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November 2021 by Lindsey K.
It's Walmart! You get good deals, you can stop in and find anything you're looking for - from toys to food to specialty diet dog foods... Walmart is a brand, and you know what you get when you walk in. It's not going to BLOW your mind and meet every standard. It's just not going to. During busy hours it can get pretty hairy. I do wish there were more employee-serviced checkout lines open during the day. Self-checkout is great, but there are not enough and the flow of those areas make no sense. I personally like being able to bag my own stuff (and know where it all is and that if something gets broken it's my own fault. Their computers aren't like Jewel's self-checkout where if you move an item off the bag carousel, it just screams at you and you can't do anything without approval from an over-worked employee. But, I digress... At this Walmart, It sure seems like maybe there should just be TWO self-checkouts on either end of the store to help mitigate some of the traffic flow, if you aren't going to staff the checkout adequately. Staff is helpful and so far, they've all been polite and kind. No complaints there
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August 2021 by Beth M.
worst customer service around! don't bother to ask where an item is located, they won't know or try to find help.
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November 2020 by Randy G.
Slow, slow, slow. The wait is atrocious. Also as soon as we get to the check out we were informed to remove our items from the check out because the belt broke. When we finally started to check out we had three items that that came up the wrong price. The manager came to override the pricing and as soon as we got checked out, my wife checked the receipt and one of the items was still charged the wrong price. Now we are waiting in another long line at customer service to get our money back. This Walmart is just horrible.!!! Go to Crystal Lake, Huntley, or Johnsburg. Run away. Avoid this place if you can!!!!!
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August 2019 by Henry S.
The handheld devices Walmart has added are such a hassle. Please focus on customer service and maybe more training on how to use the devices. The handhelds have added anywhere from 2-15 minutes to my trips. Guess I'm driving further for groceries/anything else from now on.
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November 2018 by David W
Milk and cereal.
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September 2018 by Katie T.
The grocery pickup service used to be great. Now this is the second week in a row that they've given me more than a week expired yogurt. Pretty unacceptable.
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April 2018 by Monica G.
I would rather pay more and shop somewhere else. I drive past a Jewel to get to this Walmart but no more. The food at the deli is never fresh and customer service throughout the store doesn't exist.