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November 2023 by matthew medbourn
Didn't get a chance to see inside. I waited at the closed gate while 3 guys just stared at me. I honkedThey stared. I left. Hope they can change oil better than they respect customers.
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September 2023 by Elvira Mosley
Staff are professional & efficient. I was in & out & didn't even have to get out of my car!
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August 2023 by Halie Cardinal
I waited over 30 minutes before being helped, they had me switch lanes for some reason, and then a person who got there well after me was serviced first. I was told this would take approximately 15 minutes and it’s over an hour. I have to stay because I’m over 100 miles due for an oil change, but I would’ve left otherwise. The employees were very nice though. Tim was professional and had great customer service.
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August 2023 by Jim Cooper
Beware. A day after having Valvoline change my oil I was at work when someone noticed I had oil dripping under my truck. Took it to a shop close by and the mechanic found that both the drain plug and oil filter were so loose you could turn them with your fingers. Good service is something from the past and it seems as if no one cares these days. How does this happen? The guy is in the pit and his task is to remove the plug and filter. Drain the engine, add the new filter and tighten the plug. That's it. The new oil is pumped in from above! Ridiculous and never again.
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August 2023 by Alan Gibbons
Update: 2 years later and this is still my go-to location. Will always be my preferred location.Go here once a month usually because of work. They always do solid work at a fair price and tell me about other things I should consider getting done with a logical reason behind it.Never had any issues. Staff is cool. Can't really say anything bad.
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June 2023 by Victor Horrach
I have too agree with one of there other customer, God knows what happened to this place service was terrible crew members looked like they had no idea on what was going on,,! I was just there in March and everything was okay. All I know is I will never bring my car there or any other valvoline. Retrain all your employees I was frustrated almost 1 hour for my oil change when before I been out in 20 minutes.I give this place an F for customer serviceService: Oil change
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June 2023 by Michelle H.
We took our truck to a Valvoline location and they didn't put the drain plug in correctly and all the oil leaked out of the truck leaving us with a check engine sign and oil sitting underneath the vehicle. Well, 400 dollars later and it's fixed. We filed a complaint with corporate and they asked for our dealerships name and number so they could contact them and they'd reach out to us. They didn't contact our dealership, I confirmed with them before this review. But they told us "this is out of our hands because you already got the problem fixed". 1. We're we supposed to trust them with our vehicle again? And 2. They NEVER called the dealership to investigate. I've never heard of a company not reimbursing people for mistakes THEIR techs made. What's the point of even filing a claim with a company that doesn't give a shit about their customers. Completely ridiculous. Our whole family has had their vehicles serviced at valvoline and have never encountered this issue, but believe me, no one in our family will be going back and we're going to continue to pass the word along. Thanks Valvoline. Really appreciate it.Update: Valvoline doesn't take responsibility of their actions if you have to take care of the issue yourself. No, they want you wait on their people to diagnose the vehicle, and then to TRUST THEIR TECHS to service your vehicle AFTER they're the ones that damaged it. Sorry, we won't be trusting our vehicles with any Valvoline considering you guys can't even put a drain plug in correctly. Take your vehicles literally anywhere else than this company.
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May 2023 by Maggie Weber
I've been meaning to write this review for awhile because I genuinely think the service here is excellent and I no longer dread going to get my oil changed. I've been going to this location for the last year after using a groupon and the Manager, Shalimer, and Assistant Manager, Lauren, are awesome!. They're super helpful, honest, and nice people. When I pull up, I hope they're working. I got some dud wiper blades a few months ago (no fault of theirs) and they replaced them right away, no questions asked. I've always had a good experience with everyone here. Highly recommend!Service: Oil change
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May 2023 by Joy S.
Tired of the sloppy work from jiffy lube. Went to Valvoline located in Wheaton today & Jackson & Logan did an excellent job. Very courteous & helpful with my questions. I wish I could give them 10 stars. I will definitely be back. Thx guys much appreciated.
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April 2023 by Brenda Walker
Very impressed with the crew here, especially Asst. Mgr. Cristian. Stopped in for an oil change, first time here. He was polite, friendly and attentive. We will be back...thank you!Service: Oil change
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April 2023 by Tony A.
I have been going to them for a while now almost two years! The staff is always responsive and know their vehicles well. I've gone to other places for an oil change and it can be a nightmare. The staff here is very friendly and make sure you are ready to hit the road. I always feel like I'm getting the best service possible coming here! I definitely recommend them and will keep coming here for my oil changes! Def five stars all around! Thank you Valvoline!
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April 2023 by Donna P
10/10 would NOT recommend going here. Service quality has gone down significantly. I've had a few instances where my fluids haven't been topped off or tires repeatedly not filled right when i've swung by. I drive by consistently and see a truck that just stays in their furthest bay. Employees stand around, nobody really smiles and they all look miserable. Not sure what happened since the last 3 months when I was here prior but its unsettling to see such a demoralized team. I see the female manager (Katie i think her name was) that was always making sure I was taken care of isn't here. The one now is questionable. I'll have to rethink about where I get my oil changes from.....Services: Air & cabin filter replacement
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April 2023 by John R.
I have been dealing with the regional manager concerning a faulty oil change and it has been a nightmare. I have spent countless hours over 3 weeks trying to get a resolution, but no one seems to care. I was told on a few occasions somebody would call, even told once that a message was left, IT WAS NOT. The worst customer service from high end management that I have ever experienced . To make a long story short, when my car's oil light when on 2 months after an oil change, I checked and it was almost dry. I went to my mechanic and checked for leaks but there were none. It appeared as if the drain plug was stripped, and not able to be removed through normal methods. The oil was so dark in the oil pan that my mechanic doubts the oil was changed at all. Valvoline denies doing the faulty work and says we should have brought the car back to them. I did not do this because I thought there was something wrong with the car, so my mechanic was the logical 1st choice. I went to Valvoline second to give them the information. They did not believe me. I have never left a bad review, it's not my style, but I am honestly shocked with how poor my experience has been.
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April 2023 by Judy B.
Excellent service! We popped in here the other day while driving down Roosevelt Road. The technicians were really friendly and cool. They offered us different upgrade options, but there was zero pressure to upgrade. They finished quickly, too. We would 100% choose them again!
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April 2023 by wyatt t.
I had my oil change done by Jackson Joshua and logan they did such an amazing job doing the oil change that I wanted to leave a review i 100% recommend this location if you're looking for an oil change by professionals
