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October 2023 by heather stephenson
We have used the credit union for over 20 years. They have great customer service and have always been helpful.
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September 2022 by Amy Humphrey
One of the best banks I've ever banked at.
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July 2022 by Carol F.
I have been banking with them for awhile. When I am in the credit union always very helpful . But recently I made my house payment thru my account at the Credit union and I was $10.00 short they returned my house payment causing me another fee and charged me $35.00 for a returned check. I have never missed a house payment or had a returned check. I am 70 years old and I have worked in banking before and I know how things worked but we used to call our customers before returning a check to give them a chance to correct the problem. I have direct deposit and my paycheck would have been deposited the next day but that was not considered. If they had looked at the account they would have seen that we have a good history with them but no just return that payment and the credit union will gain another $35. I am highly disappointed that all the automation has taken away the good customer service and relationship building with their customers. For $10.00 I was not worth a phone call or text. Sad state of business.
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July 2022 by Smoke Media_86
Going to be leaving this financial institution, opened an account with them under the pretenses that being a credit union that operate in the same fashion as a credit union does in order to meet certain requirements. However they have without my knowledge been changing service fees to my account and have driven the account into the negative by doing so since i do not regularly deposit funds into the account with them. They also attempted to have my sign off on a an auto loan of $22,000 with a repayment price of $50,000. Claiming that my credit which is just above 600, is at the bottom of the 500 range. I could go to criminally outrageous banks such as key bank and be both treated better and charged significantly fairer pricing on everything. Stay away from madision County credit union if you care about you financial health.
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June 2022 by Brian Tanner
Absolutely love this Credit Union. The staff always knows me by name. I love banking with a institution that looks at me as more than just a number. Staff is always assertive, friendly an genuine in their care about their clients.
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April 2022 by D Simmonds
Yesterday, they turned off their phone service twenty minutes early, when I needed to talk to someone about setting up an online account. Incredibly frustrating.
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March 2022 by CHERYL Kistler
Everyone is friendly and helpful
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August 2021 by Whitney Terry
Love & appreciate my bank, have nothing but good things to say. Respond quickly & effeciently. Seem to have good people at every single branch.
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November 2020 by James Thiemet
Been a member since 2000. Great member service, super friendly staff! Great online options. Very easy to move money digitally, into or out of my account. Very satisfied, they serve all of my banking needs.
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July 2020 by Holly Ackerman
Absolutely terrible. Was a nightmare experience for my family member dealing with them for a mortgage loan. They ended up costing her thousands of dollars in tax penalties because of false information that was provided. Closing was delayed with less than a week’s notice. Poor/nonexistent communication, very disorganized, and they do not seem to care about their customers whatsoever. Do yourself a favor and take your business and money elsewhere.
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October 2019 by Bonnie Reed
Good place for banking. No fees and you can keep as little as $5.00 in your account.
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May 2019 by Trish George
Not the best bank, keep looking.
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March 2019 by Stephanie Coomer
CONSUMER BEWARE. Do not use Madison County Federal Credit Union. I am a long-time customer (7 years). The first 5.5 years with this bank was fine. The tellers are wonderful. And we never had any issues. Then last year at some point they changed their “systems” from what their Bank manager told me. What happened to us, and a few others we have spoken to is beyond comprehension. 4 occasions within a 2 month period we would check out bank on Monday morning to find multiple NSF f...
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December 2017 by long money
People are really nice at this bank, but doesn't have very good resources. Trying to do certain things at this bank can be limited!! It's my money after all I should be able to do with it how I please....
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March 2017 by Kim Smith
I have been a member since 1990 and have always had excellent service and interactions. My only complaint is the overdraft fee is up to $35 now!
