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August 2023 by barnone Driller
Do not go here. They lie about what is wrong with your car. Try to over charge you. Take no responsibility when they mess up. You have been warned.
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August 2023 by James Stokes
Mechanic helped us get on the road when they were ready to close. I can't thank him enough for the great service!!!!
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July 2023 by Brandon Lovett
Dan O and David are the best and both will take good care of you ???
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May 2023 by Andrew Young
I took my truck into Bob Sumerel - Aurora in Feb. 2023. They said my transmission looked "perfect" and just needed new fittings in three places and would last another 50,000 miles. Two months later and my transmission stops working because of a leak which damages the transmission and they now say I need a whole new transmission. My warranty for the previous work is meaningless and I'm now supposed to pay them $5000 after I already dropped $1900 on the first "fix." Never going back!
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April 2023 by Teddi Hoover
Great service. Don't do what they don't think needs done. AAA there and easy to apply. Good discount on oil change with AAA membership.
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March 2023 by Joseph Williamson
Went in for fingerprinting and received top notch service.
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March 2023 by Shannon H.
we made an appt for our Rv, stranded here, waited 3 days for an appt that was set up and garanteed for them to tell us they don't work on rvs and the website and advertising being a lie. a total waist of our time
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February 2023 by David Hoover
Working with Daniel today had a tire go out was able to get me in same day and saved me over 500 dollars compared to other companies thanks for the pleasant experience plus store has a nice and clean lobby/ waiting area
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February 2023 by Craig Bartlett
I had a break issue and when I took it in there AAA Bob Sumerel Tire Service did a great job and I'd recommend them to anybody in the Lawrenceburg area thanks guys
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February 2023 by Spencer Ruch
Prices at this location are a lot more than other locations. The service has never been higher than poor. They don’t explain warranties on tires unless the customer asks. They don’t seem to wanna help if there’s a miscommunication about a warranty. I bought two tires 18 months ago that I thought were good tires and just had one blow out on the highway. When I called them about the warranty the service tech told me the tire wasn’t under warranty. He explained I should’ve asked for a warranty at time of purchase. I was under the impression that it was but obviously I was supposed to tell him I wanted a warranty, which I’ve never ever heard of that with any purchase of any item at any company. I then found out that this particular brand is being discontinued by the manufacturer due to poor quality but Bob Sumerel isn’t taking any responsibility for this or telling any of their customers who bought this brand to return with these tires to have them replaced. I’m sure they wouldn’t help with the price. Just not a customer oriented or friendly place. I won’t ever go to this location again...
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January 2023 by Phillip Craig
Had to get suspension work done heard from a couple of folks that this place was very good. Sadly once I picked the car up I had to bring it back because they forgot to tighten something that caused a loud scraping sound. When I brought it back I was rushed back out the door the mechanic was done after a second, hence I still have a scraping sound and will have to go back again. Only reason I’m not giving a one star rating is because the staff was friendly
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October 2022 by Stacey Bell
This place is awesome and would recommend. I called this morning and they were able to get me in for an appointment today. What I thought was just needed of putting my window back on its track turned into needing a whole assembly replaced. They were super quick to get the part in and get it put on before I had to get kids from school. Due to the unexpected repair and time constraint I was on they worked with me amazingly and did an awesome job. Thank you for making my day better.
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September 2022 by Breanna Stewart
Always helpful, whether servicing my car or giving me travel info. Friendly service, too.
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June 2022 by Joyce Wismann
Don't bother making an appointment since apparently they are not honored. Dropped the car off at 0750 for an 8am appointment came back at 0935 (plenty of time for 4 new tires to be put on balanced and ready to roll) my car had not even been started on. Why bother making an appointment with this type of service. I know everyone's time is just as valuable as mine but it's more than a little ridiculous that 95 minutes after appointment time and still not started. This is why we don't use tire discounters. We try to keep our business local but not car care anymore. We will go elsewhere.
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April 2022 by Jason Basham
Staff is Awesome, Knowledgeable, Friendly and they will go the extra mile to help you out! 10/10 would def recommend!!
