-
November 2023 by Paloma Mendez
We had been dealing with an IT matter for two months with no resolution. After 20min Michael and Isabela successfully got our phones to work and went above and beyond to update me and my sister on their store deals so we left not only satisfied with the service but overall a better experience then we would of have hoped for. Thank you, you two are a wonderful team.
-
October 2023 by Davis
I ordered my Galaxy 23+ phone from the store. Both Mike and Carlos were helpful. Then, why only 3 stars? Unfortunately, I cannot decouple my experience afterward.T-Mobile canceled my order even after one of the call-center employees had given his word that my existing order was not going to be canceled. When I called the call-center, again and tried to re-order, I was told that they couldn't because they were upgrading their system. Only after I called the call-center for the third time, I was able to order my phone. Ordering a phone shouldn't be this difficult or lengthy, especially when you are paying in full.To summarize, I had to order once at the store and three times through the call-center. Again, I just cannot decouple my experience at the store and with the call-center. They both represent T-Mobile.
-
September 2023 by Joe16
Nice staff, but they didn't get straight to the point when I asked questions... I got overly complicated answers/responses. I then got an extra line added to my account for some reason... I never asked for or wanted an additional line so I felt taken advantage of
-
July 2023 by Taras Ambrozyak
Amazing service. Workers are educated and actually know what they are doing.
-
June 2023 by Marhaba Arabic Language
We get an new iPhone 14 pro and we went to this T-Mobile store in Wheeling. Michael, who is the manager of the store assisted us. Michael service was unbelievably professional, friendly, and courteous. Definitely, this will be my store of choice going forward. My wife and I cannot thank you enough for everything you’ve done for us. I truly wish other stores have such great customer service.
-
June 2023 by Patricia Oblitas
Carlos was the best and great service a kind and fast person
-
June 2023 by Gloria Stefanov
I went to T Mobil on LakeCook in Wheeling and Michael was great . He provided all the information and I got the T Mobil Internet and it was easy to set up just like he told me. Fantastic and got rid of Xfinity. Extremely satisfied with customer service, price, information and easy to set up. I informed my friends and they will be doing the same ??? thank you. I will be returning when the new iPhone comes out
-
June 2023 by Mykhailo Hovdiak
Five stars for you Michelle! The other employees in the store are also very friendly and work as a team, very good customer service! thanks for the help
-
April 2023 by Joel Klemmer
They added services and a new line after I left the store! I didn't know until I received my first bill. Do not go here!
-
January 2023 by Dina Madiyeva
Horrible service. They didn’t help me at the store. They sold me the internet box, told I can bring it back anytime, they didn’t say nothing about the check, they said anytime we will accept it. Horrible. The guy was very rude too.
-
January 2023 by Yauhen Karaliou
Closed earlier thatn 9 pm, today.
-
November 2022 by Kirill Goldin
Closed at 6:20 even though sign on door says open until 8
-
September 2022 by Silviu Tica
The store manager, Louie, asked me to leave after refusing to honor a in-store offered promotion, AFTER the store employee selling us the promotion admitted to offering it to us. He directed me towards corporate, although corporate is not the one who sold me the promotion.
-
July 2022 by Bek Akhmadaliev
Don’t come here, many stores around the area. Rip off guys, I just added data line, they gave me free tablet, but added $18 a month insurance for $150 free tablet with activation fees etc costing me a lot without letting me know what they have done, bill came $$. Come on be open and service honestly!
-
August 2021 by malti Patel
Today Stors time 10.00am but it's not open 10.49am