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July 2025 by Jessica Clinton
Where do I start? They bought out first Midwest which wast any better. I have never felt like a valued customer here at all. My son had an account and they continued to take out fees every month for the paper statement. We went inside and met with a representative to inquire about the fees and were told that he would have to go through the APP to switch to digital. We were then told that because he has an android phone, it would not work and so we closed his account.
I had an incident where I went to the ATM to withdraw $420. I waited a good 5 minutes and then the screen said it was out of order and released my debit card. I drove around to use the ATM inside and it said INSUFFICIENT FUNDS. I went to a teller and she told me that the ATM shows that the money was disbursed when it wasn't which is why the inside atm said INSUFFICIENT FUNDS. They gave me the money then and there, however my account was still withdrawn for an ADDITIONAL $420. That put my account in the negatives. They did refund the $36 insufficient funds fee within 24 hrs. However this happened on a Monday and it's now Wednesday and I have not had my money returned to me and was told it could take 5-10 days or so. This is just absolutely unacceptable. Some of us live paycheck to paycheck and so I will absolutely be closing my accounts and going elsewhere once my money is returned to my account.
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July 2024 by Caryn Clothier
I do not like pulling into the drive-up and not being able to see the tellers. Once the teller had my check, it took almost 10 minutes to cash it and I even have an account with Old National!
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March 2024 by Larry Barnett
It's been ok but I am looking for another bank
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February 2024 by Michael Prymula
Service is usually pretty quick at the drive-thru(it was kinda rough for the first few months after the transition from First Midwest but eventually it smoothed out)and I was able to get a live person on the phone pretty quick to sort out issues I was having.
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October 2023 by Jesus Reyes
The worst customer service you can ever see, there are always 3 customers and it takes half an hour or more to serve them.
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October 2023 by alvaro lopez
Very good
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April 2023 by Alice Johnson
He's a pretty good bank
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April 2023 by Stephanie Ruiz
Bad experience every single time. The tellers are untrained and don’t know how to help the customer with simple tasks. They don’t know their system. Came in today for re-prints of debit cards that customer service over the phone suggested so I wouldn’t have to wait. I was charged $7.00 for a reprint which is fine I guess, I was introduced to this bank when my bank merged. I wasn’t aware they charge for cards since I was not charged prior. No consistency with this bank. I’ve been waiting over 30 minutes just to get my a new debit card. They have no idea what they are doing. I do my personal banking here and my business banking. I don’t see myself staying due to lack of knowledge.
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April 2023 by Emmie Hughes
Wish zero stars was a choiceThe rudest, most condesending, slowest, unhelpful tellers and employees. I can't go there. I get too upset. Wait and wait and wait. In what world would this disgusting customer service be acceptableClose this branch and fire these people!!!
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February 2023 by Kevin Petrick
They want to get a e-signature for you to view your own online account. my brother lost $30,000 with another bank that had his real signature and didn't compare and they want a e-signature at old national
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January 2023 by david dubois
Not enough employees long lines
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October 2022 by Michelle Casco
Ever since they switched from first midwest the wait is so long.
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October 2022 by Cherish Russell
Old national bank in general has terrible customer service. You can never get a hold of anyone. They have you on hold for hours at a time.
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September 2022 by Rosa Padilla
They don't know and they don't care! The lines to be helped are insane long!! The worst service ever!!
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September 2022 by Dianne Ospina
Old National performed the worst bank tankover in the history of Bank takeovers. I am sure that management is receiving praise and pats on the back for a job well done however. Will definitely be changing banks. Wish l had the option of a zero rating!!
