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January 2026 by Emily Mooney
About 18 months ago I moved from a 1-bedroom apartment in one state to a single bedroom in a shared house in a different state. I had never seen the storage unit facility before and never used a storage unit. I did not know how big a unit I needed either, and was struggling to figure out what would be right. I was able to talk to a real person when I called Public Storage pretty quickly, and they were able to help me figure out how large a unit I needed and to set everything up so it would be ready when I moved.
I was dreading getting everything out of my U-haul and into my unit, but when I got there, there were flat carts available. No extra charge, and enough that my family and I could make several trips at once. It was incredibly easy when I got there as well, the lock and key were in my unit as I had been told they would be, all I had to do was load the unit and lock the door. I was able to access my unit whenever I needed to, and I never felt unsafe, even going alone. I had a code to enter and exit, and there was room for 2 vehicles to be side by side, even if one was a truck. The first time I accessed my unit after moving, I did not lock it completely correctly and I got a call that evening from an employee of Public Storage. I was very impressed to see how responsive they were, and that they check the facility regularly.
There was one rent increase in the 18 months I was there, but it was less than $50 more, and I was informed of the change on the app, by email, and by letter. When I was able to move into a new apartment, setting up the move out date was extremely simple. I could do it on the app, and I did not have to provide much notice. I still got an email and a phone call from a person to make sure I knew to take my lock and make sure I was out by the date I had given. The requirements when moving out are also posted on the latch of each unit. Move out was pretty smooth and I get to keep my lock.
All in all, it was a great experience. Thank you Public Storage. If I every need a unit again, I will definitely come back.
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December 2025 by luis Estrada
Young man at the front desk Jose was very and extremely helpful answering all my questions and had a great positive attitude.
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December 2025 by Mark Vranicar
They raise the monthly rental fees between $70-$80 a year, beware! Since I've started renting I've seen $140 increase in the last year for 10x10 rental. I will be leaving this place.
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December 2025 by Kastytis Maciulskis
I’m like
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December 2025 by Celeste Novak
Very professional, courteous, and helpful. Our thanks goes to Al and Timm.
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December 2025 by Julie Morgan
Very clean facility, great customer service. Jose at the front desk was very helpful and kind, went above and beyond to make my experience very easy.
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December 2025 by Livia
On Sunday we were attended by a super kind and attentive boy. I definitely recommend him.
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November 2025 by Andi Williams
I had an excellent experience working with Al while renting my storage unit. I’m downsizing 20 years of my life into a storage unit. His professionalism, product knowledge, and patience made the entire process smooth and straightforward. He took the time to show me several options and ensured I found the right fit for my needs. Al’s attentive service and friendly attitude helped me find exactly what I needed. I truly felt comfortable giving him my business. Thank you, Al, for making this such an easy and pleasant experience.
Highly recommend working with Al—he truly made the process easy and stress-free!
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November 2025 by Lisa Martin
The Willowbrook Illinois location employees go above and beyond to help. It’s my first time renting a storage unit. José and Algis both were extremely helpful and patient with all of my questions. Made an initial experience of using a storage unit a great one.
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November 2025 by Nancy Hodapp
I’m back! Nice spot, been here before. Clean.
Easy in & out with reasonable prices for your storage needs.
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October 2025 by Tammy Steffek
Al was such a huge help at the Joliet location! He was on time, courteous and shared how to access the facility via the app. He also walked to the units with us to ensure that they were acceptable. Anytime you can work with someone who actually likes their job and puts customers first that is an associate that deserves recognition from Public Storage Leadership! Thanks so much Al for making our experience top notch.
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September 2025 by Mary Kay McCann
Rates increase randomly with no notice.
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September 2025 by Maureen Somersett
Jose was extremely helpful and polite/ all your employees need to follow his lead!!!!
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September 2025 by Neel Donthamsetti
We had such a great experience with Algis. He was awesome!!
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July 2025 by Pamela Caughie
If you store here, you will face frequent rate increases. We just received a rate increase of 33% after four months. When we moved from a larger locker to a smaller one to save money, they assured us the rate would be stable. But there's a clause in the lease that says they can do this. So every four months, expect a signifcant rate increase. Better yet, look for another facility!
