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August 2023 by Stephanie H.
Took our Kia Sportage into Willowbrook Ford for an oil change low tire and rotation. Were charged $160. Two weeks later same tire was low. Took the car to Belle tire in Westmont. They found the stem was bent and the tires were not rotated. Went back to the dealership and talked to Matt. He argued work was done properly. Will not go back.
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August 2022 by Mel D.
I made an appointment with the service department to drop the car off in the morning. I checked it in and the worker let me know they'd call when it's ready - I think most reasonable people would assume that with an appointment you'd get your car back the same day unless the part is hard to get. 4 hours later, I called for a status where I was informed that the car wouldn't even be looked at until tomorrow mid-day. They do not offer a loaner. They do not let you know that you can expect to be without a vehicle for 2 days. This is the first time I've had to use the service department and will be the last.
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January 2022 by Ashleigh J.
I brought my car here to get my winter maintenance taken care of and the service aspect of things were okay except for them running out of full synthetic oil and having to call their distributor to get more, resulting in me having to wait even longer for my vehicle to be finished. The waiting area was really clean and they did their best to social distance individuals as you can see in the photos but that really didn't matter much since there were several employees walking around and frequenting this same waiting area without masks on. It would be your own personal preference to come here as far as what you are comfortable with being around, however I just wanted to provide an honest review for everyone reading.
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November 2021 by Ur R.
I have a 10 month old Seltos. Engine totally blew needing a replacement after, 10 months. 1 week.....2 weeks.....3 weeks later here we are. Dealer does not offer loaner cars. So my brand new less than a year old car has sat in the shop for 1/10 the time I have owned it, meanwhile I am stuck paying thousands of dollars for a rental since they dont offer loaners. And all during this time I am stuck paying the lease and insurance. Also, I have had to call 3 times to get any info and each time it has taken at least a day to get back to me.
