-
November 2023 by Gina McGuire
Valerie and her staff are amazing. She helped me for a long while and they are kind and knowledgeable?
-
November 2023 by Kimmery B
Staff is very knowledgeable and polite. Location is fairly easy access. Store is clean and bright. My go-to T-Mobile spot. Love the Tuesday perks!
-
November 2023 by Jen Grippo
This location is knowledgeable and friendly! Everyone was so nice and helpful. Aaron was super knowledgeable and helped me set up my new iPhone 15. I appreciate the detailed and excellent service!
-
November 2023 by Joey Trujillo
Heather was a great help today and had a lot of patience with my dad even tho he couldn't read. Thank you again for your help
-
October 2023 by Mark Z.
Horrible very unprofessional manager Muhai changed my free upgrade to an upgrade fee after i was told I could get free upgrade for customer loyalty. Very disingenuous, a thief never do business here
-
August 2023 by Kayla Wentling
If you’re looking to do absolutely ANYTHING please steer clear from this store. The absolute most unprofessional people i’ve ever seen. Very rude and sarcastic remarks, giggling under breath when your customers are in distress due to your lack of knowledge, please do better. And again T-mobile itself hasn’t given me any problems. It’s the location, be careful who you choose to take care of your phone services etc.
-
May 2023 by Allen Thompson (Kelinesh)
Heather was an outstanding help through my transition from Verizon to T-Mobile. She helped me do price comparisons over an hour long meeting before I even decided to switch, and then even came in on her day off to help us with our eight-line transition process so that we didn't have to wait and everything went smoothly. Her attentiveness and hospitality didn't go unnoticed and she was very kind and patient with all of usIt has been over a week, and I have had zero issues on any of our lines as far as connectivity and out-of-state travel.I also want to give a shout out to the store staff and ownership that worked at the opening day celebrations for our local little league and started the whole process of me switching over to T-Mobile.
-
May 2023 by Megan Carter
Switched from Verizon to T-Mobile. The staff (Heather) was very attentive and helpful with the process. Made it such an easy process. Highly recommend this store as while we were here staff was answering all customers questions and helping them with all their needs!
-
April 2023 by Theresa Garcia
Heather at the Woodstock, Illinois location rocks! She helped my son and I with our phone's that we're having trouble with. She fixed the issue 's with our phone's promptly. I would highly recommend her if you need help with any of your phone issues, ect. ?
-
March 2023 by Nick Coari
Just switched from Verizon to T-Mobile.12 lines being transferred, we dealt with Andy who was the most patient person I’ve ever met. He went above and beyond to ensure my wife’s pictures from Verizon cloud would not be lost.Ask for Andy!
-
February 2023 by Justin Langreck
Went from cheap Walmart phone service to t mobile thinking that it would be better but instead I fall into a 2 year trap with no way out besides paying an absurd amount of money, would not recommend. Nothing was done to solve my problems BE WARNED T MOBILE SERVICE IS TERRIBLE and nothing will be done to fix it.
-
February 2023 by Andi LMT, MPSP
Definitely don't recommend the 5g internert tower unless you want to bring it back every two weeks for a new one.
-
January 2023 by Jodie Steif
Went in for head phones, very pricey. Customer service was supportive and assisted with Phone bugs.
-
December 2022 by Chantal Reynoso
Rosie and Valery were super friendly and helpful when I need to upgrade my phone. They went above and beyond in customer service to make sure I was good with everything I needed with my phone.If you go to the Woodstock T-Mobile ask for Rosie, Valery or Jacqueline! They are the best!!
-
December 2022 by Jennifer Gross (Journey Coach Jenn)
Super friendly and helpful! I went in to add a line on an existing phone and Heather and the store manager were able to get everything taken care of. The went above and beyond in customer service making sure the phone was set and working properly on the T-Mobile system. Well Done!
