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December 2023 by Donald Kruszewski
Very professional and helpful. Service advisor did an awesome job keeping me informed along the way...and there was warm popcorn!!
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December 2023 by Frank Labanowski
Great friendly staff. I was in and out in about 45 minutes.
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December 2023 by Jon Hajdu
Vehicle had recall service notice. Dealership service department sent mechanic to my house to preform the recall work and lifetime free oil change. The mechanic was very personable and very professional. Thanks ! This was very convenient and at no charge!
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December 2023 by Richard McLean
Thank you for the good serviceService: Oil change
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December 2023 by Itzel Brown
Great customer serviceService: Brake service & repair
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December 2023 by Osvaldo Rios
As always great job from the D'orazio team. My experience with them has been nothing but great. Dave Upchurch was very helpful and knowledgeable about what my vehicle needed.Would highly recommend this place to anyone and everyone for all their vehicle needs.
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December 2023 by Kenna Baskerville
Very good. Took a lot of time on our 2001 Ford Ranger. Part difficult to find, but they were determined. ? ThanksService: Oil change
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October 2023 by Kent liebermann
Very nice people, great service,If you are in the market , I would definitely recommend D’Orazio ford !Service: Oil change
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October 2023 by Brandy M.
I will never take my car to be serviced here again without taking it to another mechanic first(my car is still under warranty otherwise I would not go back). In September I took it in for issues I had with my car shaking and hesitating. They told me I needed spark plugs, new rear brakes due to the pads being worn and rotars being old and new tires due to tread was bad and inside of tires being mangled. I got the spark plugs, but the thing that got me was the rear brakes and the tires. The week before I brought my car in my fiance just put on new brake pads on the back and , even after I was told the pads were worn down the day I took my car in, when I got home from the dealership that day, my fiance took the tires off and looked at the pads and the pads were still good. I was also told that the pads were rusted and worn down, and again, they were not. This past Friday I made an appointment at Belle Tires in Shorewood and the technician(Ben) came out and asked me why am I there because my tires are fine? I told him I needed new tires according to Ford , that they were warped . He said "Hold on, let me just check again" Came out and he said "Ma'am, Your tires are fine. They are still like brand new. (and yes he checked the inside of the tire as well, I called him again today since Mike wanted to think I was lying about it) and told me he checked the WHOLE tire and they are fine". He stated he could not justify selling me tires when my current ones are still good. I brought it up to the service department this past weekend and they stated they would pass the ionformation to Mike the service manager. Well, I get a call from Mike and pretty much treated me like I was lying about it because "His senior technician" said I needed them. And the thing is, all I wanted was reassurance that it wouldn't happen again because that would've been 1,059.00 I would've paid for no reason. Now my car still hesitates and shakes and I have an appointment coming up that I will be canceling because I will be taking my car into another mechanic to get it diagnosed before I take it to them. I used to love D'Orazio and would brag about them to anyone who was going to buy a car. Crap, my fiance sent multiple people to buy trucks there. Dave has always been awesome in service, but the last 2yrs service has gone down and now almost cost me 1,059.00. So they now lost 2 customers due to service. Btw, Ray was looking for another truck and it looks like we will be buying somewhere else, due to service. It is sad that one department can bring down the whole place. The sales department, Vince, are awesome, Gill has always been helpful, but the last couple of times I have been there service sucked. I was not asking for anything just for them to reassure me that they will look at my car and I will know it was taken good care of. I am sorry, but 1,059.00 is a HUGE mistake and now lost a customer due to that. And believe me, there have been a lot of mistakes in the past but this is my final straw.
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October 2023 by Smooth Operator
Great people!Service: Oil change
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October 2023 by Robert Bowers
They were great and on timeService: Oil change
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October 2023 by Timothy Skaggs
They came to my house to reprogram my truck for a safety recall. They were done in a short time and scheduling the repair was easy.
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October 2023 by Patricia Neff
Came in for a recalled part. They got me in and out quickly and friendly!
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August 2023 by Bill Howell
I purchased my 2016 truck in 2018 / 2019 with an extended warranty. 1st time having an after market extended warranty - $100 deductable). The cruise control stopped working- the reason for the repair. Kayla (service) did a good job anticipating the work being done, and explaining the invoice. Kayla also explained my questions re: my cost ($197) vs my anticipated $100 deductable. B/C i wasn't picking up on the explanation (additional cost over the $100 deductable) Kayla forwarded my call to Mike (service manager). Mike did a good job explaing the current labor rates vs the after-market warranty allowance for labor rates.Thanks for taking the time to explain the invoice. Hopefully i wasn't a disgruntled customer that made the conversation uncomfortable. Looking at the total cost of the repair ($700 +) vs my cost at $197 im glad i had the coverage.My only complaint would be at minimum that difference in labor rates as a line item on the invoice to help simplify / clarify the difference in rates. Or honor the terms as outlined in the extended warranty as written.That being said- D'Orazio service, customer care, and quickness with repairs, service picking up / delivering my vehicle and overall customer service is really good. Kayla & Mike and shop service staff deserve "Thanks" . Long winded explanation, . Thanks for your help & short turnaround time.
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August 2023 by Kevin Peterson
Excellent experience from making an appointment to having my truck delivered to my house. Oil change rotation and wiper motor recall.Service: Oil change