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July 2024 by Casie Westbrooks
I am giving 5 stars to the manager, tall cashier dude that's always present, and the older woman that typically closes because these workers bust their humps!
To the contrary I want to say to the owner, general manager,etc
I was in this evening around 6:48 pm. The cashier ( no name tag) wearing white jogging pants and a black top should be taught to not be holding a customer's money and texting... I wanted to scream from how unprofessional it was just standing there staring at her for what seemed like FOREVER to please put her phone down and finish my transaction. As soon as I walk up she's just texting completely ignoring me and my entire interaction was awkward. I look forward in seeing the manager whenever I walk in as she is incredibly helpful and pleasant and I could've right there and then called for her however she was busy putting the price tags on throughout the entire store trusting this young lady and this cashier should be written up. Next time if it happens again I will be certain to say something. If it were my job, I'd be out of a job, period. I did not appreciate spending $43.00 to give her $45.00 and wait forever to get my change that probably was about 3 minutes total just staring at her and she gave no care because obviously it's welcomed. I have seen the manager at this location train and she is stern, hard pressed while being gentle and extremely patient so I know it is not happening in her presence. We all have things going on at home, etc but that's what a break is for!!
As a professional, please do not respond with, " I'm sorry to hear this. Please email me or please understand.... ( Whatever reason is given it is not good enough)"
In my customer service career as a young cashier I had to learn the hard way by receiving a write up, having my phone confiscated by management until the end of my shift or being sent home without pay.
I do understand that this generation is pretty much... RELAXED to a certain degree but it is common sense, " the customer service is the first contact, is responsible for creating that warm and inviting impression to keep customers coming back vs to their competitors, are responsible for adhering to their employment hand book guidelines of what is acceptable and isn't and the customers wanting to come back purchasing inventory is what creates profit and raises"
Please, get it together. Give your Manager and the old lady a raise as they have been the consistent employees in that store since I moved to Wood Dale years ago. Stop hiring anyone and if you do ensure they have common knowledge of what is expected or train them properly so that these young folks understand.
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July 2024 by 3FingerJonnie “3 Finger Jonnie”
Store is filthy dirty and you never know if it's open or temporary closed. Don't ever waste your time going here.
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May 2024 by Osama Mahmoud
The workers are very very bad , very unkind , if you want help , they will tell you isn’t our business you should help yourself , the workers are very unkind
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May 2024 by Angela Wallace
Really nice staff.
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February 2024 by I am KirK
Awesome
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September 2023 by Sandra Green
Dollar General is my go-to store for quality products. They have everything I need at affordable prices. However, there have been a few occasions when they are short-staffed.
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July 2023 by Ma Fabiola Perez
Always kind, I find what I need
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May 2023 by Jerold
Very poorly organized store, employees are less than helpful and friendly and no public bathrooms
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March 2023 by Tracey “Cookie” Crumble
3 stars because I love the staff! However a lot of neighborhood people rely on this location and it does not have stable hours due to no staff! Not good ?
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September 2022 by Kenny Fetters
Great prices and the only place around that sell my brand of smokes
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August 2022 by Sara Guidry
Great people to help you. Great food in the deli. Fresh made bread daily, great fruit and veggie selection. A small international store. My new favorite store.
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August 2022 by Amanda Anton
Great store for finding things; that you need and want!
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July 2022 by Dawn Mulholland
Very helpful and Polite
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May 2022 by Nicholas Benedetto
Had a lot of good stuff, just not what I was looking for. Prices seemed fairly reasonable. Store was neat and organized.
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January 2022 by Angela Lombardi
Paula and Robert are awesome ☺️ they are always very helpful to me and very nice!! They Greet me with smiles and kindness!! Keep up the good work ? thanks for your assistance ? god bless you all ?
