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July 2024 by Brittany Sloan
Run far away from this store. Walked in to try to upgrade my phone only to be told I had to upgrade my package to the highest plan, add on accessory package, and add on insurance because their "system" wouldn't allow them to do anything different.
He was adding a line on to my plan without me requesting that.
I reiterated I just wanted to upgrade my phone.... not anything else. He said so you don't want the accessory package? Ummm no, I never said I did.
Completely incompetent and obviously trying to gain money from upselling me on things I didn't ask for. I called the alton store and they were quick to debunk every thing he said. He said everything he added on, I could take off in two weeks..... my bill was going to jump up $60 a month because of his add ons. It was insane.
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July 2024 by Joyce Phillips
The staff, Stephanie and Cat were professional, knowledgeable and kind.
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July 2024 by Kelsea Hirsch
We had been to SEVERAL other AT&T stores in the area looking for help and the only store that was actually able to help was the Wood River location! Troy and his team were able to help us combine our multiple plans into one when the Alton store, Edwardsville store, and even customer care could not help.
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July 2024 by Ray Chaney
Tommy was amazing
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July 2024 by Buffy Chappell
My husband and I went in for upgrades and the knowledge and teamwork of Troy and Cat were wonderful! They were knowledgeable and were more than happy to work with us! Thank YOU both!
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June 2024 by BrandyLynn Green
5/31/2024 came in about 5pm and the young lady I think if I recall the manager of the store. Refused me service to replace my screen protector because I left a horrible complaint about the location the last time I was in there. Do they really think I will leave a nice one after being Refused a simple screen protector for my phone. Which I pay faithfully for the extra protection on my bill to make sure my phone is safe. Now here I am 5 hrs from home with no screen protector. Are they going to fix my phone.... NO PROBALY NOT BECAUSE OF THIS REVIEW AND IM NOY STOPPING HERE I WILL BE TALKING TO CORPORATE.
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June 2024 by Cheryl Ramage
We will never go to this store again. The experience there was awful. The salesperson Tommy was absolutely unprofessional and rude. He never smiled the whole time we were there and acted like we were an inconvenience to him. He would not honor the pricing on the placards for the phone payment amount, and when we asked why not, he stated “that’s just the way it is”. He was very argumentative and had no professionalism at all. I am a retail manager and if my employee acted in this manner to my customers, they would get completely retrained. We walked out and went to another store to purchase our phones. Tommy should get training from Jacob at the Alton store.
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June 2024 by Connie quigley
Our tech that helped us at the Woodriver IL
AT&T store, she was AMAZING!!
Very friendly and knowledgeable and sold us things we didn't even come into the store for! She got me upgraded to hopefully get better service!! She helped get everything switched over, and made sure we knew how to get into all our basic needs and explained to connect both phone together at home and go through and make sure that everything went to new phones. She set up my new Apple Watch and made sure it was connected to my phone. It TRULY WAS THE BEST SERVICE we
have EVER had with AT&T!!! She deserves ATTENTION from AT&T for all her dedication and knowledge of her position and her thoughtfulness of how she truly cares about her Customers!!! I wish I could remember her name, and I’m embarrassed and sorry about that ?!!
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June 2024 by Tim Davis
Great service, answered all my questions and concerns. Wasn't pressured to buy any specific phone. Overall I was satisfied!
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June 2024 by Kedra Franke
Would give 0 if i could. I had placed an order online and just called to see if it was ready 5 hours later and they said they had no order, the guy was VERY rude. I had to call the 800 number and the woman on the phone wanted to do a 3 way call to talk to the store. Again the man was rude and had to get help from the woman there because he did not know how to do anything and then proceeds to say "shes helping an actual customer" as if i am not one. Very poorly trained people here and not helpful one bit. By the end we got to talk to the woman who was even more rude than the man and then she hung up on us. Do not give business to this location.
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June 2024 by Stacey Keith
Casey was amazing. Very fast, efficient, and explained everything well. Easiest experience
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April 2024 by Mark Krause
Excellent service, greeted the moment we walked into the store, made it clear we wanted to browse first, we were left alone to browse. Someone was available immediately when we were done browsing. We had not bought new phones in about 3 to 4 years and were there to see what our options were for getting new phones. My mind was put at ease right away after letting them know what phone I was interested in. They answered all of my questions thoroughly and made the experience very hassle free and we left very happily with 2 new phones. Thank you for awesome service. Trent was awesome, very nice and courteous. He made the whole experience great.
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April 2024 by Autumn Franks
The experience was wonderful. Everything was explained easily without confusion. Helped pick out what was best for our plan. Casey was super nice and comfortable to talk to. Would recommend to others.
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March 2024 by Michael L Northway
This store is not a corporate store it's a franchise store there's some things it can do and there are some things that can't do. It does carry AT&T products but if you need prepaid this is not the place to go probably have to go to Edwardsville. The phones are pricey. And in some cases I think that this store is geared towards more of the single phone user. If you go in to get a phone and you're getting more than one you might expect to pay a large down payment to get the two phones. And you would have to park out a lot of cash up front. So beware at the moment you can get a lot of assistance for your AT&T online they can work pretty good if you want to go to prepaid. But beware all of the service is very very expensive.
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March 2024 by charles tuggle
Jaqui was the salesman that helped me and not only did he go out his way to promote the promo that the company was having on his on social media but is single handily reason I’m switching from charter. He was extremely professional, helpful, informative, got me the best deal for me and got me in and out all within 30 min. I live in Alton but am 100% going to Woodriver as long as he is working there.
