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December 2023 by Glen D.
Santa lives at Mitchell's Jewelery store. For decades I have turned to Jim Mitchell (and my father before me) for every imaginable need. I could go on for pages describing the custom made pieces he has created, but suffice it to say each has been perfect and brought such joy to our family. I can't wait to see the reaction to this year's surprises. Thanks to Jim and the team at Mitchell's. You can go wrong shopping here.
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October 2023 by Jaryd C.
As a younger guy buying my fiancé her engagement was nerve racking , Mary was amazing to help me through the process and Jim did an amazing job designing and setting what my girlfriend envisioned, 15/10 experience , also love supporting small local who take such pride in there craft no wonder they've been around for so long ! Thank you guys she said yes
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July 2022 by Darlene Ferraro
Am seeking a gold bar peendant on chain app 1”x 1/8” chain. Do you have or know where I might get it?
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March 2021 by Alan K.
Jim sat down with me and helped me create a one of a kind engagement ring for my fiancé. His attention to detail and customer service went above and beyond my expectations.
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February 2021 by Sandra G.
Family owned. Warm, welcoming and professional. A beautiful selection of jewelry. A comfortable shopping experience.
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July 2019 by Elaine I.
Please don't take your precious jewelry to Mitchell's. After bringing my engagement ring to repair a chipped stone, not only did Mitchells order a stone that didn't fit the setting, they changed the entire integrity of my ring and several diamonds began falling out of my setting. I was heartbroken. To add insult to injury, the jeweler was always out of town or never around to work on my ring. It took him 3 months to "repair" my ring and only after having to call once a week to make sure it was even being done. After bringing the disrepair to his attention, his response was that he didn't really like working on the type of setting I had (something that should have been said prior to him conducting any work on my ring). Mitchell's Jewelers left me untrusting of any jeweler until I took my ring to Davalle Jewelers in Harwood Heights. What Mitchell's destroyed in 3 months, Davalle fixed in less than 10 days with the highest quality and integrity. It's taken me almost a year to write this review because I'm not one for writing negative comments. This is just to make sure I save someone else from future heartache.
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June 2019 by Annette B.
Fast and friendly! I needed a watch battery replaced and a few people recommended this place to me. For $10, they got to it right away and had it ready to go within 3 minutes. The workers were super nice and attentive and also mentioned that they clean jewelry here.
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March 2019 by Jenessa B.
This is the best jewelry store to go to in Arlington Heights and the northwest suburbs! I worked with the owner, Jim, during most interactions there. This jewelry store is not like your typical commercially owned shop! The shop is adorable from the outside and when you walk inside, you the interior is very cozy and warm feeling. The pieces of jewelry they have on display are all gorgeous, intricate and unique. We had two sterling silver wedding bands hand-made for us and they are absolutely beautiful. I've also had my engagement ring resized here and Jim has been nothing but understanding about making it 'just right' for me. I will keep coming back here and I will keep recommending more people from the area to shop here.
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February 2019 by Barbara B.
Brought jewelry in for a repair quote. After not hearing anything for two weeks, I called them to see why I hadn't heard anything. Strangely, they were just about to call me. Ok. So then I was quoted for the wrong repair. Really? When called on it, he said he hadn't had his morning coffee yet. Wow. On top of that, the price I then got didn't even make sense to me. Very unprofessional business. My repair work will go elsewhere. I would not recommend.
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January 2019 by Deb K.
WARNING****NEVER AGAIN.. They told me my ring needed hundreds of work done on my ring cause prong was loose. So they would not clean it.. I then brought to a competitor near by and they looked at my ring, cleaned it and said theres nothing wrong with the prongs. Thank god I got a 2nd opinion.
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June 2018 by Liz K.
My go to place for all things jewelry. Design repair and purchase. Great service and attention to detail
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December 2017 by Kristen D.
We love Mitchell's Jewelers! We went to Mitchell's for my engagement ring and our wedding bands. They are trustworthy and honest jewelers who work on everything in house. Jim helped us design and customize my engagement ring and it is stunning. I get compliments from strangers on my rings at least once a week! Jim is truly an expert and he really cares about the quality of your purchase. There were a few design features I asked about that would have driven up the price of our rings but for durability and the quality of the product Jim advised against them. We so grateful that he cared about the longevity of our lifelong purchase instead of the final price tag. It is hard to find a trusted jeweler and Mitchell's is the only place I will take my rings to be cleaned. I even took a family heirloom necklace there to be fixed up before our wedding. We highly recommend Mitchell's!
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November 2017 by Jeff T.
It would be hard to write about all the good things I have experienced at Mitchell's. I originally went there just to shop for an engagement ring, but I will now be a life-long customer at Mitchell's. The owner, Jim, has been beyond patient with both me and my wife. He literally sat with me for over 2 hours, sketching pictures and carving plastic rings. He has an employee, Pam, who I wish I could buy a house or a car or something. I've never in my life met anyone as friendly, helpful, and accessible as Pam. I would give anything to have an employee like Pam working for me.
