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November 2023 by Merry W.
I am writing in gracious appreciation for the excellent service I received during the sale of my sofa, and the service above and beyond the call of duty that I received later. I don't believe very many merchants would come to the aid of a customer the way Nelson's did for me. When the electric cord for using the leg rests and reclining features of my sofa accidentally became detached from the sofa a year after purchase, I called for help. I needed to discover where to re-attach the cord, but couldn't move the sofa myself. Gary sent a service person to my residence. The cord was re-attached. I was delighted to have the sofa working again. It is my favorite piece of furniture!
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October 2023 by Cecilia Storbeck
Great service. Kevin showed me everything available and I was able to find a table and chairs. I absolutely love!! Thank you
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June 2023 by Len Seidler
Fast service. Good delivery men
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June 2023 by Audra Pierce
I received my sofa set from Nelson's a week ago today. I could not be happier with the quality and comfort but most importantly, the price was unbeatable. They advised both pieces of furniture would be in mid-May when I stopped in early last month. They were right on schedule!
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March 2023 by Michael Fontaine
Do not use this business if you are in any type of hurry for furniture. They will change your delivery date multiple times to get you to purchase. When you do purchase they will change the date for even longer. Place is going down hill fast. The lady that runs the front desk just makes dates up as she’s goes. Terrible customer service.
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February 2023 by Kathy Scott
nice store. i was looking for an accent chair. they only had 2 though. so no luck but have a variety of other options
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January 2023 by Alicia Blackwell
Had a very pleasant and knowledgeable sales person that helped me with my purchase on my first visit then realized I needed a chair and ordered that with no problems. Thank you.
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December 2022 by Steve Hogan
Sad that you cannot either provide nor tell me where I can obtain proper or any covers for the L Shaped couch I’ve just purchased and had delivered by you. Besides that great service great company.
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December 2022 by Chugability Factor With FATGUY
Great communication and great customer service! I will definitely be purchasing from them in the future. They were able to get me a set of chairs from the factory in 24hrs when another furniture store told me it would take 10 months.
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December 2022 by Eric Meyer
Very helpful and nice place to do business
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April 2022 by Chris Nielsen
I have been stewing for 24 hours. To many children. So many left crying. No eggs at all or the big children pushed. The little ones even had been pushed to they lost their eggs and they were picked up by others. I was impressed by one parent that told their child to share an egg. Maybe they need to rethink the age groups. Ps I love there furniture store.
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February 2022 by Steve Kinkade
Purchased new mattress and recliner on Feb. 19,2022, to be delivered. Ad said free delivery and removal of old items. Ended up having to pay $75.00 for delivery. When delivery truck arrived on Monday 21,2022, I was informed that they would not take old mattress. Saying OSHA regulations prohibit taking of stained mattresses. I ask deliveryman if he saw any stains, he said no. Then was told that he couldn't take mattress because it wasn't noted on the delivery ticket that it was supposed to be removed. Told them I would not take delivery if they were not taking old mattress. I called Nelson's to cancel my order since they would not remove. Person on phone said she would talk to boss and then delivery people. Delivery people came back to door and stated they would take mattress. Then they brought mattress in and tracked mud around house-no shoe coverings. Overall happy with merchandise, but not with delivery/cost of delivery.
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December 2021 by Sarah Krohn
Would definitely recommend supporting this local business. Kevin made our shopping experience quick and easy!
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September 2021 by Chet Green
Very Friendly and informative. They let me know what was on the floor and how everything works. Did not hover over me while I looked around. Great experience. Connie was great as well!
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September 2021 by Judy Johnson
Good furniture at a reasonable price. But they can't get me the chair I want for 8 months.
