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January 2024 by Nicholas Vogelgesang
Horrible they said my debit card was blocked and they won't give me a new card so now I got to go down to the bank and close my account and get a new bank don't ever bank their anybody
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July 2023 by Mike Fogle
Absolutely horrible customer service. Go anywhere but First Financial. What a joke of a bank.
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January 2023 by Matthew Deaton
Horrible. I moved out to Colorado for a job and of course tell them of such. For the first week everything was fine. Second week everything went OK. Got my first paycheck directly deposited into the bank. Wake up the next day in my card is locked. So here I am all the way out here over 1000 miles away from home now I have no access to my money none. So then I do a Venmo account to where I can try to get my wife some money to where she can send it to me, then they locked my whole account thousands of dollars I have and I’m stranded in Colorado with nothing no food no nothing can’t get anybody to answer the phone it’s been two days now thank you First Financial Bank your customer service and fraud team is a joke. It is sad that I can’t get my own money cause it’s all I have.
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July 2022 by tonya theunissen
very sad, because I lost my card and I tried to report it lost, so I dialed the number, it shows for me the credit card line versus the debit card line no one can help me there, because it was after hours, so they transferred me to the Visa line and they of course are extremely overseas and unable to even get my last name correct after I spelled it and alpha Charlie'd it... So very frustrating, I don't feel like it is in anyone's hands as far as my lost card I genuinely think I lost my card... But I can't help but have this helpless feeling that because I did not get it canceled that if it was in someone's hand that I would still have to pay what they charged up on my card... very very very disappointing evening indeed
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March 2022 by Steven Noel
Charged my 16 year old granddaughter $200.00 in late fees for an $6.99 overdraft. And I even offered them $100.00 todrop the remaining fee. There should be law's to protect people against this kind of stuff.
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February 2022 by Matt Rodrigue
This place is unbelievably disorganized. Sign up for late fees and extra charges and inconvenience. I don’t know how they are open
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September 2021 by Barbara Jean “Barbie Doll” Spradlin
Cashing out is fun, they take you in the back room and count all your Money
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July 2021 by Barbara Spradlin
Cashing out is fun, they take you in the back room and count all your Money
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November 2020 by Sarah Brown
Unhelpful, rude staff.
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July 2020 by Anthony Oppelt
Opened a business account and was told I would get a business debit card in the mail in 5-7 days. 7 business days later I called to inquire about where the card may be. After 1st arguing with me on how many days it has been (I CAN COUNT TO 7!!!) the lady finally called the branch where I opened the account. The branch person did not do her job and complete the paperwork so now I have to wait an additional 5-7 days... This is my 1st dealing with this bank... I sure hope things get better.
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April 2020 by Lps Tinx
Won't hardly ever wave my late fees. I always pay the balance back the very next day. I don't always get paid the same time every month. They always act like they have to come with with an excuse to why they can't. Rediculous. $37 late fee a day and sometimes twice in the same day. Switching as soon.!!
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February 2020 by Cory Elder
Convenient location. The staff is always very friendly and helpful. Their online options have worked out great and customer support has always been helpful. If you need assistance with a loan, see Liz House. She's a rockstar.
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December 2019 by Megan
Slowest bank imaginable, but the staff are friendly
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January 2017 by John Rehorst
The Manger is great
