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January 2024 by Megan Eggebrecht
Great service!
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November 2023 by Belinda England
I called to get an appointment to have the chimney at my mom‘s house inspected and to have a topper put on and they told me the price was going to be nearly 300 for inspection. I went ahead with that when he got there he said there was nothing he could do. Because the chimney was rugged at the top, and it needed some work done to it before they could at any point put a topper on it he still charge me nearly $300 to tell me this I am very unhappy with the service I received. On top of that my disabled brother had to pay the bill because he lives in my mothers home. Other companies charge about half this amount.
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November 2023 by keaton w.
Andrew is the gentleman that came to service our stove and he did a wonderful job! He was polite and professional. I will be a returning customer.
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November 2023 by Ted Kleinhenz
Andrew, your technician, did a great job cleaning and repairing the controls on our gas fireplace. It is back to working as good as new.
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November 2023 by Pamela Sizemore
Just good people my boyfriend and I have rented from them for over 4 years and are very happy here
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December 2022 by Gary&Linda Bockover
Parts on order for a long time. The guys did a good job installing it. The only problem is we are getting a lot of cold air coming in through it. I will call tomorrow to see if anything can be done about this problem.
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August 2022 by Cheri B
The Best Fireplace and Chimney service in Northeast Indiana!
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August 2022 by Forsythe S.
This company came out months ago and quote $9000 for what we got done for $4000. The service guy was agitated and bossy. When I told him what I thought I wanted he said In a snarky voice, "Are you doing this or am I doing this! He made it clear he never worked weekends if we wanted to come in a discuss his proposal. My husband who was financing this project works Saturdays but was able to take a Saturday off to visit their showroom. I was so blessed that he behaved so poorly. Saved $5000
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August 2022 by Kim Coe
Didnt have the greatest consumer service addituted. Little to expensive for what they did. 299.00 to clean my fireplace an that was it.
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June 2022 by Karen Clugston
Been a customer for a long time. Alex does a wonderful job keeping our chimney clean
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March 2022 by Jeffrey Badgley
Had a part that was under warranty and also was told that the labor was also. NOT SO FROM WHAT I UNDERSTAND. Ended up getting a $259.00 bill that ONLY TOOK 10 minutes from the time they arrived to the time they should have left, but wanted to TALK ABOUT FISHING so that puts them here LONGER than they were supposed to be. SO with that said DON'T TALK to them about ANYTHING ELSE. DON'T TELL ME THAT THE PART AND LABOR ARE UNDER WARRANTY AND IT IS NOT. BUT ONLY TO FIND OUT THAT ONLY THE PART IS. Next time PLEASE use Vaseline ?.
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November 2021 by Annmarie S
Tech was knowledgeable and pleasant. Do your research or get a second quote. I needed a new part for gas fireplace. Showed the quote and model # to a fireplace supply company and got the part for 1/4 of what old Smokey’s quoted me.
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August 2021 by Terri Palmerton
Well I was above Old Smokie's Chimney and fireplace business. But it's a well established place of business. But from personal perspective, I hear this place is very good at what they do....
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July 2021 by Sue Grine
Alex does a great job for us. He always calls when on his way. He's very respectful. Takes his shoes off before walking on the carpet. Never leaves a mess. He does an awesome job and is very friendly.Services: Rain cap installation
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July 2021 by Vossmg
Had issue with LP gas log fireplace not staying one. Venting issue was found to be issue and outside expertise of initial tech, they sent a second tech for a thorough inspection and repair. Very efficient, clean, and knowledgeable. Walked me through the issue and noted some do's and dont's.Services: Stove & fireplace cleaning
