-
April 2024 by Loren R
First and foremost, I respect the drivers for this company as I've always used Northwest when in need. However, I recently was in a car accident that left with me with one hand. I read a prior review and can relate to their situation, in hopes that future customers will find an alternative company.I went to the Northwest Towing lot in Anderson to retrieve my personal items as they are a necessity to me and my daily life, including; my phone, inhaler, and prescription medicine. I was informed by the staff that I needed to have my insurance company email them stating they were going to cover the current towbill, storage, and tow out before they would even release my property. I was in disbelief and was beyond upset.Shortly after speaking with the staff I requested to speak with the owner. I was handed his business card and was informed he was at the Muncie office. I personally have been in the tow industry for over 15 years, including, JRs Services & Recovery, Wards Towing, LCW (Last Chance)Towing, and I am the current owner of LMC Towing and Recovery.I then reached out to the owner regarding the issues and I was utterly shocked how he represented his company. He had a poor attitude and was clearly a cash cow ensuring that nothing was going to get released until the balance was paid in full. He would not only talk to me like I was his child but acted like I had no idea how police impounds work.Again, as a owner, you never know who is on the other side of the counter. If someone has medical issues, you don't keep their property from them including medications. At most, a property release fee could have handled situation. Instead, the owner insisted $580.00 for a car that was there for less than 12 hours. Clearly he is only in business with the intentions of helping his company solely and not the customer.Please be cautious when using this company because you can read the reviews and see what type of owner Harry Holding is. I hope that APD in the near future will release their contract and give it to a company that will handle accident tows and impounds properly.Moving forward I will never request any service from this company due to the lack of professionalism and business model. I hope this review will help the next person. I would strongly suggest using Garner's Towing if you are in Anderson.
-
April 2024 by Adrienne Marshall
Kudos to Jeremy, truck 50. He was very friendly and helpful. He arrived an hour early to the eta. Thanks, Jeremy!
-
April 2024 by Nick Reynolds
Jeremy driver of truck 50 was really helpful and arrived ahead of eta. Thank you Jeremy
-
March 2024 by Aaron. Clark
I was in a single car accident. I do not have full coverage. I live in the country. I was less than a mile away from home. I walked home to get my truck to pull the car out. Shortly after I got back the cops were coming as well. So they had me talking to me about the accident, taking a report. After we were done with the report I said I'm about to pull this car out. The police said we already have tow truck on way. The tow truck driver said he would not tow it to my house. The tow truck driver would not let me take any of my belongings out before they took it. I called the tow company the next day they said I owed $500 to get it out. The car was totaled I would have to have it towed back home. I am on disability. I have no money to get it out. Or towed home. So I asked if I could just get my belongings out and they just keep the car. They said if they keep the car they would knock off $ 100 and I would still owe $400 before I could get anything out of it. My friend's birth certificate and social security card is in my glove box. That's not even mine!
-
March 2024 by carmella brooks
Scott @ northwest towing saved my life and was a gentleman the entire fiasco. I am so grateful for his timely response and making an effort to make me feel safe during a really scary time. God bless you Scott and thank you for all you do!
-
February 2024 by Vanterrica Williams
Jason @ NW tow is a beast!!! Very kind guy and he only took 5 mins max getting me out of the mud! I totally recommend NW Tow for speedy recovery.
-
February 2024 by Dustin
Very helpful
-
February 2024 by Freight723
Jason @ Northwest towing went above and beyond and as a good result I was back on the road in no time.
-
February 2024 by Konstantin Chechin
the best towing in this galaxy, the only ones who picked up the phone at night and arrived quickly! not a high price but very high professionalism
-
February 2024 by Ebony Judson
Jason was soooooo helpful he came sooo fast and towed me out the mud on the side of the road in a snow storm within minutes and he had super amazing customer service ! Make sure you book with Northwest towing & recovery and ask for Jason!!! :) 10/10 ⭐️⭐️⭐️⭐️⭐️⭐️
-
January 2024 by Ebony J.
Got stuck in a snow storm yesterday & called for a tow to get tires out the mud that was super soft due to the inclement weather. Jason was extremely helpful & very kind after having the craziest day I ever had in the winter. Jason greeted me immediately and got me back on the road within 5 mins! I only waited 20 mins to get it and that was the best service I've received and I appreciated it being a business owner myself. I would highly recommend this towing company for your towing and recovery needs. I value the quality of Jason's service it was top tier and I truly appreciated it after being stuck in the cold weather. Ask for Jason he will get you what you need and provide you exceptional customer service. 10/10
-
January 2024 by D G
Needed an emergency tow tonight on the side of 69, in the midst of the chaos I just mapped the closest towing company. called at 6, and asked the dispatcher if my finance me and my dog could be towed to the nearest exit. she was amazing, confirmed and said a driver was be route within an our. We waited, and within 30 Mins the driver came, was able to just change the spare with power tools and got us going by 6:40. Couldn’t be more thankful for them. Great service and the driver, was awesome. Really recommend them.
-
December 2023 by Orionsbelttv
This place is literally the biggest scam I got into an accident and broke my femur and not one time was I asked who or where I wanted my car towed too and then the car itself isn’t worth 200$ after the wreck and they want 500$ for the car and 40$ a day and after 3 days it’s 125$ a day this place is complete and utter highway robbery they need sued they won’t even let me get any of my personal belongings out of my car
-
November 2023 by Ashley Nunez
I would give them a 0 if I could. I truly believe they are doing shady business. Maybe not always but sometimes. APD had my truck towed to their yard after an accident. I wasn't really explained any other options. I was at their yard next day and had already spoken with my insurance etc. While there one of their tow guys specifically told me to make sure I released my vehicle as well as my insurance company. I spoke with both girls in the office that day. They handed me a paper to sign. I signed it, got my things out of my vehicle asked if I released my vehicle the one girl said yes and I was happy and left. I then returned a second day to get something else out of my truck and took pictures etc. Again asked the same female worker in office if I released my vehicle so insurance can have it picked up. She reassured me that I did. Come Monday morning I believe maybe Tuesday I speak with my insurance company because I received 2 mechanics liens from Northwest Towing saying if I didn't pay a few thousand dollars and pick my truck up by a certain time they would auction it. It hadn't even been 3 days. So when I was speaking to my insurance company they said the tow yard would not release my truck because I would not allow them to. UGH. So I drive down and the same female employee looks me dead in the face and says no. You did not release your vehicle for the insurance company to pick it up. Like really? You are going to tell me that? So I say I want it in writing and she says they have nothing that what I signed was to get my stuff out the car etc. So I am telling them I need something in writing why they put a lien and everything when a male employee finally writes on my ticket that it is released to insurance and she takes it and he ask if I got a picture then he hands it to me for one. Which I have everything on video. I also have a second encounter with someone else where they wanted 450 in cash paid upfront. Who walks around with that much money in their pockets? Anyways I will not use them anymore for any reason if I can help it and I shall worn everyone who took the time to read all if this!!
-
October 2023 by Kendall Morrison
Fellow truckers! Don't bother calling anyone else for your semi truck or trailer towing. Jason and their team are especially helpful and affordable. We were in a tough situation and Northwest Towing took the time to talk us through options that solved all of problems. They also did it faster than anyone else. Thanks for taking such good care of us!Services: Special vehicle towing
