up properly
-
August 2023 by Ed Walneck
We had a GREAT experience today at this store! We were greeted right away when my entire family came in. We were helped by Lary, who was a great person to deal with! With the huge selection of phones, we were able to choose the best phone for a great value. We even ended up getting a better deal on our plan, and ended up with the new internet for our home, and amazing value for the price. 100% recommend this business and it's staff.
-
July 2023 by Ed W.
We had a GREAT experience today at this store! We were greeted right away when my entire family came in. We were helped by Lary, who was a great person to deal with! With the huge selection of phones, we were able to choose the best phone for a great value. We even ended up getting a better deal on our plan, and ended up with the new internet for our home, and amazing value for the price. 100% recommend this business and it's staff.
-
June 2023 by Seth Eldridge
You can't spend less than 2 hours here. Took 4 hours to purchase a phone. Asked about promotions before coming, wrong information was given. Took 2 hours to charge my card because every piece of their system wasn't working, or user error. If you're lucky enough to catch a good worker, the system still sucks. The pain I go through with tmobile
-
June 2023 by Sherry R.
I have been to T-Mobile in Wheaton twice in last 2 weeks. Pleasant experience both times. Richard help us both times. He was very helpful, friendly and knowledgeable. I highly recommend this T-Mobile store and make sure to ask for Richard. Manager was very friendly too.
-
April 2023 by Nick Johnsen
Jay and Howard are great guys that spent the time to educate me on the various plans and promotions offered by T-Mobile. They provided super customer service both to me and all of the walk-ins that stopped in. Skip the customer service calls and visit this store for all sales and service needs.
-
March 2023 by Erica Carter
I went into this location to get information on adding a new line. I was the only customer at the time and there were about 4 or 5 employees there. As the guy was helping me, another customer came into the store. The employee that was helping the other customer came over, interrupted our conversation and started asking the guy a question about the other customer's phone as if I wasn't standing there. When I looked at him, he said "I'm sorry" but kept talking. The guy that was assisting me, just left me to help with the other customer's phone without saying anything. That was rude and very inconsiderate. He didn't ask one of the other guys to help me. He didn't ask if I could give him a minute. NOTHING!!! I walked out and I'll never go back to that location again.
