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February 2024 by Ed J.
terrible rude unprofessional manager , Brett Problem with a delivery order he says as I am explaining which items line numbers quantities did not arrive are you going to stop talking? the customer service before the manager said he was too low on the food chain to help that's a quote the delivery was dropped on our driveway in an open bag like you get at checkout it was to contain 6 cartons of food yet only 4 came they couldn't even tie the bag shut and the response again was unprofessional we cant control our delivery drivers no problem solving offered no reply apology for sa system that obviously doesn't work soemon called back while i was on the 800 customer service no msg left manager tried to say that the system lets them ship the item even if they don't have it in stock sorry don't believe it as TMS /wAREHOUSE SYSTEMS IN TODAY;S DAY DONT LET YOU DO THAT GET A BIN ERROR A ordered error no ofer to re ship or credit the items just a smart mouth rude mananger with a NOT MY JOB attitude
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January 2024 by Cynthia Salerno
If I could leave no stars I would. Worst customer service from the person on the phone to the actual store manager. We are located 2hrs away and called the store to check they had an item before we drove all the way there. Spoke to Jeremiah who assured me they had 3 bags of what we needed and would put them aside for me. So we made the 2 hr drive only to find they put aside the wrong item. We had to go through refund #1, get rung up for the correct item, then asked to drive around back to pick up the bags. We waited in back for over 20mins only to have the guy come out and say “we don’t have this item sorry.” We drove back around to the front, called the store from the car, and asked for a manager. We were directed to one of the worst customer service managers ever - Brett. He proceeded to lecture me and scold me that my frustration would not solve the problem and refused to recognize the errors of his staff. We gave up and demanded refund #2 and asked for the names of the regional manager as we intend to report him. If you don’t know how to handle / deal with frustrated customers that your own store/team have failed, perhaps customer service is not the right place for you. We were volunteering for a not for profit animal shelter and building insulated homes to disperse them for outdoor cat communities.
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January 2024 by J Abbs
Great store. Friendly service. They charge per plastic grocery bag. Maybe because of after Christmas, but a lot of empty shelves and racks.
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November 2023 by Mike Wiginton
Always can find what I am looking for at this store! Always seem to have inventory and selection. One of the staple brick n mortar stores that has shown resiliency in our small town of Woodstock! Great, no frills place you can count on. Staff could be a bit friendlier or at least smile :) Very rarely have I seen staff smiling over the course of years that I have been shopping there. A simple act could make a place warmer, more enviting to a customer... Maybe we would buy more ;)
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November 2023 by Roy Griggs
Absolutely disappointed with this location. Drove for 30m (closest location) only to get there to search over another 30m for someone assist me in the automotive department, while waiting met another customer that had also been waiting a tremendous amount of time to speak with a manager. After someone finally showed up from the back room, the poor guy had been enindated with phone calls and complaints the entire day. I finally gave up after looking through their selections of products in the direction where he had pointed me. Finally resolved my shopping supplies on Amazon and patiently waited an additional 2 days from the items to arrive. -Never Again will I shop here -
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November 2023 by Thunder Twonk
It has been a while since I've been in Farm & Fleet because we live 5 hours north now. It's always nice going into a place where they carry your size in clothes (6'3" 280lbs) without fail.The employees were very nice, and the store was clean with no obstructions, which made navigating through the store a breeze, which is great for a handicapped person such as myself. They do have a great selection of products at a very reasonable price.
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November 2023 by Chris Ano
Great prices on a lot of my favorite clothing. This store is absolutely enormous. They have just about anything you could ask for.
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October 2023 by Mark Hausser
Great products/brands. A bit pricey for certain items but I love all the outdoor gear. My favorite are the carhartt bibs.
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October 2023 by Thomas R
Customer service was great! Blaines always has pretty much all the odds and ends you will need. Great for landscaping, and gardening lovers. You can find all kinds of carhart gear here from shoes to jackets etc...ENJOY!
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September 2023 by Matt Rubin
Had an issue with mower and was told they are a warranty service center. I called to make sure before I drove over an hour to get there. When I got there I was told the person I spoke with went home. Then I was denied warranty on it. What a joke this store is, right doesn't know what the left is doing.I won't be back.
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September 2023 by Barbara Hart
I placed an online order for in car pick-up. It only took a couple of minutes for a young man to come to my car, check my I.D., and bring me .y purchase and load it in my car. Great service.
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August 2023 by Kiki Furrow
Fun summer stuff for kids summer fun. August 2023Another great experience, this time in the tire department. The team went above and beyond my expectations in taking care of my low tire problem before a road trip. Instead of just filling my tires with air the attendant noticed a nail in one of my tires and I had an appointment for a patch within a half hour. Great job!!!
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July 2023 by Andrea Merrill Howland
Very clean, bright store. Loads of parking. Large selection of merchandise ranging from sports clothes to nursing uniforms and other work-wear to sewing machines, pet food and chicken feed, shoes, tools, cleaning supplies, storage accessories—basically anything you might need around the home or homestead. Really fun and most of the prices are competitive with Walmart and Costco. Self-checkout POS, drive-thru pickup, local delivery, and shipping options. Wheelchair accessible. Show up for the pet food pricing and browse all the other offerings. Staff is friendly and polite. Was very quiet and calm on a Saturday afternoon.
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July 2023 by Troy Zaremba
Bill and his crew in the tire center are the goats. They helped fix our tire and got us back on the road. Legendary service legendary prices. Will come back next time.
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July 2023 by Savannah Gallon
The check out lady was very rude and disrespectful. Also they wouldn’t honor their sale prices that was posted on the floor. I would recommend going to the Sycamore or Elgin locations they are way better than this place.
