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April 2024 by James Burns
Shamoya - Customer services was outstanding!
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March 2024 by Jeanne Brommer
Denice was a very lovely person to deal with. She walked me through the process for 2 units and payments for a year and then stayed with me until I got my receipts. Great customer service.
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February 2024 by Alicia Pagan
Shantel did a great job answering my questions
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August 2023 by Danny McCarthy
No problems
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August 2023 by Anne Roberts
I've had a stroage unit for less than a week. I've tried to access it 4 times. Every single time, the gate has been broken and/or my code has not worked. I have only been able to access my unit when the snow gate was intentionally left open (which is not ideal from a security standpoint) or driving in after someone else.Each of these times, I've called customer support and they make me go through the same motions of trying my code 3 times. Doesn't work. Try a temporary code 3 times. Doesn't work. Ok here's the code for the padlock on the snow gate. Doesn't work. They have been absolutely useless and I'm paying for a service I do not receive. They've flat out refused to compensate me for anything I have paid so far.I've contacted them directly to ask that someone speak with me about my issues and I have gotten zero help or feedback. They've promised me a new code and I've heard nothing about it since. I guess the only option is to review them publicly. It takes a lot for me leave such a bad review but they've achieved it threefold.
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July 2023 by Michelle R
From the beginning to the signing of the lease was simple and fast. Thank you again
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April 2023 by Jeff Paasch
No one on site and customer service knows nothing about the units. I leased a unit and the door was not wide enough although other properties 10x20 units have a full size door. Customer service couldn’t tell me what the dimensions were at any of their locations and was rude and nasty at my asking rather than just rent in g a different unit and hoping it was bigger. I’ve never been treated so poorly by a rep who knew so little about her product.
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April 2023 by Ricardo Pacheco
Love the low price for each unit. Everything is done online. Real self explanatory. Support is great when needed. Trust my stuff stored at Red Dot Storage
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December 2022 by Nicole A
I have had a unit here for years. The cost of it was reasonable and that is why I kept it. But over the last six months they have raised rates one time after the next. It is now so expensive that I am currently emptying to cancel it. Also, horrible customer service. The gate was broke for a week with no notice to renters. Wasted gas and time twice only to find it still broke. Their solution was to prop it open so anyone could enter the facility.
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October 2022 by jeremy cooper
Red dot storage is always kind and courteous and on time with your phone calls they are awesome and I’ll buy more storage units from them in the future
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October 2022 by Nicolette Mendez
It was fast, with no issues and love that discounts. The first month is half off.
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September 2022 by Art Rangel
Do not use this place , been with them for 4yrs and they kept raising my price of 10x10 to 160.00 a monthI called corporate and also left a email to still no answer as to why 10 x 10 is 160.00 , looking at storage down the street for $65. for same size ?,DO NOT USE
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May 2022 by Jeff poppen
Two weeks later and three phone calls and my password still does not work. I was told the local manager would contact me, but when who the hell knows. Is there name Casper? Who has the locks at the other end of the unit?
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July 2021 by Jason Stoops
My gate code did not work the first day it was issued and had to wait on hold when if called for almost 20 min before getting a temp code which worked.
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October 2018 by Sherri Contreras
Nice location..but huge hill and my car bottoms out. I can't drive anything but a truck up into this location. My code is working. So far great place..and cheaper price. Thank you.
