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March 2024 by David Fiore Jr
Based on other reviews it does seem management has changed here. I went here today to buy a grill. I could not find help so I went to the service desk. Hardware "manager" Colin was called up. Neither he nor the front desk lady to could be bothered to even fake the fact they didn't want to be at work. No greeting. No smile. I asked about assembly - "No we don't do that". I asked about free delivery as Home Dept is doing a promotion - "No. We won't deliver your grill for free and we won't assemble it". To which I said I would take my business to Home Depot. This supposed "manager" just replies "OK". Just obviously miserable to be at work today I guess. I get it. No one wants to be at work especially retail but at least try to act like you care. Some of the most miserable people I've encountered in retail recently.
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February 2024 by Ken
Customer service is above and beyond
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December 2023 by Ronnie F
Ordered a ladder and the ladder was delivered from this location. How it possibly makes it out the store like this is absolutely pathetic.
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April 2023 by Chris Wahlgren
Was pretty disappointed in this menards. Garden center was freezing cold, had only a hand full of plants. Not much garden stuff. I walked each aisle. Looked for humidifier and never did find. Got tired of looking, 2 employees who just 'seemed lost' I gave up. Check out girl was the friendliest and reminded people of their rebates. Which was nice.
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April 2023 by James Holman
It's a big store with a lot of selection
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April 2023 by Rodriguez Arellano
I love this store.Not only can you purchase home improvement items but also home goods etc
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February 2023 by Brandon Lawrence
It's always a good experience grabbing new items for your home, especially when you get a rebates to come back and get more stuff. Honestly they do have just about everything you could need for home repairs and remodeling
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December 2022 by Riff T
Good Menards location. The staff is friendly and super helpful. If you need help ask for Jason or Cam in hardware!
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October 2022 by Michael Olson
Great place to shop with a variety of products. Find something I need every time I go in there even when it's not on my list. Friendly people and knowledgeable about their products.
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October 2022 by Khris Vahl
Ordered lumber to pick up. Paid for went to get it couldn't find it. Asked employee for assistance. Pointed to it and left. Got 4 boards only found one. No customer assistance.
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September 2022 by Maria Morrison
Big shout out to Sam. I was in Sunday and needing to repair or replace a window screen and Sam was friendly and kind. Would walk me to where I needed to be and help me find the item. Would ask if there was anything else I needed. I would say no, not realizing I did need more help. He never seemed irritated or annoyed at all my questions. He made me feel comfortable and acted like he truly wanted to help. Thank you Sam!!
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August 2022 by CLK INVESTMENTS
Management has gone hill at this location. Overall we love Menards, but this location misses the mark on customer service and quality. Recently purchased a reasonably expensive bench from the Yorkville Menards which started to rust significantly within days of being outside, where it is meant to be. After emailing pictures of the oversized and heavy item supporting the claim of the problem, the GM's only offer was for me to disassemble the product and bring it back for an even exchange. All I asked for some a little rust proof touch up paint, which for a hardware store should have been nominal. Now to corporate I go, and I will not shop at this location again. Kyle the GM, is the worst retail manager I have dealt with.
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August 2022 by Nick Majka
Menards always has great prices, and a wide variety of products. The lumber yard is fantastic, and the lawn & garden center is extensive. It would be nice if their appliance section was a bit more robust, and their tool selection while plentiful, does lack brand recognition & quality.
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August 2022 by Ed Cech
I ordered PAID TOTAL AMOUNT 16 PIECES 1/2 round base on 7/21/22 EMPLOYEE said had to order the amount,,would call when in,,,waiting for call doesn't happen ,, I CALLED A WEEK LATER ,,,WHERE IS ORDER????? The order wasn't even ORDERED ,,,,NOW I HAVE TO DO THEIR JOB TO REMIND THEM TO ORDER MY MATERIAL,,,,USELESS EMPLOYEES,,,JERKS..
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August 2022 by Mohamed Aly
I had a great experience last nightI rented a truck from Yorkville location and i arrived 20 minutes after they closed, i found the menard workers were waiting for me and finished all paperwork so fast.They saved me money and stressedThanks
