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August 2023 by psychosaiyan1
They have some spots for trailer drop off and they were able to get me in and out in a reasonable time. Very friendly and the techs are really good.
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July 2023 by threemuletom
Should have paid more attention to the previous reviews. Took our RV there for PM and TPMS problem. Made arrangements to be there when the electrician was available. After four hours we were told he was out. After their PM we stopped for fuel and discovered the oil fill cap was left off and oil dip stick nor full inserted. Greasy handprints all over the coach. No window sticker. Makes you wonder what else didn’t get done for $600.00. Steer clear of this place.
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June 2023 by J and H Logistics
Mary and Denny are the best professionals at this place. I just love their professionalism and honesty.
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April 2023 by Bruce Kramer
Had a problem happen 7 times within 1.5months. Was in this shop 3 times for the same problem. Last time was 1 week then drove 180 miles before problem came back then another week for them to do the same things that have been done multiple times and claim it was fixed yet again. Gave me the push I needed to fully abandon freightliner and get rid of my truck and into a Peterbilt. They said the troubleshooting only called for the one type of repair and even with pointing out the repair never fixed the truck that's as far as they wanted to work on it. The bill increased every time while being told they'd do right by me and the amount I could drive after decreased every time. The last time I didn't have to pay only because I had got Corporate involved however still didn't have any other repairs done besides the ones that had failed to fix the problem already.
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April 2023 by Anhad Singh
Really rude staff and my cruse was not working so the first time I went there they charged me $1536 and the cruise was not working and next time I went we went there they charged me $1004 and there was a cigarette and they broke my whole dash board stay away from this place!!
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March 2023 by Samuel Fludd
STAY AWAY! SCAM SHOPIf I could give them no stars I would.Brought my truck in with a problem spent $4600 just for the the truck to have the same problem 60 miles outside of Anderson IN. Then expect me to bring the truck back to them and won’t me to pay again. STAY AWAY FROM THESE PEOPLE. Your better off with a shadetree mechanic
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February 2023 by hashim al-awadi
Took my truck for diagnostic I was told 2 hours minimum $200 an hour to diagnose has the vehicle and get the estimate back with $408 diagnostic fee plus plus the estimate for the repairs anyway I decided not to fix it there when I suggested to pay the diagnostic fee and get my truck they handed me a bill with $909 For diagnostic only after showing them the email I got it says $408 they could not explain why they're charging me $909 maybe they were upset because I did not do the repairs there. They came back with revised Bill $480 which is 2 hours diagnostic fee and shop supplies Plus taxes when I questioned the shop supplies and the taxes on diagnostic fee there's no answer. The service writer Said shop supplies on every invoice anyway my complain is how can you charge shop supplies when there's no repairs done? also how can you tax labor?This place has no integrity and it is not trustworthy at all I would never go there again nor recommendit
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February 2023 by Kenyatta Hough
If I could give them ZERO stars, I would...The only pleasant person was the lady who transferred the calls. The young lady who answers the phone in the service department had an attitude and the other service department employee (Danny) was no better. Danny literally would answer the phone and hang it up while I was giving him my warranty information. He stated that he was having issues with the phone service and I could literally hear someone laughing in the background. I called back from my secondary phone and guess what...no phone issues. Someone told my driver that if I was using my warranty the truck would have to sit a month and that I would have to handle it myself...for some nox sensors.... There was no communication and they would not give my driver an ETA on nox sensor repair. I called one evening and they picked the phone up and slammed it back down.We dropped the truck off on a Friday and did not get it back until that following Wednesday with no communication. This place is literally playing with people's lively hood and they think it is a game. Ohhh and not to mention a light came back on a hour after leaving the shop in Anderson and the driver had to go to the Stoops location in Indianapolis. DO NOT TAKE YOUR TRUCK to this place unless you have time, money and energy to waste.This is to address your response on me not being a recent customer. If you read the review, I mention "my driver", which means I would not have been listed as a recent customer. My company name and driver's name were listed. Please do your research before you attempt to discredit an individual.
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November 2022 by Amrit Jassar
Scam! Scam! ScamStay away from these robbersThey Took 3 shifts to replace radiatorWe have our shop its not taking more than 4 hoursThey have Charged $2300 for labourAnd $1900 for radiatorThey are robbing us like we have illegal money to give themWill never come back here better to tow the truck to our shopHere i want to add two more things their highly educated,experienced and professional mechanics don’t know that they must need to fully tight clamps on hoses after two days i got two more clamps which they left loose and coolant was leaking from them (they took $2300 labour to left them loose)
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October 2022 by Scott Zion
They always have the windshield parts I need to help serve my customers.
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September 2022 by Farhaan musa
Please drivers avoid this dealer if you can. Specially if you’re owner. It takes for ever the job get done. I even go and buy part from another dealer so they can work on my truck sooner.cause they told me it will take 3 days get the part. The mechanic work on you truck after an hour you see him working on another truck. When you ask them they will give you weird answers.No one care about you.The employees attitude looks that you are here to get free service. But I pay $8000 for this work.Service ??? attitude ???communication ????Good luck drivers.
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September 2022 by Sabahudin Osmanagic
They are one star shorter because of poor communications understanding what warranty covers and what doesn’t.2 days going back and forward ( is covered and other person saying is not covered). I appreciate that they took my truck to work on it very same day it was towed in. And women that is at service communication desk should not give costumer wrong information .
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August 2022 by Luke Bogavac
-100000 STARTS FOR THIS PLACE!We got there to change oil pump, oil, filters and gaskets, were there all day long, they finished at 10pm.. after 2 days our truck broke, because they didnt seal the oil pump properly.. Since that, their service manager wont pick up the phone and wont answer the emails we sending every day, for 10 days!Lady that picks up the phone wont listen too!Dont go there to fix your truck! EVER! Worst experience ever!
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July 2022 by ademstrucking llc
If could give less than one star I would do, I called there location in Indianapolis they told me this location have the parts I was looking for, I called them 7:30 AM IN the morning someone answered and said they transferred me to the parts, no one answered, the ring went back to the front desk then transferred again, no one answered it happened 7 times, finally the front desk lady told me to give her the phone number and name, no one called me back I called back again the same
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May 2022 by Nitin Verma
Avoid this place... scamDiagnosis in 30 minutes and charged me labour for 2 hours.Changed manifold censor in 1 hour include testing and they charged labour for 2.5 hours.
