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September 2023 by Google user
I had to drop my car off here on the fly for an inspection Monday morning for an overheating transmission. I love how much Mark communicated with what was going on with my car, price, time frame, apologizing for delays getting parts that were no fault of his own whatsoever. This was honestly a fantastic experience and this will become my go-to mechanic from here on out. This place is amazing!
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September 2023 by Amanda Thomas
I had to drop my car off here on the fly for an inspection Monday morning for an overheating transmission. I love how much Mark communicated with what was going on with my car, price, time frame, apologizing for delays getting parts that were no fault of his own whatsoever. This was honestly a fantastic experience and this will become my go-to mechanic from here on out. This place is amazing!
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August 2023 by Quinn Musielak
I have not actually had my car in but the knowledge and understanding I heard on the phone was very reassuring. I had a conversation of basically troubleshooting the problem to ensure that it was what I was suspecting. Just the symptoms alone was enough to point out that it was a different issue. It saved me about $2,000. I can't wait for something to break so I can bring it to them and help them stay in business for as long as possible.
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August 2023 by Jeff Griffith
Mark DeCraene and his technicians do great work. If you are looking for a well run and honest independent shop, try DeCraenes.
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June 2023 by Tina Viray
Needed a jump start. Responded quickly and let us know what needed to be done! Reliable and trustworthy!!Thanks!!!Services: Air & cabin filter replacement
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April 2023 by Nate mulinga
I have been getting work done here for years. Nothing but quality work and integrity. A+. Highly recommended.Services: Vehicle Inspection
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February 2023 by Thomas Evans, Jr
Absolutely ripped off my 20 year old son. Charged him $240 to tow him literally 6 miles for a flat tire. This was at 5:30 pm, and not during a snow storm or anything like that. He had called AAA, but McHenry sheriff told him these guys would be quicker. Figured basic towing cost until it was too late.Owner literally told me he would have only charged the $85 hook up fee if he called him directly, but since McHenry called, they could charge 185, plus milage. My son even had to pay the milage the driver drove without anything hooked on his truck.When I called on this, they could care less.
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October 2022 by Jim Lee
Good, honest, and knowledgeable. What more can you ask for.
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July 2022 by Pat Carlson
Great mechanics, knowledgeable staff, explained repairs in detail, saved old parts as requested.
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February 2022 by clayton riggs
I've been going to Decraene's for over a decade now, I've been to both locations, Woodstock and Harvard, and both brothers that run their locations are incredibly nice guys, whenever there has been something wrong with my car they are very prompt about getting it fixed as fast as they can, and they have always called to make sure any needed extra repair was okay, and have confirmed the pricing before starting work, I've never felt like I've been swindled out of any un-needed repair before
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January 2022 by Aaron Thompson
Never been treated better. Great honest place.
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November 2021 by Christine Hance
I couldn’t be happier that I found this auto repair shop. Mark is upfront, explains everything in detail and does excellent work. I would highly recommend taking your vehicle to him. He’s also a very kind and honest man!!!!!Services: General repairs & maintenance
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September 2021 by Lisa Le
Competitive prices, very knowledgeable, excellent work and good communication. We’ve taken our old Diesel truck there for work several times and have been very happy with the work done
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July 2021 by Jay Whittemore
Since we have moved to Woodstock, we found DeCraene's, very fortunate for our auto service needs.I repair my own vehicles when time permits.Mark & his Sons are an Extremely Capable, Full Service Repair Shop!Prices are Very Fair! Mark & his sons are Great People Friendly Folks. They answer your questions, explain details of repairs if you are interested. I was a mechanic years ago, so I understand the pains they go through on older vehicles such as mine. Yet they always accomplish the task at hand.When I schedule a job, I explain when I need it back, have side business, Mark always manages to get it done!They truly appreciate the hometown folk! Very comfortable to deal with, and truly appreciate the business!Mark has worked on both my vehicles, not that he was crazy about the problems. Yet he put forth a 200% effort everytime! He & his sons are AMAZING!!!HE DESERVES 10 STARS!!!Thank you once again DeCraene's!!!Services: Steering/Suspension
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July 2021 by Jay W.
My Sidework Van Bessie needed TLC again. Radiator, Rear Spring Shackles & Shocks. Mark and his team got Bessie done in time for me again! Saturday & Sunday work! They are amazing! Prices are Terrific! Jay W
