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January 2024 by Lisa Lenon
Great buying experience. The sales associate was great to us. We test drove, made a deal and were out with the new car in an hour and a half.
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January 2024 by M H
Ford D’Orazio offered the best experience when purchasing a car. The staff works together to address any concerns or questions. There is no pressure and they just want to make sure you are comfortable and happy with the sale. The follow up after the sale is amazing as well. I also took my other car for service and the service department was excellent. The customer service level is the very best! Thank you again for making our car purchase such a pleasant experience !
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January 2024 by Richard Shanas
Small town Dealership with top shelf employees including salespeople , managers and administrative staff.Service outstanding!Well worth the ride from Chicago where other bigger Dealerships cannot compare with their pricing, or service, or helpful demeanor during the transaction process.I believe in their Motto, “Customer For Life”
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January 2024 by Rob Kloewer
This dealership provides excellent customer service prior to a purchase even if you’re 6 hours away. They have a streamlined process for sales and vehicle delivery. They fixed any concerns prior to me driving off lot. Excellent experience ??
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January 2024 by Lara Christensen
I couldn't be happier with my experience at D'Orazio Ford. I already had looked up cars on the site that were within my price range. So, there was no pressure from Christian Smith to get into something that was out of my range. He made sure my payments were comfortable for me. He went over everything on my car until I understood the ins and outs of it. D'Orazio Ford was amazing to work with and were so patient, while we all waited for the insurance funds to arrive. I would definitely buy from Christian Smith and D'Orazio Ford again!!
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November 2023 by brandon turner
Good experience Bryan reeder was very knowledgeable and showed me all the features of my new 2024 Ford mustang gt. It took about three months after I ordered my mustang to receive it. Everyone was very friendly. I was finally able to make my dream of owning a mustang come true.
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November 2023 by g. wilki
It was the easiest purchase of a car that my wife and I have ever made. Staff was very pleasant. Mentioned what we where looking for . They didn’t try and sell us all the extras that we didn’t want or need . They actually brought the car to us to test drive do to they had some meetings. And said we could drop it off later or they could come and pick up . The vehicle they brought to us was exactly what we where looking for and they gave us a reasonable offer on our trade also . The staff is one of the best I will be going back in the future
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November 2023 by Brandon Brown
One of the best car buying experiences I have ever had. We had Cameron as our sales person and he was incredibly knowledgeable and well prepared for our scheduled visit. Every person we interacted with at D'Orazio was nice and respectful. I would highly recommend this dealer to anyone even if it is a bit of a drive for you.
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October 2023 by Brandy M.
I will never take my car to be serviced here again without taking it to another mechanic first(my car is still under warranty otherwise I would not go back). In September I took it in for issues I had with my car shaking and hesitating. They told me I needed spark plugs, new rear brakes due to the pads being worn and rotars being old and new tires due to tread was bad and inside of tires being mangled. I got the spark plugs, but the thing that got me was the rear brakes and the tires. The week before I brought my car in my fiance just put on new brake pads on the back and , even after I was told the pads were worn down the day I took my car in, when I got home from the dealership that day, my fiance took the tires off and looked at the pads and the pads were still good. I was also told that the pads were rusted and worn down, and again, they were not. This past Friday I made an appointment at Belle Tires in Shorewood and the technician(Ben) came out and asked me why am I there because my tires are fine? I told him I needed new tires according to Ford , that they were warped . He said "Hold on, let me just check again" Came out and he said "Ma'am, Your tires are fine. They are still like brand new. (and yes he checked the inside of the tire as well, I called him again today since Mike wanted to think I was lying about it) and told me he checked the WHOLE tire and they are fine". He stated he could not justify selling me tires when my current ones are still good. I brought it up to the service department this past weekend and they stated they would pass the ionformation to Mike the service manager. Well, I get a call from Mike and pretty much treated me like I was lying about it because "His senior technician" said I needed them. And the thing is, all I wanted was reassurance that it wouldn't happen again because that would've been 1,059.00 I would've paid for no reason. Now my car still hesitates and shakes and I have an appointment coming up that I will be canceling because I will be taking my car into another mechanic to get it diagnosed before I take it to them. I used to love D'Orazio and would brag about them to anyone who was going to buy a car. Crap, my fiance sent multiple people to buy trucks there. Dave has always been awesome in service, but the last 2yrs service has gone down and now almost cost me 1,059.00. So they now lost 2 customers due to service. Btw, Ray was looking for another truck and it looks like we will be buying somewhere else, due to service. It is sad that one department can bring down the whole place. The sales department, Vince, are awesome, Gill has always been helpful, but the last couple of times I have been there service sucked. I was not asking for anything just for them to reassure me that they will look at my car and I will know it was taken good care of. I am sorry, but 1,059.00 is a HUGE mistake and now lost a customer due to that. And believe me, there have been a lot of mistakes in the past but this is my final straw.
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September 2023 by Elisha Scodro
EVERYONE there was great , friendly , felt very at home with them … so kind and caring , as I cried tears when they brought my car out of the car wash …waited 8 weeks for my car …buy your car here you won’t be disappointed ❤️❤️❤️❤️my sales guy Christian was very nice
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August 2023 by Makayla Brady
Looking for a Ford vehicle? If you want the most amazing experience, come to this dealership! You will not be disappointed. I came here to buy my first car. I was so nervous about the whole experience before I walked through the doors. Christian Castillo, a sales professional, helped me find my dream car. He was so respectful, down to earth, and lowkey about the whole process. I walked out crying tears of joy as I was so happy with my purchase and my experience. Thank you Christian Castillo and the rest of the team!
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August 2023 by Jessica VanCura
Gil and Cam were both absolutely amazing to work with. They both went above and beyond to help me get in a vehicle. From start to finish, I was able to go in Thursday and have a decision and picked out a vehicle Friday. Going in to sign papers was quicker than I could have ever imagined too! Thank you so much for all of the help!
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August 2023 by Rebecca Clark
They made the experience of buying a vehicle very professional, quick, and easy. I had the opportunity to order a vehicle in advance and they had everything ready for me when I showed up to pick it up. Overall great experience of buying a car!
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July 2023 by Chris D.
I really loved this dealership. So much that I drove 45 minutes away, when I have a Ford dealer 10 min away. They were always friendly, responsive and I was truly prepared to be a "customer for life." I brought my car there for all its maintenance tasks, oil changes and anything else it needed. Long story short, I had an oil change and didn't notice until about 2 weeks of driving later, they hadn't tightened my oil filter. In a panic, I checked the dipstick and there was nothing registering. I called and spoke to the Service manager, who is/was always a nice guy- and they decided to send the mobile service van out to fix my car instead of driving there. I really appreciated that-even though they dropped the ball to begin with. Unfortunately for me, my car (Ecosport) uses a wet timing belt-which means it relies on engine oil to keep the non-metallic belt lubricated-and if that belt breaks, my engine is toast-as all the internals will slam into each other. So this great experience I had from the time of sale, has now become a ticking time bomb. Do I wait until the recommended service interval to replace the belt-$$$, or do I do it early and pay for something I shouldn't even have to worry about yet? (This incident occurred awhile ago, but I was asked to review today)
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July 2023 by Joey Rivera
Bryan made the transition so easy and my wife’s new suv surprise possible!
