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November 2023 by Edward Mosquera
Hailey, our sales person, was Aces! Excellent knowledge of all things mattress related. Excellent patience with our son, Jack. Allowed us to take him to his baseball game, come back, and close our deal while staying an extra half hour after close. Super nice and professional. Highly recommend her.
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November 2023 by Bart Zehren
Marc was very knowledgeable & helpful about an adjustable base for my double bed. And it was great to see him again after many years. I am looking forward to enjoying the new base.
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November 2023 by Paula Riccardo
Haley did an excellent job helping us pick out a new mattress for our mom. She was informative, kind, patient, and didn’t try to sell us the most expensive one in the store. Thank you for your help!
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October 2023 by Kate S.
I came in to look at a platform bedframe I saw on their website, as I wanted to see it before I purchased it. They didn't have the exact one on display, but they had a similar one. They don't carry them in the store, and the salesman offered to order it for me. However, the delivery dates that were showing for him were way later than the self-order delivery dates online. I'm on a time crunch because I wanted to get rid of my box springs and upgrade to a platform bed before I have my bedroom flooring redone later this week so that I can free up space and make that easier (and reduce the risk of damaging the new floors with extra moving of large items back and forth). The salesman suggested I order online if I needed the frame sooner, and was very low-pressure. He didn't try to convince me to get one that they have in store or anything else. I ended up ordering on the Mattress Firm website on my phone from the parking lot and it'll be delivered tomorrow :)They looked like they had a nice selection and the store was clean and organized. I'd go back to look at mattresses if/when I need a new one. But it is a little weird that the delivery dates are later for in-store orders than online self-orders.
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October 2023 by carlotta g.
My experience with Wilmette mattress firm store has been great.Wonderful show room help from Mike, MuchEl and Jean -Paul.I found the perfect sterns and Foster .It was delivered today and Alvaro and his partner were terrifuc.Following the delivery from my email was easy and I knew exactly when they would arrive.They were quick and very careful.Couldn't have been better.Thank you for great service! 5 stars! 10+Carlotta G. Studio medium mattress
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October 2023 by Larry Wauchop
Terrible customer service.Several things done wrong.Employees had no idea what was going on.District manager called and said "how can I fix this for you?" I told him and he said no can't do it. A comedy of errors and extra charges from start to finish. We will NEVER do business with Mattress Firm again.
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September 2023 by Susan Siegel
Perfect shopping experience. Thanks Jean-Paul!
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September 2023 by Kevin Woolf
JeanPaul was fantastic. Great with my 3 year old, knowledgeable, friendly and efficient. May have been our first purchase at this store, but won’t be out last.
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September 2023 by Meg Maris
JeanPaul was amazing!! Def a great salesperson and nice guy
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June 2023 by cathy greifelt
Mark was a great guy from the minute we walk in the door until he put our purchase into our car! He listened to what we were looking for, was very knowledgeable and had patience with changing different mattresses for my daughter to try out. Thanks a million!
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June 2023 by Orisha Kulick
Marc was very helpful as usual. I went back to buy another set of Egyptian cotton sheets with the elastic in the corners. I also bought 2 pillows. Marc let me try them. Heavenly! ?
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May 2023 by Robert Stahl
I had a very good experience choosing a new pillow yesterday!The gentleman that helped me was informative, and thorough inhelping me get what i was looking for. Thank you, Barbara Stahl
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April 2023 by Howard Jiang
The salesman was very friendly and knowledgeable. He was so patient and let us try different types of mattresses from coils to memory foam. My wife and I are very happy with our purchase. This is the second time that we have purchased our mattresses from your store. Thank you.
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February 2023 by Cameron Eisinger
Valeria went above and beyond to help with a complicated and difficult purchase for us. She took time to answer our questions with patience and care and provided solutions to help us coordinate a quick mattress delivery and pickup from my grandmother’s care home, including coordinating with her care takers. She even offered to call us personally prior to delivery to ensure we know all details since we are doing this remotely. Thank you!!
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February 2023 by Mira Btkh
The store had variety of selection. Mark was very kind, knowledgeable, informative and helpful. I am happy that I visited this store first. I didn’t have to go anywhere else
