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July 2024 by Roger Flores
Easy check in and friendly staff
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July 2024 by Marie Oefinger
Convenient location the gentleman were nice and professional
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June 2024 by 360Niche
Enterprise has been my go-to car rental company and this location was great! All my interactions were professional and timely. I highly recommend them!
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May 2024 by Akbar Makhmudov
Quick easy and professional service
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May 2024 by Chewy Pro (Chewypro)
I would call to get answers, but they don't answer their phones, i had 9 toll violations in Illinois, i have an account, didn't have my transponder, but reported them promptly. 2 weeks later i received 2 citations from Enterprise about those tolls. They were paid by me, through my account with the toll way. Information was not sent to Enterprise, now i have to Prove it..what a waste of time.
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March 2024 by Jack Adams
Like enter what? EnterDeception? enterBlackmail? Please note that you must take photos of the car when you pick it up. They will not tell you the exact condition of the car. Then when you return the car, they will tell you that you have caused damage to this part of the car. In fact, these damages are already there, but they deliberately don’t tell you.
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March 2024 by kwiikwi kwiwi
I never had a problem with this location until the young brunette kid with glasses. I’ve been using this location for two years on a corporate account. I would always get an intermediate car, but sometimes they would bump me up because of what’s available and I’ve had bigger cars and it’s fine. Today they gave me a large suv which I was hesitant about. I ended up falling twice due to vehicle height and busting my knees. It’s not car or enterprise fault just not the right fit for me. I came back later in day to return car and the kid had no empathy. No customer service skills. Tried making it seem they are doing me a favor by honoring same rate with car available and I should have chosen van if I was gonna have issues. I haven’t had issues or accidents before. They wanted to offer me another car but I’m in no place to drive. He said if i came an hour earlier they could have waived fee for today. How was i to know that? I wasn’t anticipating an issue and never have. “ do you understand what I am saying?” Yes, I get what you mean by the system charge but get that for your bad customer service I’m not going here again. You could have said you would have a manager review issue. Amateur.
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December 2023 by HAllenPhoto
Great service. Clean cars. Vivian was awesome. Thanks
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November 2023 by Evgeny Krutov
Friendly staff, decent option for cars. Great customer service!
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November 2023 by Karen Berry
Very kind employees. Fast service, nice cars.
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October 2023 by Rasa Serksniene
very professional team, everything was fast and easy
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July 2023 by Scott Pawlow
The service was exceptional. When they got the notificaton from State Farm they called me to begin the process. From picking up the car to returning the car I knew I picked the right locaton. John walked me through the set upp and I was glad he was there when I returned the car. I will go back to the Wheeling office the next time I need to rent a car. We be recommending them to others.
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July 2023 by sam jaffe
Great service
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July 2023 by Allison C.
Thank you for an accomodating and hassle free rental experience.
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July 2023 by gagandeep singh
Lovely staff, always ready to assist customers with rentals
