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July 2025 by William Snyder
Staff is always helpful, great service A+ for Alan
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July 2025 by Shonte Adams
Alan was extremely helpful! I went in to get a sim card activated and was having trouble at other places but Alan took his time and helped my boyfriend and I tremendously! Staff were very kind and knowledgable. Thank you!
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April 2024 by nova mely
They never have solutions for people who have problems with services. They will ask you to call the T-mobile call center.
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November 2023 by Martha Funes
Very slow when it comes to serving
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April 2023 by Ivan Aguilera
very helpful customer service, the employees were able to help me with i needed in a timely manner. would recommend this location!
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October 2022 by Rey Nava
I found an excellent answers to all my questions I did to the sale man. Is an expert a young man. Thanks
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October 2021 by Katie Lynn Melbourn
For the people who don't want to read everything... This particular Metro By T-Mobile store is FABULOUS! The manager Alan couldn't be more helpful! He never tried to get me to buy the best most expensive things, he even told me if what he did didn't end up working I'd have to switch carrier's ?! If you need to go into a Metro store for anything GO TO THIS ONE, and make sure Alan is there beforehand!I went into my cellphone carrier's store w/a gynormous amount of questions and problems I couldn't get at myself or anyone I knew so I had to go into the store.I have had HORRIBLE experiences at other Metro By T-Mobile stores. I bet everyone has had THIS one happen to them... You go into the store and the only person there is a younger (most of the time a woman) person behind the counter w/their heads buried into their phones and paying absolutely NO attention to what's going on around them! You feel like you could walk around the store putting everything that's not locked down into your bag and walk out w/o any problem. Well one of the previous Metro stores that I went to had just that (the woman w/a cellphone in the place where her head should have been, but it never makes THEM SMART... usually quite the opposite) when I told her what was wrong w/my phone she literally took a paperclip and started jamming it into my speaker to try to get the dust out! After I left I couldn't ever hear anything from that speaker again. I had to put my phone on speaker, or put in headphones to hear someone talking to me!So this visit to the Metro store I ended up having to buy a new phone bcuz Alan said that I'd have to get my phone fixed (worked on) if I ever wanted to hear something out of that speaker ever again. I said "and let me guess, getting it worked on would probably cost around the same amount of money as buying a new one! ", He agreed.BUT he made sure I left there w/the phone I liked, and through in every single promotion or Sale's/coupons, or any other thing he could possibly find just so that I didn't have to pay the phone's actual amount since I couldn't afford it! ? He's seriously the best Sale's person I've ever had!!! (Just a little FYI there was another person working there and she had her head buried into her phone. LoL!Thanks again for all you did for my Mom and I!!
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September 2021 by Mark Wallace
Alan at this store is an outstanding individual who helps and cares about his Owners Clients !!! That's why they will keep coming back and I've also had met the Owner and he also helps his Clients very well too !Highly recommend this store for all your future phone needs ! You won't be disappointed, mARK
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February 2021 by Gabryela Hdz
Online it says the store closes at 8pm. I got there at 7:01 and it was Closed. Apparently google has not Updated the store hours. VERY DISAPPOINTING!!! So just so you guys know they close at 7pm.
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September 2020 by Rafael ORTIZ
Deysi helped me set up a new phone and was very nice and helpful. I recommend.
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September 2020 by Lourdes Camargo
Great customer service
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August 2020 by William Conway
Go and ask for Allen he is the best
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July 2020 by Arizandi Baldera
Great service, friendly
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May 2020 by jose corona rincon
excellent customer service helped me a lot and found a better plan for me thank you!!!
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October 2019 by Cody Cowan
Go and ask for Allen he is the best
