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November 2023 by Joshua B.
Our smoke alarm kept beeping all night. When I complained about it the next morning, I was told that they'll fix it the next day. And then they didn't.The next night it sounded like there was gravel in the A/C.The hallways smell of pet urine, the breakfast was ridiculous.I was promised that I would receive a partial refund and I did not.
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November 2023 by Brandy Williams
Pros:Clean smell despite being a pet friendly hotel.Location is generally nice and close to most things like Target being a 5 minute walk away.Water pressure and temperature were both excellent!Breakfast was tasty and readily available.Cons:The hotel rooms are dated and run down.The tub's drain did not work effectively, and caused a backup into the shower while in use.The service leads a lot to be desired.This is a nickel and dime kinda location. Every request comes with a haughty fee attached. We arrived earlier than the 3 pm check in, and were charged $50 for early check-in. We requested a late check out and were told that the room would be $20/hr to stay in beyond the 11 am check out.Overall: if you need a decent location, that is good for sleeping, try it. There is nothing fancy about this place. Just don't make additional requests.Rooms: The room needs to be updated and refreshed. The space is outdated and a bit run down. Furniture is glued sown and has terrible staining.
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November 2023 by pam scroggins
I was very disappointed with the front desk service. My room was reserved, and I believed that my card would be charged at check out. However they charged me about 2 days after I made my reservations. And charged an additional $25 hold. The overall appearance of this hotel did not live up to the LaQuinta brand name. It was close to the funeral home I needed to attend. Once again, it was a very disappointing stay
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October 2023 by Karen Y.
NEGATIVESFilthy, smelly hall carpets. Horribly ugly plastic shower curtain: yellow stripes & flowers.Decor throughout is ugly & very outdated. Coffee tastes like soap. Does NOT accept pets, although Priceline says that they do. POSITIVESRoom is mostly clean & neat with a couple of exceptions. Hair dryer and iron are present. Bed is comfortable.
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October 2023 by Derek Singh
Honestly I’ve paid a lot more for a lot less. This hotel is a good value. My room was clean and everything was quiet overall. Breakfast was good too, good variety. Raj at the front desk was friendly and accommodating. I would stay here again, though bear in mind they are NOT pet friendly, contrary to what the site description says.
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October 2023 by ELBERT ISRAEL
La Quinta inn has a beautiful name, but that is the only thing beautiful about this place. First thing you will notice is the dirty carpet rugs in the hallway and in your room. Secondly I was on the 2nd floor room 207 and the view is of a extreme long trash bin for excessive trash dumping and unclear edges and bushes that need trimming very badly and the lot of a small trucking business. Seriously I don't want to see that. Inside my room furniture is chip or nicks on table stand and one of me lamp stand did not have light bulbs period. But it is a quiet place and I did not get a chance to walk at night but I am hoping no one was just standing outside doing lord know whatever people does in the dark. But I gave this place a one start because of those reasons and also the front dest person just have a straight face no emotion certainly not happy to see me check in as to say welcome or dint give no greetings at all just a straight face to say my I see your driver I.D please. Ooh well. Everybody can't be friendly to everyone huh?
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September 2023 by Gabriel Alejandro Victoria
Overall had a decent experience. Hotel is under renovations so expect some messiness during your stay. Breakfast was good. Hotel is close to downtown Chicago (30 minutes) but it can be easily an hour or more drive with traffic, so plan accordingly. Full/queen beds are very small for two people (even kids) to fit. You HAVE to let staff know you want your room cleaned or need fresh towels, otherwise it won’t be cleaned. They can do better room cleaning after people check out. We found dirt and trash in our room upon check in.
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September 2023 by Tiffany Sherrer
After the room was not cleaned for two days, I was told that I had to request someone to clean the room. This should have been told to us at check in. I had to ask for towels daily (only 2 in the room) and was told each time that I had to come to the lobby to get them. One of the times there was a cart full of towels near my room. I wasn’t sure why the maid couldn’t have been told to bring us towels. The hotel was under construction which we were also not told. Breakfast was done in a small room with only two tables. Everyone was on top of each other while trying to get breakfast and there was no seating available. Since the carpet and everything in the room was old, it did not particularly feel clean. The bed was comfortable though. The staff that I interacted with was friendly.
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September 2023 by amanda madigan
The bed was comfortable and the hotel was located well (close to the freeway and a busy road yet I still thought it was quiet). My review is brought to one star due to the horrible management. We booked a King suite several weeks ago for two nights and they gave our room away and downgraded us. They "said" they would comp us the difference in price, but despite talking four different times to three people and calling the hotel to speak with the manager, nothing has been resolved. Go some place that is going to actually value and respect you. Worst customer experience I have ever had at a hotel.
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August 2023 by Sidrah Sheikh
Edit: The hotel refunded my full stay and assured me they will take the proper actions to avoid any future guests having the same experience.Overall, there are better options available in the area for the same or cheaper price point. Please seek those out.I have been trying to contact the manager, Malcolm Riggs, to discuss my concerns listed below but he's a busy man who doesn't seem to be available anytime I call asking to speak with him or respond to my emails. My last attempt to call him, I was hung up on by the front desk staff.List of concerns for all the rooms I had rented:1. I was charged an additional $25 for each room for my stay on July 20th without any notification. I now understand it was a security deposit charge that should be refunded 3-4 days, however I should have been notified of the charge at check-in.2. I should have also been notified at the time of check-in that the property was under construction, and there would be disruptive noises starting early in the morning. Instead, my concerns the next day were dismissed by staff and was told that the construction on the 3rd floor shouldn't affect us on the 2nd floor. While also being told there was work going on in room 248 (right between rooms 246 and 250).3. Room 226: Smelled of old socks in the room, the shower was dirty, and the iron barely worked.4. Room 246: Smelled of old socks in the room, the AC unit didn’t work, the shower did not drain, the iron did not work, and there were construction noises and loud singing.5. Room 250: Smelled of old socks in the room, the iron did not work, there were construction noises from the 3rd floor and the connecting room along with someone trying to open the connecting door to room 248, and housekeeping tried to come in at 8:30am.6. Room 252: Smelled of old fish in the room (especially when the AC turned on), there was what looked like peanut butter and fried rice on the wall and door, the toilet didn’t flush properly, there were construction noises, and housekeeping came into our room without consent while we were sleeping.7. The overall smell in the rooms and hallway triggered many of our allergies.8. There was garbage piling up by the ice making machine.I had to request “Do Not Disturb” signs for our doors since they did not come with the room. We were moved from room 252 to 226, however the front desk was unable to move us from rooms 246 and 250 when requested.I usually have pleasant experiences staying at La Quinta and read wonderful reviews online about this location at the time of booking. However, our experience was extremely frustrating and disappointing. I was told email is the best way to get in touch with the manager when I requested to speak with him in-person at the time of check out. I have not heard back from anyone at the hotel. I highly recommend going to another hotel for your stay.
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August 2023 by Tessa Dickinson
Place is dirty and has not been cleaned well. Carpets are disgusting, hallways reeked of smoke so much that you could smell it in the rooms. Bedsheets had hair and crumbs on them indicated that they hadn't been changed, half the lights in the room didn't work, and room had not been throughly vacuumed. Did not feel safe staying here. Definitely not what was advertised, especially for $140 a night.
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August 2023 by Betty Tomasello
The room was comfortable but falling apart. The carpets were filthy but not just in the room. The hallway and entry carpets were also awful. I didn’t want to walk on them with my shoes on. The ceiling was chipping and the bathtub had a hole in it.
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July 2023 by Meranda
Probably the dirtiest hotel I've ever stayed in. There were a decent number of blatant problems that I personally was quite dissatisfied with the final output. Here is a list of problems I had seen over a 3 night stay:- Check out is at 12 pm, check in is at 3 giving house keeping 3 hours to clean the rooms that had been used throughout the night, especially ones that were prereserved ahead of time. Upon arriving at 4:30 pm and being handed the room key, it was found that the room had not been cleaned from the previous tenants to that the trash was still overflowing, towels were used, beds unchanged, etc. We were able to change rooms without issue.- Arriving to the newly assigned floor, the carpet immediately made me want to checkout and go somewhere else. This carpet was DISGUSTING. Parts had massive stains, smelt like rotten crab rangoon (which lingered the entire stay). I don't think it's ever seen a carpet cleaner. Photos attached.- Shower did not drain well- Housekeeping did not come the entire stay contrary to a sticker on the mirror saying that "beds and sheets will be changed daily unless the do not disturb sign is posted"- our room didn't even have a do not disturb sign. This also led to trash to be overflowing and to run out of toilet paper. We had to take from a housekeeping cart both a trash bag and toilet paper roll. Last I checked, hotels aren't supposed to be self serving.- Hotel is under a tiny bit of reconstruction so the current breakfast station is moved to a small conference room which is only able to hold two small tables. For a large hotel, I found this odd. Due to dietary restrictions I was not able to eat much of the provided food yet my party stated most the food was okay however they did run out of a few things while over the past weekend.In all, the hotel has much to improve on and I'd recommend staying somewhere else if you can afford it.
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July 2023 by Dr. Nadia
The whole hotel is a slum. It had small bugs everywhere, large dog and garbage everywhere. Entire hotel is run down. Entire hotel smelled like smoke which triggered my asthma. I didn’t feel safe so I didn’t stay and the hotel refused to refund me. This hotel needs to be closed down.
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July 2023 by Paschanna Washington
This hotel has nothing for foreigners working there. The evening front end desk clerk has a thick accent and gets mad if you ask him to repeat his self. I attempted to ask for extra towels for my children and the entire stay I was given the run around for towels that I still never got! I would go elsewhere before coming here!Food & drinks: Portillos and Burger King about 5mins away
