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March 2024 by B C.
This company has awful customer service and I would recommend shopping elsewhere. If you want a small discount they will charge you a membership fee of $70/yr or they have one at $50. A lot of money. Not worth it at all. They will automatically renew it each year. If you have rewards, you will lose them if you don't renew. If you order online they will charge return shipping. And all is good unless you question them or complain in which case they will stand firm and do absolutely nothing for you. Nada. Honestly, go to a running store that actually values you. This is not Road runner.
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February 2024 by W A.
Ty Minhaj for excellent customer service. You made the experience pleasant and you were very patient educating us, studying and sizing our feet and answering all of our questions. We recommend anyone with feet problems, back problems or just in general to learn about the proper shoes to wear to prevent these issues and to bring immediate relief. And definitely for your children too. Invest in your well being.
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February 2024 by Teddi B.
I went to Road Runner to purchase shoes and was asked if I wanted to have a VIP account. I said "no" and that I'd like to give the points from my purchase to my son, who did have an account. They said fine, all was well. A year passed. Then my son cancelled his VIP account because the store we shopped at closed and there was no store close to us. When he cancelled, they charged his membership to my credit card. I fought with them for 2 days about the charge and was told several times that I was wrong. Finally, after 2 days and speaking to 5 different people, I found an honest girl who said "yes indeed they charged my card for my son's account". Such a bad deal, I didn't even know why they had my credit card information on his account. Anyway, I'd steer clear.
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January 2024 by Sunita Puleo
Excellent products and fantastic service. Marley went the extra mile in helping us. She listened well and did extra digging for the perfect shoe. We’ve been VIP members for years— it’s the best deal for big families!
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December 2023 by Michael D.
I originally left a review due to poor service and that was on one employee. I am now leaving an updated review. They invited us for a shoe fitting for my fiancé as she was preparing for the marathon and let me tell you... they know absolutely what they are doing! The technology and people that are working there know their stuff. We had the pleasure of being helped by Autumn. Her knowledge of their wide variety of shoes and running provided the best options for my fiancé. They did such a great job of finding the perfect shoe for her that her feet were not even hurting after the marathon! Their prices are fair but you are paying for their knowledge and comfort of finding that one shoe that will get the job done! I highly recommend this place for all of your shoe needs!
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December 2023 by Marc Tanenberg
I received terrific help and support from Autumn while looking at alternative max cushion neutral walking shoes. I’m very pleased with my purchase and the advice she gave me about the shoes and ways to earn more rewards and take advantage of a custom insole sale.
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December 2023 by David Mogul
We (my son and I) had an excellent sales person who knew her stuff about running shoes and was extremely helpful and patient. To us, that is the most important quality of a shoe retailer.
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November 2023 by Octavio Arroyo
Love this store! It always has a great selection of shoes and they’re really about finding what’s best for you! S.O to Autumn and her excellent customer service!!
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November 2023 by Steven Bautista
Great service at Road Runner! It was a bit crowded but somehow I was served in a timely manner. Folks were friendly and professional. They made sure I had access to member benefits without pressure. I worked with “Marlisha” who was the BEST! Super helpful and pleasant. I go out of my way to shop here.
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November 2023 by Francis Lu
Great running store! I dropped in during my visit to Chicago. Marlisha gave me the full works, videoed my gait on a treadmill, scanned my foot, molded a set of custom insoles and guided me through an array of stability shoes. She was brilliant!
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October 2023 by Daniel Schimmel
Probably one of the best retail shopping experiences I have had. I definitely spent more money and time here than ordering online. But the level of care and investment by staff was second to none, and worth the cost. Plan to spend an hour. You may have a wait for them to finish with someone else. But then the attention is on you and get gait analysis, foot analysis and are able to try on and run in a half dozen shoes. My salesperson, and I assume a manager, were both involved. Awesome experience.
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October 2023 by Phyllis Geren
Shoes I bought in April were not fitting right. Autumn was completely focused on my comfort and satisfaction. She was fantastic. I walked out of the store with very comfortable shoes. Spectacular service.
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September 2023 by Jeff Cohen
Kevin was there to help me not only get fit for a custom insoles, but also identify a great fitting shoe for me to go home with. The service was perfect and completely not pressurized. Happy to be a shopper and road runner again.
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September 2023 by Luis Cortez
This staff are excellent at assisting you find the right shoe your looking for and need. Listening with patience and consideration. As well as acknowledging your presence while serving other customers.Thanks Steven for making sure I had a great experience.
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September 2023 by TheKings Kid
Thank youAutumn for being such a wonderful genuine person that took the time to acknowledge me and everyone else that entered the store. You're the only sales person that did that even while helping other. Four other sales people gave no eye contact, acknowledgement. In fact 3 other guys ignored me.The only reason for the 5 stars is because the sales clerk Autumn made a difference and turned thing around.I appreciate all your help.Autumn keep up the awesome work and Customer service!