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August 2023 by Christie Easley
We haven't had an accident in years but service king did a great job. Phone skills could be a little better but a good job is a good job. Thanks again
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August 2023 by Marcia P.
Stopped in to have my Tahoe looked at due to alignment issues of front headlight/bumper from car wash. They were beyond helpful, polite and professional! Realigned everything without an appointment and BEYOND reasonable!
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April 2023 by Apollo IT
Second time I have used this location and it will be the last.1st time: 2020 (pre-pandemic). Sat on my insurance claim for a week & forgot to send estimate over to insurance company. I had to call a second time and just do it for them.2nd time: 2023. Sat on my insurance claim for several weeks this time and forgot to send estimate over to the insurance company. I had to call and do it for them... again..Being this is the case, this second time I will be taking my business and getting the repair done else-where. If the front office cannot do a simple job properly, how can I trust that they will submit paperwork properly for parts & service without "forgetting" to do things.. There is not a lot of room for incompetence in the world of business.Service: Body & Trim
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December 2022 by Jaime Torres
So far, I'm not impress at all with their service. I took my car in, to get a quote for repair. They said that they will send the information (quote) to the insurance, after a week of not hearing anything I called and they hadn't done nothing. Finally they took the car in and I keep getting information for another vehicle. I called twice, no one answers the phone. I'm just about ready to go and get my car and take it to another place
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December 2022 by Zack Nauman
Terrible, will try to charge you for objects that are not needed for them to make more money. Untrustworthy, will never return, would rather buy a new car than deal with these asshats.Service: Body & Trim
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December 2022 by Edye Green
I cannot recommend this place enough!!!My car was hit in a parking lot and I took it in for an estimate at Service King/Crash Champions within 48 hours, Eleazar, who is an exceptional technician, got me an estimate. Soon thereafter, I was able to get my car in for repairs to be started. This shop worked exceptionally well with the insurance companies involved and Enterprise, too.I was called multiple times a week with updates from the amazing customer service representative, Kari. She was always so kind at each interaction and really treats the customers with respect and empathy.When I went to pick up my car, it was not only washed but detailed inside. Also, I was able to leave my Enterprise rental at the shop and they would take care of the rest. My car looked as if it had never been hit. The paint and repairs were seamless!All in all, Kari and Eleazar were exceptional throughout this process. I hope I never have to go back for a repair, but if I do, Iknow I'm in great hands. Thank you Service King/Crash Champions for taking a stressful situation that occurred during the holiday season and making it much more bearable.Services: Painting
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December 2022 by Edye G.
I cannot recommend this place enough!!! My car was hit in a parking lot and I took it in for an estimate at Service King/Crash Champions within 48 hours, Eleazar, who is an exceptional technician, got me an estimate. Soon thereafter, I was able to get my car in for repairs to be started. This shop worked exceptionally well with the insurance companies involved and Enterprise, too. I was called multiple times a week with updates from the amazing customer service representative, Kari. She was always so kind at each interaction and really treats the customers with respect and empathy. When I went to pick up my car, it was not only washed but detailed inside. Also, I was able to leave my Enterprise rental at the shop and they would take care of the rest. My car looked as if it had never been hit. The paint and repairs were seamless! All in all, Kari and Eleazar were exceptional throughout this process. I hope I never have to go back for a repair, but if I do, I know I'm in great hands. Thank you Service King/Crash Champions for taking a stressful situation that occurred during the holiday season and making it much more bearable.
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November 2022 by Randy Weese
I was in a car accident. My vehicle needed rear end fixed. Yorkville Location had Great service! kept me informed on progress of my vehicle. and did a great job.I appreciated how friendly the staff was. I will definitely refer this place to family and friends.Thank you!Services: Painting
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October 2022 by Robert Diel
Service king works directly with my insurance company. Was the easiest experience at getting my car serviced and fixed correctly in a timely manner. I highly recommend Service King.Services: Tires
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September 2022 by Ruth Napravnik
Everyone I talked to was very helpful. I was kept in the loop on my repair. I picked up my car and everything looked great and ran great! I would definitely use them again!
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July 2022 by Lisa Shoffner
They were very kind and helpful with any questions we asked. I would recommend anyone to them
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July 2022 by Emmanuel Alvarez
Customer service was great. I would get a call to update me on which phase vehicle was in as well as delays. Repair took longer than expected due to parts not being available. I believe technician shortage might have played a role as well. Overall, average work when it came to repairs.
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July 2022 by Debbie Walsh
Great job, quick service, and the guys are super nice. I’ll return!Service: Body & Trim
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June 2022 by Saundra Langdon Abbott
Trust me you don't want to go to the service king in Yorkville cause they will screw things up on your vehicle and try to act like they were already there because that's what they just did to to me on 2 different things broke something on my door and then tried to say it was like they already and then refused to pay for it I would not go here and I would not recommend them to anybody ever
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June 2022 by Joe Wood
The work completed was good, time frame was longer than anticipated. Parts seemed to be of issue to many times causing the delay.Services: Body & Trim
