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December 2023 by Kari Hoff
I would discourage employing the services of this business after having a particularly harrowing and expensive experience after they replaced the tie rod ends on my vehicle.Unbeknownst to me, RP did not do an alignment, as is protocol, following the replacement of the tie rod ends. Just 20 days later I found this out, while on a road trip, when both of my new (less than 30 days old, see photos) front tires failed while driving on the highway at 65 mph. A reputable mechanic in the area where my car broke down had to replace both front tires, which were destroyed from negligent mechanical work (done by RP) when tie rod ends were replaced (additionally the new tires had be mounted, balanced and aligned). As I was some 400 miles from home when this happened, I had no choice but to have the work done on the spot. Thankfully, the mechanic that did the emergency work was thorough and I was provided with before and after toe measurements for the front tires that were destroyed as a result of the improperly installed tie rod ends. Measurements indicated that no alignment was done and that the jam nuts were not touched. The mechanic that provided the measurements said, even without proper equipment, eyeballing the alignment would have provided better results.Upon returning, I visited RP, bringing the destroyed front tires as well as a copy of the before and after toe measurements, and a statement from the mechanic that provided the repair services. I felt it was fair to ask that RP refund the labor amount for the replaced tie rod ends (I did not ask him to refund the cost of the parts as they remained on the car) and the cost of the new tires I had to purchase (not the entire cost of the mounting and alignment). He was dismissive and evasive about his responsibility. When I asked him what he thought was a fair resolution to the matter, he walked away.Be aware that this business does not stand by their work and also operates on a cash-only basis (they say they take credit cards, but when it came time to pay for the original work, I was told they only take cash).I am thankful that myself and my companion were not injured when the tires failed, however I was left with cost of destroyed front tires and emergency mechanic work. I hope this review prevents someone else from similar danger and financial loss.
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October 2023 by Almalila H
How unfortunate that this place has 5 stars.. They did a terrible job.. They assured me that it would be the same color with my bumper.. And it is horrible.. Very unprofessional.. At first glance you can see the difference in color?
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August 2023 by veronica viruel
Rafael was extremely professional, punctual, i had no issues with communication and overall great service. Would highly recommend.Services: Painting
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November 2022 by Alejandra Acosta
He's the best person ever!! Good quality and time!!!Really friendly staff go with them if you have any car issues!!!Rafa the owner he's the best!!Services: Transmission
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October 2022 by Mike Clifford
We live in Palatine but were up in Woodstock and the caliper in one of my brake systems was clamping shut. We called around to all of the auto service places in Woodstock and we all got the same story that they wouldn't be able to even look at my car for at least a week.We were at Roscoe's Antique Mall on Lake and they said there was a newer auto service place almost across the street. We went over there and talked to Diego and he said he'd look at it that same day and get back to me.He called me a few hours later and confirmed it was the caliper seizing shut but because my car is a Cadillac, he wouldn't have the part for another two days. But that was fine and gave him the go ahead.Two days later, the car was fixed and ready to go! At a VERY reasonable price, too!RP Auto Service and Diego had my car fixed and ready in 2 days, when everyone else said they wouldn't even be able to look at for at least a week! We couldn't have been happier! Thank, Diego and RP Auto Service!!Service: Brakes
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October 2021 by Donald Bundy (Bundy Audio)
Excellent service. From making the appointment to explaining what needed to be done, getting my work and personal vehicles back in great running shape through to the complementary follow up call which I was happy to say I was very satisfied. They even arranged towing. RP Auto is now my go to auto shop.Service: Brakes
