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October 2023 by LM DL
I cannot get my results from Sept 5th. Whenever I call it rings and disconnects. The two people at the office say there is nothing they can do. I've opened up a claim with my insurance company.
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October 2023 by Ryan Cress
Worst service I've ever had. I originally went with Molecular Imaging because it was cheaper then an MRI through my regular health provider. Now I see why.......I called and scheduled my appointment the first time a week out. The DAY before my appointment they called and said I had to call my doctor and have them send authorization over to them and until they had it I could not move forward with the appointment thus causing me to reschedule out another week. The day finally came for the MRI. Again.... I drove all the way there and then they tell me the MRI was broken. Yet again causing me to reschedule. I told them to call me tomorrow when the machine was back up so I can reschedule. Never received a call......I called them. The lady who answered was the person who performs the scans and could not schedule me because the lady who schedules was not in yet. Yet again waiting for a call that will probably never come. The best part about this "top notch" service is when you go to call and no one answers it transfers you twice and then hangs up......No option to leave a message. Just hangs up. Molecular Imaging is the biggest medical joke I've ever seen. Will never use them again and you shouldn't either if your reading this. Trust me. Take my word for it.
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September 2023 by Mario V
Me Being one of the most claustrophobic people ever I was pretty nervous to get an MRI done. Before this I had a bad experience elsewhere due to impatience of a worker. This place was this total opposite and completely calming for me. I have to give all the credit to the one that helped me with my appointment, Maya. She is amazing. Great encouragement, jolly attitude, and works hard to make you feel comfortable through the process. I literally conquered my fears here and it was worth the 40 min drive to get here. I recommend this place to anyone and someone that is similar to me especially.
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September 2023 by Tara Hergott
Had an MRI for my son done two weeks ago. The facility and technician onsite were fine but we still do not have results. No one answers the phone and the email address given on their website responds bounces back. We have even driven there during business hours in an attempt to speak to someone when they should have been opened when they are closed. This is extremely distressing. If someone from molecular imaging sees this, please contact me. You are adding to stress to an already awful situation.
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June 2023 by Khaja Mizan
Worst experience every got my dads x-ray done two weeks ago n haven’t received results till now. Dr office call we called but didn’t pick up any calls. I won’t recommend this place at all. Go on your own risk. U won’t get any kind of customer service at all. If I could give 0 stars that would be appropriate.
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March 2023 by Juanita N.
I was in for an MRI on March 2023, which was of poor quality and I conclusive per my Orthopedic. They have poor customer service and there billing department keep tagline me. Everyone keeps giving me the run around, looking to get reimbursed for my out of pocket pay. Would definitely will not recommend this facility nor their services.
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March 2023 by Bruce Baxter
Called 3 days in a row and it just transfers you around until it just hangs up on you. LolWhat a terrible way to do business. Really upsets me , because they used to be the best around and are super close to home for me.I did finally get an answering service and told me they would call me back but that was 3 days and 4 phone calls ago. Kind of a joke I guess but I'll give it one more day just to see what happens lol who knows , maybe there M.R.I. Machine exploded and they are busy sweeping up the mess. LolJust noticed, maybe the owner will get back to my review. Lol
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March 2023 by Toni C.
They have no idea how to transfer info to a disc and will not give you a report of the MRI. The company has a tagline of "compassion meets technology" - that is so untrue. Very unprofessional...do not return calls or provide a valuable service
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February 2023 by Barbara Brown
Being severely claustrophobic, I always schedule any MRI at Molecular Imaging in Wood Dale. Maya is very understanding of my phobia and is very attentive and comforting during the scans. I highly recommend this facility!
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January 2023 by Al-Que Quiachon
Incompent people. Scheduled a 10:30 appointment then I got a call that they needed to change it to 12:30. I get there at 12:30 and they told me it was at 10:30 and couldn't accommodate.
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January 2023 by Al-Que Q.
Incompetent people and struggles to schedule and maintain appointments. They made two mistakes on the scheduling and was still unwilling to accommodate.
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September 2022 by Ashley Nicole
Honestly where do I start.. I scheduled an appointment last week for 9/02 (today) and had no notice of my appointment being cancelled. I go in and they tell me they don’t have an appointment for me because my insurance denied it. The receptionist was nice and apologized. I called my insurance to find out I’m fully covered and everything and there was no claim submitted so they don’t have answers of why it was denied. I proceeded to call the imaging place back and they also had no answers for me. Just overall really bad communication and do not recommend.
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August 2022 by K H
Maya was completely empathetic and sensitive to her senior client who has claustrophobia. She was sweet, attentive, and addressed all of her concerns. She kept checking in with her client, and made sure she was comfortable. Would absolutely recommend this location again.
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April 2022 by Maryann Pollacchi
Strongly recommend if you need an MRI done! Everyone here is so pleasant and make the test easy and stress free!
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February 2022 by Nic L
Nice & clean business. Maya & Afshan are so sweet & welcoming. Maya was very informative & caring during my scan. Won’t hesitate to return here in the future. Thank you, ladies!
