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October 2023 by Luis Virgen
Great staff, all the girls are super friendly and take their time to help
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August 2023 by Victoria S.
would not let erum do any of your baking needs! she's horrible and does not help and gives attitude on the phone. but wanted to be so nice so she can get commission from myself setting up a credit card. this place sucks it ate my money from the atm and has given me nothing but issues ever since
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May 2023 by Victoria Serrano
I would not create a bank account here. Ran into issues with us bank holding my check because they needed “more info” and if I never would of called I NEVER would of known there was a hold on my account and when I called for help I got attitude and no answers. But they seem so nice to set up an account! Be careful.
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May 2023 by Jorge Garcia
This location is not my closest location, but I prefer to drive further to get the highest level of customer service! They treat customers with respect.They know you by name and are friendly
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May 2023 by Neri Montesinos
GREAT CUSTOMER SERVICE, ALL THE GIRLS ALWAYS HELP WITH A SMILE.
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May 2023 by Jack Morgan
Excellent! Awesome staff .
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January 2023 by K
I used to come here for work, my store banked here. There was an employee who was very friendly, and she’d always help me out and remembered my name and waved to me when I was just passing by in the drive through. It made for some very memorable experiences.
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January 2023 by Kaija Daniels
I used to come here for work, my store banked here. There was an employee who was very friendly, and she’d always help me out and remembered my name and waved to me when I was just passing by in the drive through. It made for some very memorable experiences.
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June 2022 by Raul Gallardo
Great customer service
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January 2022 by Shirley Khumkit
Hard to get service in a timely manner. Contacted customer service, email, fax and came into a branch and a simple transaction can't be accomplished with a non cooperative toddler. Keep wasting my time for 2+ weeks because there's a different answer with no results
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April 2021 by Rebecca Hodges
Came into cash my Federal Return Check, and after providing all the proper identification. They did not cash check
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April 2021 by Dean Sims
Terrible customer service and they take advantage of people on multiple charging fees on overdrafts that they caused to begin with by paying and putting the account in the negative.
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November 2020 by Gerardo Arroyo
(Translated by Google) Very friendly staff, very professional Marisol and Felipe, they solved my problem for me. Very thankful.(Original)Personal muy amable, marisol y felipe muy profesionales me resolvieron mi problema. Muy agradecido.
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September 2020 by James Choi
Closed our business account WITHOUT ANY WARNING a few weeks after we paid all the membership fees and we never had any late payments. I don't understand how they're 5th largest bank in the nation. They ONLY have 1 specific person that can help out a BUSINESS account who can't be reached. It seems like many people have the same problem. They say Amanda McLauren is the only one who can help, but she doesn't answer calls, doesn't return voicemails. Every branch of customer service says they can't help. This local branch is not returning any emails either. US Bank is a scam. They are a scam.Look them up before you go to US Bank. They have the worst customer service system in the US. That's saying a lot.
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August 2020 by Heather Crawford
The US Bank location in Wheeling is AWFUL DO NOT GO THERE!!! It was a Saturday and they had 1 person working the teller. Three lanes were open with 5 cars deep. Took me forever to make a simple deposit! TERRIBLE
