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February 2024 by Fern Barnes
Most careing, and willing to please
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November 2023 by Luke Collins
Great service at a great price. I only got an oil change this time but I like that they take the time to inspect things underneath and send a report with pics to your phone. Also very nice guys at Anderson Indiana location. I will be back for more.
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November 2023 by Sara Haskins
The situation meineke created with my vehicle has not been settled or addressed. The Anderson shop has literally destroyed the vehicle. I was able to speak with Nash from the Noblesville’s office however I have not received a call back regarding the situation from him or the regional manager like I was told. I see that Meineke likes to address issues on reviews after sending multiple requests to leave reviews. I am attempting to resolve the situation privately as I have ran companies myself and understand the importance of a companies reputation. I have no call back regarding this situation at this time however I keep receiving requests to leave a review while my vehicle is completely destroyed. I will be looking forward to an actual call back from the regional manager above Nash as I was told I would receive and NOT another request to leave a review OR a comment back stating we’re sorry for your experience please call the very office that refuses to correct this situation. I have been in charge of responding to reviews for companies and this situation is way bigger than your typical response you type out after pulling reports and speaking amongst yourselves in the shop. This is not the first time Meineke has been horrible to deal with and the ONLY reason it was taken back there was for warranty reasons. This time they destroyed the vehicle before they even addressed the warranty work that was supposed to be addressed to begin with. If you break something you fix it period, you DO NOT cover it up and recommend what you as the shop broke be repaired by another shop at the owners expense! I understand no company wants to be held liable for damages they created however this is not how you do business an expect to keep customers. It’s not like the shop just broke a light bulb on it. I have let past issues go to just a bad experience however this situation is to big to say oh it was a bad experience I just won’t utilize them anymore. The vehicle was literally destroyed this time. I am a very fair person an expect they same in return. I am attempting to work with the company to resolve the situation privately. I expect the company to work with the customer to resolve the issues with care however if this company continues to brush this matter under the rug if you will I will have to begin with legal proceedings.
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November 2023 by Monica Mahaffey
I took my car in to have my brakes checked. They were very polite. But what I was really impressed with. They took pictures of white was looked at white, was minor to watt needed dealt with immediately. I was even given a loaner while my car was being worked on. I would highly recommend Meineke. As I take my car there for regular oil changes anyway.
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November 2023 by Candy McGinnis
Was a little disappointed because they told me that my windshield wiper sprayer did not work but it does which makes me wonder was I lied to about the brakes and the rotor all the way around supposedly needing replaced I'm getting ready to talk to another mechanic and he said he has never heard of no such thing of all of them going bad at once this car has left them 42,000 miles on it and they're saying it needs that I don't know but I'm taking it to get a second opinion. My husband believes that because I'm a woman that is why they're saying I need all this work done to my car with such little miles because I'm a woman and I don't know any better which is not true about all of it I know some about cars but my husband knows more. He was highly disappointed when he found found out they lied about the windshield wiper sprayer and wanted to charge me $80 for diagnosis that was based on a lie. He said he will not let me take my car back there again after that I have to find somewhere else to take my car now.Service: Oil change
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November 2023 by Diane Johnson
The tech seemed to be knowledgeable however the gentleman at the counter was very rude when we arrived to ask questions. He was also rude when we called to discuss their findings plus couldn’t answer our questions which is how I talked to the actual mechanic. I will not return because of the uncomfortable situations with the man at the front counter. He gives Meineke a bad name.
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November 2023 by S HORN
I was in need of a new battery for my car and Meineke was able to work me in and get my car going again. It is nice to know that when an emergency comes up that Meineke was able to help me out and take the stress away.
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October 2023 by SilanNova Art
These guys are amazing! Even though we sat for a while, they did an absolutely amazing job! And the price for everything was reasonable as well. They explained what all was going on and even showed us pictures of everything that was wrong. Thank you guys so much! Ill be coming to meineke from now on ?
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October 2023 by Douglas Spiker
Joe and J.Y. were outstanding and wonderful. Got my brakes replaced and Joe kept me updated on my vehicles progress. The entire staff was great. Would recommend for car repairs.Service: Brakes
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October 2023 by Kim Huerta
very informative- gave me precise estimates along with pictures for the 3 issues my car had- it was in order of priority so to make the most cost effective decisions. polite staff and wait was not long even though I did not have an appointment
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October 2023 by mpRamosgroove
We had a used car inspected their prior to purchase. They employees were wonderful. Very friendly and helpful.Service: Vehicle Inspection
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September 2023 by Bearded Ringo
DO NOT COME HERE. I called Wednesday to make an appointment for Friday at 9am. I told the manager Monte what I needed done, oil and new tires. He said he had that down. When I get their Friday he immediately tells me "sorry all our bays are full". This is confusing considering that I made an appointment, so I pushed my appointment back to 11am. When I told him about the tires he said he didn't see that written down anywhere. So he lied over the phone about what services we agreed to. And they never found another issue that I had with my car, I'm guessing they were busy and didn't actually check. When I went to pick up my car around 2:20pm I was informed to wait a min for Monte who is apparently the only person that can ring people up. I found out from two other customers who were also waiting past their appointments and waiting to be cashed out that Monte left before 2pm and no one knew where he was. After a long time another employee had to call someone just to ring us out.I've come here before and never have I had such bad experiences. The two major issues that needed fix were not taken care of because Monte didn't properly book my appointment and rushed me with a last minute appointment. So essentially Monte messed up everything. I will never come back again and will make sure that everyone knows how terrible this place is and that maybe Monte should be replaced with someone reliable. Someone who books appointments properly and doesn't just leave randomly for an hour while customers wait.Update: one week later I find that they didn't properly place my shield gaurd under my car correctly and it fell off. Good job lazy workers of Meineke. And I will not call to make it right because I never intended on coming here again
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September 2023 by Joy Wood
My exhaust was hanging from my car and I brought it in and they worked on it immediately. They answered any questions without any hesitation. They were very polite and honest..And they repaired my car in no time..definitely will be back again Thank you for all your hard work MeinekeService: Auto body & trim repair
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August 2023 by Leah Hammond
They have nice employees but wanted to charge almost 70 dollars and said they could not use the coupon I had. I went to Walmart, and they did it for 50 and were very knowledgeable and friendly also I needed full synthetic oil.
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August 2023 by George Kilgus
I went there to get my brakes done. Pads and rotors, I will say they did a good job on the work they preform.However, I am complaining about about the customer service. When I called, and told them to go ahead and start the job I asked if they took personal checks. Which I was informed that they did.So the next day, when I went to pick up my vehicle, I had my checkbook, and when I went to the counter, the employee told me they did not take personal checks.The cost of the job was well over $1,000, and who in their right mind carries that type of cash? I have no credit card, and my debit card has a daily limit. The guy told me to call my bank to get an one time override on my debit card, told me he could do it with his bank. My bank is not like that, and I told him so.I was already running late for work, and now I have to go get the money, after being told that I could write a personal check. I did go get the money, they let me have my vehicle back so I could go to my bank.If they stood by the word of taking a personal check after I asked, then I would have been able to get to work on time.If your company doesn't take personal checks, then tell the customer this, have signs in your waiting area, etc.I know I will never come back to this establishment.Service: Brakes
