Advance Auto Parts is a convenient and customer-focused auto parts store located at a major intersection. Staff members go out of their way to assist customers, such as looking up specific car parts before entering the store, saving time and effort. Customers appreciate the friendly service, with employees like Jonathan providing extra help, including installing new batteries and checking electrical systems. The store offers free tool rental and has plenty of parking, though sometimes parking can be crowded when many customers are working on their vehicles outside the store. However, shoppers have experienced issues with limited stock and bare shelves, including cans of WD-40 that did not spray and should have been returned to the manufacturer. Overall, it is a reliable place for auto parts, especially for those seeking quick service and knowledgeable staff.
This Advance Auto Parts location is solid across the board, but Dorcee is the MVP. She somehow always knows exactly what I need and helps us get parts faster than what’s promised online. She goes out of her way every single time, and it honestly makes a huge difference on our end. Great team, great service.
October 2025
Great customer service 👏 👌 but the one in belvedere in waukegan doesn't know a lot about cars parts.
November 2023
Bought big can of wd 40, it didn't spray. Went back, and found out, with the cashier trying also, that none of the cans worked but 2.They were left on the shelf, but should have been taken off and sent back to manufacturer. Waste of time driving back and forth.Limited quantities of everything, shelves very bare
