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January 2024 by T. Neumann
Would Not Recommend!Bought a Laptop from them Online with Their Premium Warranty! Battery Was Bad from the Beginning... They Would Not and Have Not Replaced Said Battery.In Their Defense... Two Other Sales Turned Out Okay
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January 2024 by Victor Ibarra (PolarSchizo)
Appreciate doing business with your company, the other day I called to process a return and exchange for an issue beyond your company's control (i.e. Apple being apple) and you've honored my return request within the 14 day window. Opted to purchase extended warranty with my new Mac mini, will definitely buy from you going forward. Thank you! ??
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December 2023 by Hugo Herrera
A nonsense company that can’t handle customer orders, and staff that arbitrarily takes decisions on orders you already paid for in full.They send your package all the way to the destination but choose not to let you receive it just 2 hours after it has arrived. When YOU contact them for an explanation they claim that they “detected patterns” in the order placed which they don’t disclose, but lead you to understand that they didn’t trust you as customer because of contacting them from abroad or asking them to re-route a package —that required a photo Id— to be picked up in a UPS facility.The whole rerouting was not only proposed but entirely handled by OWC upon departure of the package from their warehouses, and in direct personal phone and email agreement with me. Insane!Then, and to my shocking surprise they unilaterally ordered the package to be sent back to their warehouses in Illinois, without letting me know, and then treat me like some shady subject —not without “offering” me to re-purchase an extra laptop upon the promise that the shipping will go well this time— while giving ridiculous excuses as to why the initial package was called back (it’s Christmas time, the package can get lost) just not to give me the product I actually ordered and already paid for. Insulting.Stay away from this self-entitled and bad-business practice individuals!Still waiting for a refund on a package I that I wasn’t even never allowed to touch or receive!!The supervisor promises to send email updates but he doesn’t, no solution proposed, then you are denied phone assistance with the manager who is “working closely” to “get back to you by email asap”, before they hang up on you.My package isn’t moving for longer than 24 hours since they ordered the shipment return, no updates, no emails, total lack of responsibility and customer care, after having paid a UPS Next Day Air Delivery premium shipment fare on top of it all.Worst nightmare shopping experience in my life.
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December 2023 by Terry Mullane
How many years has it been? almost 20 or more since i got my first new Mac in many years. But having been an IT authorized Apple tech ‘back in the day’, I knew where to come for the best in Apple accessories and upgrade options. I’m so impressed at the upgrade kits you guys offer and the ease with which you help me pick the right item. You always knock it out of the park. sometimes literally. Today i’m here to get a storage solution for my Macbook Air as a way. to extend its life a bit. Thanks OWC! -Terry
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December 2023 by Thomas Payne
I've been shopping at OWC for more than 23 years. I got my first Glyph drive from them in 2000 and I've been coming back ever since. Customer Service is amazing, and the website is really easy to find things on and they mail things out really fast - which on more than one occasion has been lifesaving. Highly Recommended.
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December 2023 by Dana Brown
This is unprofessional business. They canceled my order and they tell me I have to pay 700 more for item. Company creates orders then canceled them. Buyer beware. Check out Better Business Bureau of Chicago too.
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November 2023 by Ercan GENIS
Purchased a 2TB SSD and did not even last a year. The sad part is that they don’t even know why it failed, they just said that it is a bad drive. They then sent me a replacement of exactly the same SSD. I will not risk my hardware locked licenses again of course. STAY AWAY from this company!
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October 2023 by Bryce Derrick
I spent lots of $$$ on my Mac, in aug 2019, had apple care an geek squad, well my personal account had gotten hacked, my credit cards were changed, an my e-mail was also tampered with, long story, my credit card had to be canceled so my auto put were also canceled but I had no idea, now I had issues with my Mac, drove 1 hour to get to bestbuy only to find out my computer is no longer covered, since Aug of 22, because of this. I'm screwed lots of money spent for the last 3 years for nothing I guess, I thought the could of offered me to pay it or some kind of solution but I was just sent out the door either pay the regular price or go somewhere else.
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October 2023 by Jason F.
Great pricing, fabulous support, products are always in stock... and what a selection of products!And these are just a few things about OWC!
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October 2023 by Brian B.
Talking to a sales rep to narrow down compatability issues was fast and easy.As always, easy process and innovative products.
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October 2023 by Patrick G.
Been dealing with OWC and Macsales for 20 years...always great products for Apple computers. Thanks!
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October 2023 by Marc S.
I am long time OWC customer. I always consider them when searching for a Mac upgrade and most of the times end up purchasing from them. One hard lesson for me was that sometimes you can find something cheaper with other vendors, but you later find that a 5 year warranty is not always 5 years because 2 have already passed. Two other reasons that I keep coming back are: sales support and the extensive video library for upgrades.
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October 2023 by Dennis E.
I have ordered Apple items from OWC for many years & in doing so it has been my positive experience with both quality of items and efficiency of OWC's courteous staff members. I highly recommend OWC to you.Dennis M Evans
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October 2023 by K S.
Great online tech support to guide me to the components I need! Highly recommend for your Classic MacBook needs!
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October 2023 by Brett Easley
Needed to upgrade the ram in my daughter's iMac. Not a simple thing from my research.OWC sold a kit with everything I needed and video how to's on their site.About an hour later all back together and flying like a brand new Mac.Thanks to OWC for selling real full solutions!
