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January 2024 by Google user
Staff is always friendly and competent but twice my wife had to wait like 3 hours for an oil change once with an apt. The other time to check something out, again with an apt. Was ridiculous how long we had to wait. If they were busy and couldn't start on the car for 2 hours they should have said so
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October 2023 by Danna F.
Ben and his team were awesome to work with! They gave us a GREAT deal on a used Prius for our son. He loves it!
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September 2023 by Michael M.
Ordered a part they said would work on my car online. This did not actually work, and when contacted about returning the part, they said "it's special order from Honda" they can't take the return. Meanwhile, nothing on their website indicated this, nor does their return policy indicate this. Attempting to resolve this with them just ended with them no longer responding. Terrible customer service, terrible following of their own policies. Avoid!
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September 2023 by Clancy D.
My mother took her 2018 Honda Hrv with 60,000 miles on it in due to transmission going out while going to Michigan. They had the vehicle for 3 week, and when she got it back and all of here abs lights were on. they tried to tell her she needed a wheel bearing and tire. I pulled the cv shaft out and seen where it had hit against the magnetic encoder on the wheel bearing when they either removed or installed the cv axle during the transmission replacement. The magnetic encoder ring had about a 1/4 inch section knocked off. Which is not a big deal and a honest mistake. They refused any fault in it and tried to imply I did it when looking at it. which does explain how it did not have a single light on, before it went in and now it's lit up like a Christmas tree. Then said they had no records of the lights. Which I find weird because they would have scanned it to find the transmission codes. They would have seen it had abs codes and the 4 other codes on due to the encoder ring being bad. I mean my mother is 78 years old, all she wanted was her car fixed correctly, but instead she had to replace 2 tires and a wheel bearing. Your offer to make her pay half (320 dollars) of the 640 dollar repair to fix your mess up. Well it can go straight where the sun don't shine. Also the tire looked like it had been ran into something, not curbed. Could not prove that damage was done there or on the tow truck. the wheel bearing on the other hand, had no issues before it got there. Don't worry Tom Wood I'll fix your in ability to stand by your work. You all should be ashamed of yourselves.
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August 2023 by Leary Smith
Their service has went down hill big time. I've been going to Tom Wood for many years and in the past, they would help me out and work with me. Now they don't!
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August 2023 by Amber L.
Purchased vehicle 5/21/23 - Flat tire 5/22- Spare does not fit vehicle. Left Stranded.February they put in a new motor. Did not replace motor mounts, which were bad. Had vehicle from 5/30/23-6/15/23 - Replaced Struts, Motor mounts, completed alignment -They had my vehicle for 2 weeks and I had to be the the one to reach out for updates, drove by and the car had not even moved. 6/17/23 Transmission lights came on, stranded on interstate again would not shift past 2nd gear.- I was advised this was "safe to drive"-6/23/23- Took to Ed Martin where they stated no alignment had been complete.Ed Martin was able to complete for $794 an eva cylinder, and a wheel bearing replacement as the one I had was completely broken (Was sold this way) -- Also received call from "Jason" at Tom Wood stating they would "try to find me some wheels". They will not return calls in a timely manner, nor have they taken any corrective issues to get my vehicle into a roadworthy status, or to get me into a different vehicle that is reliable.Moving forward: 8/16/23, Jeep is sitting with Ed Martin as the car will not even start.I have dropped $800 into this vehicle out of pocketFiled complaint with BBB, however they are not accredited and did not respond. They are basically telling me I'm stuck paying for all of the internal issues that are not "seen" during a test driveI regret not looking at reviews for this place before spending my money there...
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April 2023 by Isabelle A.
I bought a car for the first time from Tom Wood Honda in Anderson! They worked well with me and were able to negotiate the price down to an affordable price. I was in a pinch after totaling my other (paid off) vehicle and I am truly grateful for the experience I had at Tom Wood! 10/10 would recommend Zach H. as your rep. Only reason I rated a 4 is because the selection was a bit limited for my budget.
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April 2023 by John K.
Everything went great in person. Bought a Silverado for 34k and got a temporary plate (lasts 1 month). Still waiting on the title and registration so I can get a permanent license plate for the car. Every time we call they "can't help us" because the person that could answer our questions is conveniently not there. My temporary tag is now 25 days overdue and I'm unable to get another one. When I get a ticket for an expired tag I'm sending them the bill and they can deal with it. Would not recommend this dealer to anyone. Completely useless staff.
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March 2023 by Mary L.
I wanted a specific Honda CR-V and I looked for it at many Honda dealerships -- at least five in my area. No one had it available, so it needed to be ordered. Tom Wood gave me the best out-the-door price. By far the best. So I waited patiently, yet continued to search. No one ever beat the Tom Wood price, and in the end, the car came in perfectly as I wanted it to be, just when I needed it. I waited about a month and it was absolutely worth it. Maybe I got lucky, but honestly, I couldn't be happier with my car and the price I paid for it. I would shop here again and I would recommend Tom Wood to friends and family. Our sales agent at Tom Wood, Chris Nigh, was attentive, on our side, professional, friendly, and didn't really feel like a salesman. This was just a really smooth buying experience. I feel like Chris helped every inch along the way and it wouldn't have been the same without him, so please ask for Chris.
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March 2023 by Frank Wimsatt
Lisa and 3 Other Coworkers of hers made my day as I stopped on for a Routine check up They have been good to Me
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March 2023 by Amber C.
A few problems with this place. #1 went to look at cars last September and they had one that had just came in as a trade in. We were offered to look at it without it being inspected or cleaned. #2 test drove the car I ended up getting and asked why the road noise was so loud and if the tires were ok. They said yes. Now I'm setting at a tire place getting all 4 new tires and an alignment. Pictures attached. Not to mention there were cuts in the tireI chatted online with a costumer service representative about what they could do for me. Mind you I only put 5,000 miles on the car sense I bought it. Should not need new tires by now!! They said they would let the dealership know and someone would email me. Which I knew this was never going to happen. Then my husband texted the salesman and he said he would check but probably can't do anything about it sense it had been over a week. Next step, my husband sent an email... No response.. go figure. I was not asking for money back or for them to put on new tires. Just wanted someone to acknowledge that they were bad. So my advice is beware of what you buy here.. pretty much sounds like auction cars and they don't check them out!!
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February 2023 by Mike Chandler
I have bought many cars here! Corey is my salesman, he is straight up. No bull.I have my cars serviced here also.
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August 2022 by Ashley H.
While setting up an appointment they added an additional diagnostic item to my ticket that I did not state over the phone. I called a few days later about adding an AC diagnostic to the ticket as I had issues with it over the weekend. They did not add the AC diagnostic to my ticket when I dropped off my vehicle. I dropped off my vehicle a day before the appointment and they did not work on my car the day of the appointment! I called them 6 times to get an update about my vehicle 4+ hours after the appointment and did not get a response. They put me on hold every time I called and dropped the calls. I had to send a family member in person to ask about the status as I didn't have a vehicle. I needed my vehicle done on time during its appointment as I was moving out of state for work 2 days after the appointment was scheduled. They are not friendly to their customers or reliable.
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July 2022 by Aubree Christy
Got in the car after an oil change the car stunk of body odor from the tech. Then we got home and noticed a pug but missing. Called about the lug nut and left a voicemail. It’s been a week and no call back.
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July 2022 by Sarah S.
Just go to a different Honda dealership. Penske isn't that far away. This place has terrible customer service and service department. I unfortunately was forced to deal with them because my warranty would only cover the repairs from the dealership. The manager, Dameon, never returned my calls, he always had someone else call me back. Seems like a coward. Took my car in for a repair, it sat their first 5 days and I'm convinced they fixed nothing. I have the same issues. My repair had to be dealt with warranty they couldn't get my car in for 10 days. This should have been an emergency repair, I should not have been out of a vehicle for a warranty problem for this long. Honda told us they made a rental reservation at Sixt Rental. I told them I didn't have transportation to the rental and they told me to Uber...and when I finally got a manager on the phone they finally offered me a ride. I get a ride to Sixt rental. They tell me they don't have anything available and the reservations from the dealership don't actually reserve your car. So then I have to get an Uber to Avis. The people that work here don't care. They just come into work and collect a check. This is my third Honda from this dealership and it will be the last. *** response to Brianna's comment. This has nothing to do with the warranty, if you read the review it says I was forced to use this dealership because of the warranty. My complaint it how Tom Wood dealt with the service. They didn't fix my car even though they claimed they did. I ended up going to Penske Honda from approval through the warranty. Penske says Tom wood left debris in my wheel barring. Service manager Dennis hasn't returned any of my calls and he also lied the BBB. The managers aren't accountable, they say one thing and do another. I also complained to the third party warranty for your shady practices.
