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February 2024 by Sheila McDaniel
Absolut terrible customer service! The gentleman who answered the phone was literally laughing when I asked about a warranty exchange! What a joke!
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January 2024 by Emma Henry
Excellent quick smart service
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January 2024 by Jessica Rios
We went in simply trying to upgrade one phone. The ladies convinced us to get two Apple Watches claiming they had a deal and that one was free and the other one $30. They have you sign the agreement at home via email so we never saw the paperwork at the store. When we got home the agreement stated they were charging us the full amount for the watches and the phone. The store was already closed so I called corporate to get clarification and upon talking to a representative and being on the line for a long time they came to the conclusion that the watches were in fact not free not discounted only the lines. The representative stated she was not aware of the promotion that the store told me they were having on the watches and told me I would be signing the contract for the full amount of the watches to finance them over 24 months. Once the stored open I went in person to get clarification the salesman explained that even when there is a “promotion” you have to sign that your financing the full amount and eventually T-Mobile will credit you back. I found this very fishy and not trust worthy, once you sign a contract for an amount it is what it is and definitely not free plus corporate stated they did not see any discounts on their end for this so called watch promotion. The manager or whoever is in charge needs to train the staff better to use different language when trying to upsell lines or devices because by all means the watches were not and are NOT free or discounted. We’re upgrading the phone online instead, it’s faster, cheaper and more trust worthy than going in person.
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December 2023 by S JAY
Great customer service from this location they helped me switch carriers, it was a breaze! Thank you Jaime and Alondra!!!
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November 2023 by Robert Bettis
The manager Alondra is very awesome and her staff Jaime, Karla & Julie are helpful. They are very professional and passionate and they are most of all very patient with their customers, they go above and beyond and they’re honest about their pricing unlike Boost down the road.
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November 2023 by adeini saucedo
Alondra and Julie, thank you so much for your help and time. We were very satisfied with your customer service!! Went into full detail about our options that were beneficial for us. Will definitely recommend this store to friends and family!!
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August 2023 by Tatiana Trujillo
Bought my new phone here and everyone was so helpful and kind! Especially the manger Minely she was able to answer any questions I had. Will go back here anytime.
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August 2023 by Gary Vee
I really appreciate the welcoming energy this store had. Thank you so much for helping me with my new phone! I love it. I
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July 2023 by Kimberly Ramirez
The customer service at this store was great! Jay was very professional and polite. He did such a great job answering all my questions, helping me with any issues I had with my device and helped getting the best deals he possibly can. I would 100% recommended everyone to go in and ask for Jay!
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July 2023 by Vanidie Montano
Every time I go to this store I always get treated so nicely! I usually get help from Yuliana, but everyone is nice there. Whether it’s paying my bill, needing help or getting an accessory, she is always so helpful, sweet, and educated on whatever I need! Always recommend this store to my friends and family .Thanks T-Mobile Zion,V
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July 2023 by Alyssa Montemayor
I love coming to this T-mobile! The staffs are incredibly welcoming and helpful. Each team member never fails to show me excellent customer service along with answering all my questions. I recommend coming to this T-mobile as well as having them for your phone service.
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July 2023 by Marlin C
Great location! Close to home. The staff is always helpful whenever I come in store to pay a bill or when I need help with my account. Courteous and friendly. Not to mention they are always telling me about new promotions and have helped me save money on my bill!
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July 2023 by Arlene Martinez
I stopped by this Zion location on a whim and I am so glad I did. My old phone had cracked and I was in dire need of a new one. The representative there, I think was Yuliana, if I remember correctly. Not only was she knowledgeable but was so quick and efficient. She was able to help me pick out a new phone, and get me in and out. Thank you TMobile
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July 2023 by Addy
Great service at this store. Setup new services, the team was very thorough, efficient and friendly. They made the switch seamless. Will refer friends and family to this store
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July 2023 by Josue Birriel
Pathetic store, not even has it had bad customer service in the past and low inventory when needed it making me having to drive further away or order online for what I needed but today was the third time it has happened in the past where something was done for me and when I went to happily do it again as before, the person there gave me a pathetic reason why they cannot do it this time. Their reason today was that "this specific item we cannot do it for." Not only did she give me an attitude but when I asked to speak to the manager she claimed it was her and to have a nice day. I honestly didn't believe her, having gone there for years and the last time not long ago, was the first time seeing her. And for the manager to just be sitting outside doing nothing but handing out stuff is being lazy and pathetic. Demonstrates a low quality of leadership and responsibility. I called T-Mobile explaining what occurred. They even agreed it was not supposed to be like that. They sent in a report to that store including the name she gave me "melony" and assisted me instead. Even when t-mobile was on the phone asking for her information, she gave it with an attitude. No longer going to this store which is 2 minutes from my home and instead driving 10 minutes away to another which has always been courteous and in stock whenever I needed something
