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March 2023 by Patricia R.
The pharmacy in Walgreens in Willowbrook was very accomodating and efficient last time I was there so no problem there. During the week, the cashiers are usually nice but I went to return some hair color that I had just purchased over the weekend (Sat 5:30) The female (maybe)16 yr old snot treated me like a thief. She opened the package of hair color and saw that the developer was 1/2 way full... she held it up to the light and scowled at me.....she thought it was used. Duh!! If she and the "beauty tech" (also high school age )knew anything about hair coloring they would know that it is only 1/2 way full because the color needs to be added to it. I've been going to this Walgreens for 15 yrs about every other day because I live less than a mile away and have returned only a couple of things in that time and decided to steal that developer. Ooooohhh, yah right . Call the cops and have me handcuffed. Stick with the experienced help Walgreens!...They should know that the customer always comes first!...especially for hair color at 14.99. Even with that, I was buying another package which didn't make a difference at all. The snot just wanted to "catch" this evil 65 yr old doing a dirty deed. In the future, I will definitely be buying all my beauty supplies at Target where I can return anything new or used without question!
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November 2022 by Sue C.
Please do not make an appointment for a flu shot or vaccine here. I just waited 45 minutes for a flu shot that took 1 minute to administer. There were only 2 other people that received vaccines during the entire 45 minutes that I waited. Apparently this Walgreens fails to have enough pharmacy employees on duty during the flu shot season.
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February 2022 by Peter Juberg
This is a very busy pharmacy which lacks the square footage I would imagine is required for their volume of business. The workers are professional and polite. The drive through furthest from the window requires me to open my door so I prefer the drive through closest to the window. Warm smiles and kindness work here.
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November 2021 by Paul J.
Went to this Walgreens to get Tylenol which is locked up. I didn't know there was a call button as it was covered by a sale sign. I asked in the pharmacy if they could call someone and she did even though I got the impression I was bothering her. I went to the isle and waited, and waited. Then I saw the call button and pushed it. An announcement said customer need assistance in the isle I was in. The announcement repeated itself 3 more times every few minutes. The 4th time it was a different announcement like it was saying hey we told you three times. After 5+ minutes I gave up and left. I agree with other reviews that the people are friendly here if you can find them. As other reviewers have stated garbage everywhere outside and the can is usually overflowing. Where is the manager of this store?
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October 2021 by Mark Boyajian
Was called to schedule my second vaccination, went in for the second shot and they refused to service me. The pharmacist there are very rude.
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August 2020 by Samantha S.
I love how the staff are willing to work with you to help you get the items you need.
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March 2020 by Cheryl A.
This store is filthy, inside and out. Crap all over the floor inside, garbage everywhere outside and the trash receptacle is always over flowing. Who's in charge here?
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January 2020 by Sundari G.
Store and employees in the store are great. The pharmacy however is another story. The pharmacy manager seems really nice and really helpful so I can't figure out what the issue is here. I don't know if they are understaffed or what. But there seems to be a huge gap between their corporate "app" and what is actually going on in the local pharmacy. The app will notify me that prescriptions are ready to pick-up, then when I go there either they aren't ready, or if one of several I am picking up isn't ready, which then requires multiple trips to get sorted out. It also seems like I am not the only customer with this problem. The last time I went there the guy in the drive-up lane next to me was shouting at the pharmacist for them to "get their act together." I've currently been waiting two weeks to get a prescription problem with them sorted out and it's been VERY frustrating. Problem has been on their end, despite blaming doctor's office. I like going here as it is just around the corner from me and the people who work here seem super nice, but I'm starting to lose my patience with them...
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December 2019 by Mike K.
This store is grossly understaffed. Has been for years, however more recently it's even more so. The pharmacists & clerks all appear to be working as fast as they possibly can, but without much help. The outside drive up window was not working. After calling in a prescription 4 days ago, I was told yesterday that it was not ready "come back in a while". Came back this morning. Same story"come back in a few minutes". Returned this evening & waited behind 8 others for 15 minutes to be told it was not yet ready. The clerk went back & filled it, then waited for the sole pharmacist to finish it off. Everyone working hard, just not enough staff to get the job done. Looks like Walgreens is in a free fall & their reaction is to gut their staffing. Beginning of the end. Guess I'll have to go elsewhere. Too bad. Used to be a great company. Can't imaging how disheartening it must be for their employees Went back again to try it out. One checkout clerk & 14 customers waiting. Turned around & walked out. Unbelievable!!!
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May 2019 by I S.
My review of Walgreens has nothing to do with the poor old lady at the register who is forced to work because interest rates are terrible and the BLS lies about the real inflation rate used to calculate Social Security raises. My dissatisfaction goes a bit higher up the corporate ladder. The entire concept of a Walgreens is a gas station store with gas station prices as an excuse to host a pharmacy. Forget the sorry attempt at getting people to jump through hoops for pennies (Balance Rewards)... It's the pharmacy that is always short-handed and otherwise slow to fill prescriptions... it's like why bother having 31 flavors if you can't get vanilla right. Once I managed to get my call through to an actual human, I get: "we didn't fill your order because of the holiday" Does that excuse actually apply 2 days later? Do you fill other orders sooner and I can just wait with my multiple tooth abscesses for antibiotics and pain medication?
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May 2018 by Mark Wernette
Very slow service in the pharmacy. Bring a book and be prepared to wait a good long time. It's upsetting when there is five people working and only 1 person is working both drive through and the counter pick up and there are lines in both areas. Poor management!
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March 2018 by Anoop K.
This is the worst pharmacy store in the neighborhood. They treat you even better at Walmart! The pharmacist claimed that I was lying to him even though he could see all of my records and last refills. They also will NEVER send the refill requests to doctors and claim they do... do not even bother going to this Pharmacy.
