West Marine is a popular marine supply store known for its wide range of products and knowledgeable staff. The store offers a friendly and helpful shopping experience, with staff members like Makala, Mary Jo, Chris, and Don providing excellent customer service. Customers appreciate the store's reasonable prices and the availability of necessary sailing gear, although the inventory may be limited in some areas. The store's corporate side has faced some criticism, with customers feeling that the company does not cater enough to the sailing community and charges more for its own-branded products than for brand-name items. However, the local store teams, such as the one in Winthrop Harbor, have been praised for their willingness to assist customers, hold orders, and provide helpful advice on local resources. Overall, West Marine is a reliable and convenient choice for boaters and sailors, offering a wide selection of products and a team of knowledgeable and friendly staff members.
I would recommend coming to check out this West marine in Winthrop Harbor. They had a great inventory and the customer service Thomas provided went far beyond my expectations, he is incredibly knowledgeable and straight forward. If they don't have it in stock Thomas has the ability to find it. Overall was a phenomenal experience!
February 2026
Thomas at West Marine was amazing. As a new boat owner I walked in with a lot of questions and no answers. Thankfully Thomas was there to help me with all the questions I had. Good selection in store though slightly limited. Great customer service
August 2025
Thomas has always been a great help with products and deals going on in the store and helped me out on a return
