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November 2023 by John Kazminski
Would not reccomend. We needed an extra 3 boxes of Pergo vinyl floor could not find it locally so we drove 6 hours (round trip) from Downers Grove to pick it up. When contractor went to install the product was defective and cracking and breaking. Asked to return 3 unopend boxes and was told they do not do returns that are less than 4 boxes per store policy. We were never told this. Also. there was a 25% restocking fee and a 3% credit card penalty. Basically held our $275.00 hostage. Do not do business with this company.
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November 2023 by John K.
Would not reccomend. We needed an extra 3 boxes of Pergo vinyl floor could not find it locally so we drove 6 hours (round trip) from Downers Grove to pick it up. When contractor went to install the product was defective and cracking and breaking. Asked to return 3 unopend boxes and was told they do not do returns that are less than 4 boxes per store policy. We were never told this. Also. there was a 25% restocking fee and a 3% credit card penalty. Basically held our $275.00 hostage. Do not do business with this company.
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November 2023 by Jeff Brinson
Very friendly staff, and absolutely willing to answer any questions. The manager Ben was very helpful, and we are very glad that we stopped in today. We will be doing business here from now on for all of our flooring needs.
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September 2023 by Lee J
Was greeted by Brandon as I approached the service desk. I explained to him what I was looking for and he was able to get things moving right away. He was pleasant and very helpful. Would definitely ask for him next time I am in that store. You should ask for him as well. You will not regret w.
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September 2023 by Amber Turner
Brandon was a huge help with finding our new floor for the upstairs! He made our lives so much easier! He’s awesome! :)
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August 2023 by An Reed
The first time we stopped in, Adrian knew immediately what we needed. Carpet was ordered and delivered quickly. The second time we stopped in for laminate, Isabelle and Adrian helped us choose a product that will stand up to the wear it will get, and we were able to take it with us that day.
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June 2023 by Angela Miles
I purchased a home in Avon that I was redoing all the flooring and having whole house painted. Previous owners let their pets go potty in the home and it smelled badly. I was in Indiana just for a short time to close on the house and pick out the flooring then back to texas I went to get my home packed up. There were way too many people involved in this transaction, but was told to see a certain salesman, when I arrived he wasn’t there. So I walked around looking at my choice of flooring and decided upon a very neutral high pile carpeting that one of the salesmen suggested since he had the same in his home. It was delivery and installation day, when the guy pulls up old carpet I am told because of the urine stains I need to kiltz the subfloor. I of course had to get on the phone with a salesman and was told he didn’t know pets had been using the bathroom in the home. I asked him why he thought it stunk and why I was having everything redone?? I then asked him why he wouldn’t have put in the quote for kiltz just in case? I was treated rudely and getting frustrated so I just ended the conversation. Luckily when I did the guy putting carpet down only found a few bad places and had kiltz on hand and took care of me! When I purchased the carpet I was also told it is stain proof however I have a few areas that look like something has discolored the carpet. If I scrub it, it looks like it’s gone but comes back later. Lastly the guy who measured the house needs to learn how to measure a room and how to add all the rooms together….I have soooo much leftover in my attic that I will never ever use…such a waste of my money!
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June 2023 by Tonie James
I had one room of flooring needed to finish my house after a web search I found the exact match at Floors to your Home on sale for 50% off ! With the state of the economy that was a pleasant surprise. Adrian was great to work with and made my transaction & loading the flooring quick and painless. My only regret was not using this company when I needed flooring for the other rooms in my house!
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May 2023 by Jason Davis
Showroom employees were fantastic - very attentive and knowledgeable. Decided on flooring and carpet and scheduled a measurement. Was told at this time that installation could begin the Monday after measurement (which was scheduled for a Friday). Measurement went well, I went into the store the pay the next day they were open, and I was told the earliest installation date they had was 2 weeks away. A little disappointed, but no big deal.Delivery was scheduled to my home on a Friday - they called me a 6:45AM to tell me a window for delivery. A few hours later, they called me again saying they could be there sooner, great! I went to the house to receive the delivery, only to get a call saying there was a mix up and there was nothing ready to be delivered.Installation day finally comes, and they call me again at 6:45AM to tell me when the installers will arrive. Installation went smoothly, but the installers left a thick coat of blue dust throughout the entire work area, and all over my garage (which was full of packed boxes and new lawncare equipment since we were in the process of moving). Cleaning this blue dust out of my garage took me 2 full days, and I have even found some of this dust in the texture of my flooring which I have not been able to clean out. Also, the crew of 3 installers barely spoke any English, which made it difficult asking and answering their questions.The installers informed me they would need to come back to complete and unforeseen transition that would need to be ordered. Luckily, before they came back to complete the transition, I noticed my bathroom door would not close because they used a higher transition in comparison to the other doorways. There was also a floorboard that was too far away from the wall for my baseboard molding to cover, so I had to ask them to fix that when they returned as well. When they scheduled the final visit to complete the work, they called me at 8:15PM the night before.Overall, it was a mixed experience. The results are good, but it would be nice to know the arrival time of the teams more than a couple hours in advance, and for the company to call customers between normal business hours (not before 7AM and after 8PM)It would also be appreciated to have some sort of notice to cover anything I did not want getting blue dust caked onto. And the installers clearly did not check their work around the bathroom door before packing up and leaving.
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April 2023 by Jennifer S.
We moved into a new home and quickly realized our carpeting was soaked with urine due to the elderly man that lived here before us. We had used Floors to Home in Avon a few years ago and did not think twice about where to go to get new carpet installed! Their customer service is second to none and they not only took care of the smell by removing the carpet but they permanently eliminated it by putting Kilz on the floors for us once the old carpet was removed. They knew our situation and were out to measure the carpets in a few days. Adrian and his staff are awesome!
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April 2023 by Jeffery Williams
Had good experience here and also saved money on some quality flooring. Adrian Martinez was my sales rep. Good customer service ! I purchased the Luxury Vinyl Plank , very satisfied !
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March 2023 by Nicole King
I love this store! Adrian was a pleasure to work with, I purchased the incorrect flooring and was greatly accommodated for an exchange of the correct product. I highly recommend this store for your next flooring needs.
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March 2023 by Thomas Lausee
They have a great selection and the prices are great. I have never had an issue. If you find a floor you like, don't wait, jump on it because it will sell out pretty quick.
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November 2022 by Jayme Frazee
They sold us junk flooring!! Vinyl planks separate and chip. Its such poor quality that our contractor refused to lay it. We paid cash for it and would not refund us cash. We have to wait several days for a check to be mailed to us. Spend the extra money, it’s worth it in the long run. and stay away from this place!!
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October 2022 by Khelsea Johnson
This is our second great experience with this company. I needed our bedroom floors replaced and Adrian was excellent to work with. He set an appointment to come measure. Called the day before to confirm, and was very timely for our appointment. The install was fantastic and I have never had crews work that hard and efficiently on any projects! We will absolutely use them in the future. Great quality service and great people!
