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March 2024 by Brie Vincent
I went to Kay’s recently with my fiancé to try on wedding bands. We worked with Sami, not only was she incredibly knowledgeable about all of the rings at Kay she was also very friendly and great to work with. I highly recommend this location and that you ask to work with Sami!!
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March 2024 by Jose Varela
Loved it here. I went looking for a beautiful necklace and Samantha had help me find a perfect one for my mother. Good customer service as well.
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March 2024 by Gina Marie
This store doesn’t get the credit they deserve being a small town location. The selection is better than some of the larger stores, and the sales associates are incredibly patient, friendly and knowledgeable. I have bought items big and small and have been treated with great service every time. This is my go to store for jewelry and they just repaired my anniversary ring with a quick turnaround. I highly recommend this location.
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March 2024 by arianna
I had a great experience at Kay’s with Nataly! She was super attentive and kind, I found the perfect gift for my sister and she loved it! Thank you Nataly for being so patient with me as well! I highly recommend her, she’s very respectful and super sweet :)
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March 2024 by Julio Romero
Have received amazing service here for a long time! When I walk in I am always greeted with a smile and a warm welcome. They are always attentive and trying to make sure that I find what I am looking for.
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February 2024 by Marie
I just bought a pair of earing at Kays........Well i called first and asked many questions about them and she didnt even know if they were screw backs...I had to ask her to look for me......anyway we decided to go there the next day to purchase them since they were on sale and they looked pretty good...we will see when my appraisal comes back.....and I also purchased cleaner and I asked if there was a brush..her aswer was idk... I dont think so.....so we left with both came home and didnt get a description of the earings to send to my insurance....I called got the same girl Randy????? i dont recall....and said there is no description and you have to call customer service to talk with them......My husband buys alot of jewerley for me and we always get a description of the jewerely to send to the insurance.....and my cleaner (there was a brush in it) and it was disintegrated by the solution....i asked for my money back and once again call customer service.......i told her i was very upset and will never deal with you again.....her reply was thats ok no problem...they dont care about you at all !!!!!! this is worse than Jared !!!!!! Jared looks like a 10 star in my book however they are even farther for me to go to........NEVER AGAIN !!!!!!! and also they put the extended warranty on without going thru it of what it was or even asking me if i was interested in it......that was 245.00 it was pennies......WTH!!!!!!!
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February 2024 by Denise Stewart
Wonderful experience, very knowledgeable. Listen to what we were saying and found perfect rings for us as we celebrate 25 years
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February 2024 by Heyyy its Erin
Great service, helped me get something that they didn’t have in store. Very helpful
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February 2024 by Jonathan Martinez
My fiance and I went in last month. The customer service stinks. We were ignored by him. He could of said I will be with you in a few minutes, feel free to look around. This service sucks.
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January 2024 by David Lee
I absolutely love Kay jewelers in Yorkville! The manager Emily and assistant manager Felix are amazing people to work with! They are extremely professional and dedicated to providing top notch services! I’ve had many watches resized and I’m also looking to buying diamond necklaces and bracelets! I would absolutely trust Emily and Felix as my jewelers and I have no need to go anywhere else! They are simply the best!
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December 2023 by Angie
Absolutely wonderful. Emily, the manager, is so kind and patient while helping you select pieces to add to your collection. A fabulous experience overall.
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October 2023 by Sharon Marczuk
Kay Jewelers Yorkville “ROCKS”! I cannot say enough good things about their employees. I am going to start off with Sam who tried to help me with an engagement ring upgrade and when I could not decide what I wanted she encouraged me to come to a jewelry event in June. Sam was not available on the day of the event but assured me that Felix would be there to help me and boy was she right. I cannot say enough good things about Felix. He took such good care of me from start to finish. Felix helped me find the perfect new setting for my engagement ring at the event and Felix, Sam (and Bree) all got so excited for me as I chose the perfect loose diamond to complete the ring. The whole process was so fun for all of us. Because of the fantastic customer service given to me by Sam and Felix, I decided to let Kay design a custom band for me as well. This is when Emily stepped in to help out. Both Felix and Emily helped me carefully pick out the new stones for my custom ring and because of Emily’s input we were not only able to create the perfect wedding band to compliment my new engagement ring but Emily also helped me put the most personal touch on it by using some of her suggestions to personalize it. All of the employees were very patient with me and kept me completely updated along the way. I have always shopped at Kay but I can honestly say that now I will never shop anywhere else for jewelry but Kay in Yorkville. The employees there simply care and it always showed every time I stepped in there. I cannot thank them enough and I look forward to seeing them again soon!
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September 2023 by Jennifer Molina
My husband and I went here on Sunday the 20th to look for a new ring for myself and a bracelet for him. We were treated with such professionalism from Felix and such respect like we were family and that meant the world to both of us! I got the phone call today that my ring was already back as well as my husband's bracelet and we were not expecting the ring till the 8th of September! Thank you Kay Jewelers!
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August 2023 by I.V. music
Felix at the Yorkville, IL location went above and beyond in an attempt to assist me. Even though the item I wanted was not able to be ordered, his professionalism and efforts were very much appreciated and did not go unnoticed.
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March 2023 by Elizabeth Mackey
Over the years I have purchased a few of Kay's jewelry pieces, I continue to stop by the Yorkville location to have all my diamonds checked and cleaned. The Yorkville Kay's store has always has the best customer service! They are very helpful and professional.