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“Mateo was amazing, I went to 3 stores and other reps made it seem like we were bothering them, but I met the manager Mateo, not only did he treat us well, but he gave us more benefits for a better price - saved me a lot of money. This was the best experience ever, thanks again Mateo!”
“Michael was extremely helpful in helping me set up my phone.
I had purchased the phone 3 days prior from someone incompetent (Tyler) avoid dealing with Tyler at all cost he did not deserve the sale however I was desperate for a phone as mine was not functioning well.”
“I was having a lot of issues trying to get my mobile hotspot working. Nobody through any of the call centers would help, but Mark at the store was so much help thank you so much”
“Amazing customer service wouldn’t complain one bit staff and Manager were funny and helpful with all my questions super helpful would come again 10/10 service”
“I am not tech savvy and Jay really took the time to walk through all of our questions and was SO patient. Not only did he stay past closing one time but he even stayed late past close just to make sure my friend and I were comfortable with the phone!
BEST PART YET, Jay let us record him as he walked through step by step so we always had a visual how-to anytime needed!
If you or someone you know has a hard time with technology or remembering steps, you can rely ON THIS CRICKET STORE IN PARTICULAR as much as you can rely on a library for help with digital tasks!!!”
“So I had the absolute pleasure of being able to work with Eddie from cricket. Not only is he just an absolute pleasure to talk with he is extremely thorough, and very caring. He walked me through all of my options front to back several times without even batting an eye. He was extremely dedicated to finding me the phone that was right for me, and he made it fun and enjoyable. I recommend coming to see Eddie or any of his associates at this cricket store in North Aurora. Save yourself the trouble and the hassle, and let these people take good care of you, especially Eddie. Thank you again, Eddie.”
“Adam the manager here at this Montgomery store was very friendly, great service, the store is very nicely kept, very clean, great products, I got a great deal on phone and service at a great price I highly recommend it to anybody”
“BEST SERVICE EVERRRRRR!!!! I think all these young ladies deserve to be at the highest corporate #level here is the reason why, they greeted me at the door and then explained which phones provided quality service! Im beyond satisfied with the money I spent! They helped me make a good financial decision! 10 out of 10!”
“5 stars from me!! My very old iPhone ended up needing to be replaced. Ricardo was very helpful, professional and knowledgable. He walked me thru all options and promotions and answered all questions to help me decide on the best option to get me set up with a new phone. Very pleased with the experience and will recommend!”
“Manager was very helpful. My phone screen died and I couldn't log in to icloud to switch to another phone.The manager was amazing, he called apple, was able to log in, he even let me borrow his iPhone for a week while I waited for my warranty to go through. This guy helped us more than I expected. Highly recommend this place!”
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“Tyler at the Yorkville store was extremely helpful in my family's transition into new phones and service with Verizon. New phones and a new provider for a family of four can be a bit daunting, but Tyler was incredibly knowledgeable, friendly, and accommodating to all of our needs. Our experience was such a great introduction to Verizon and we will definitely be back for any and all future needs!”