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October 2023 by Mo Costello
I just picked up my used Honda Fit! Josh was so accommodating. He had most everything set up before I got there. He answered all my questions and is a really nice guy. Devin in finance was a breeze to work with and also a really nice guy. So great to have this experience when buying a car. Thanks, Federico Kia!
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October 2023 by Stephanie Kreke
Our salesman Josh was amazing. Very personable gentleman who took the time to show us cars and all the details about each car. He worked diligently to help us finance the car and get what we hoped for. We cannot be more thankful.
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September 2023 by Elliot Riley
Super easy to work with! No pressure, just a pleasant buying experience. Doug was friendly, knowledgeable, and kind! When we went in to do paperwork we were in and out in about 20 minutes. We will be back!
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September 2023 by patricia Fink
We were in a rush to find a reliable vehicle for our daughter in another state after an accident. Josh Carter was our salesperson and provided knowledgeable service. He kept us informed every step of the way and made this an easy transaction. We would not hesitate in recommending Josh or his employer as we found them to be very trustworthy and knowledgeable. Thank you for your great service! We will be back when we need another car.
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August 2023 by Carly Hays
Josh B, Dave, & Devin are amazing! Im a 22 year old girl buying my first car and they helped me with everything i didn’t understand! They worked with me in every way possible and i love my new Kia Forte! An amazing experience for a first time car buyer!!! In and out the same day, drove my new car off the lot. :)
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August 2023 by Angela Harvell
Very happy with the service, staff and vehicle. I had been with the same dealership for 18 years. But they couldn't get the payment I wanted. Frederico not only got me the payment I needed, but got me into a vehicle with all the features I wanted and more!
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August 2023 by Susan B.
This service department is by far the worst I have ever been to
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August 2023 by K- F.
I would give this business a 0 stars if I could. I was a former employee here (service advisor) and they are THIEVES!!! In the time I was there they went through 3 technicians and 2 advisors. (One of which they blindsided and fired on a Friday and had his replacement there Monday morning). Their service manager Zack Hoy would change tickets out of his advisors names and into HIS NAME and our service assistants name who were both "not on commission." He also wouldn't allow his advisors to write PDI's or Used Cars. (If you're not familiar with the business he's basically taking money from his advisor). He waited to change tickets out of your name until the end of the month. He was literally robbing his employees; (myself and other advisors) of our commissions! I first noticed him doing this in June and by July I was fed up. I watched my tickets for the month change from 94-86 within hours. I worked hard for what I EARNED! I'm yet to be paid by them for the month of July and I will tell everyone I know to NOT GO THERE!!! They are disrespectful, inconsiderate, and very unprofessional people. Zack carry's a gun around with him all day. in Wood River, IL... If you have a bad experience there you won't get a survey. Zack would tell us to delete customers emails who were upset; that way Federico would keep their high "KSI/CSI" scores... I could go on and on. I'm just ashamed I worked so hard for them; I have a 2 year old and a wife who rely on me to provide for them financially. Federico owes me over $5,000... Daniele Federico knows this is going on too. I've reached out to her and she's yet to even respond. Pretty pathetic business to take in the $115,000 I sold for them and not give me a penny. Congratulations Daniele, you and Zack really got one over on me. You're knowingly causing a family grief. Zack changing all my tickets over into his and Raleigh's names to avoid having to pay me is downright WRONG and YOU KNOW IT.
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July 2023 by Ashley Miller Melton
Chuck was a great sales consultant. I was not sure which vehicle I wanted when we arrived. He took the time to line up my top 3 options parked right next to each other for me to walk around, discuss, and drive. He was very personable and didn't rush us. We left the same day with a new Telluride.
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July 2023 by Perry Cox
Josh was great to work with. He was professional and not pushy. The truck is great but he is the reason we got it. Dave gave us a great deal. The overall experience was great!
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July 2023 by Justin Wilhite
Bought our 3rd vehicle from here this past weekend. Doug has been the salesperson for all 3 vehicles and he is why we will return again! Easy to work with, knowledgeable, and patient as we asked a lot of questions. Would definitely suggest buying here and working with Doug with your purchase!
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June 2023 by Craig Yost
This store is amazing. If you want to take a look at anything they have, go see Brent Marburger. Legit good guy. Super honest, funny and knows what he is talking about. I've bought 2 cars here just in the last 6 months and will definitely do business with them again. From seeing a car online, to working with Brent, to doing the paperwork (the finance manager was great also. Worked with me to get the right financing and extended warranties) the experiences were the best I've had. Would give them 10 stars if I could.
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June 2023 by Jordan Lopez
The staff was very friendly and helped me to find a car that fit my needs perfectly. Josh was great, not pushy at all and made for a great buying experience. The whole team worked quickly to answer my questions get everything done quickly. Highly recommend!
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May 2023 by Sophia Johnson
Yesterday I brought home a 2023 Kia K5 GT-line and I wanted to highlight how great of an experience I had there. Josh Carter was AMAZING and so kind! He absolutely went above and beyond and was very patient while explaining everything to me in detail and he also made sure I knew everything about that car I needed to know before I drove off the lot. In no way did I ever feel pressured and he was also very funny! On a side note, everyone I spoke to there was also very kind. I highly highly recommend going here if you are looking for a new vehicle. Amazing people.
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May 2023 by Jill Holland
I did not purchase my Kia from Federico. My car needed to be serviced. These guys(Shane and Zach) went above and beyond to make my experience a pleasant one. Also, the ladies that answered the phone and directed my calls were very polite. I wish there was an option to give more than a 5 star rating, because it is well we deserved. Thank you to all of you for taking excellent care.